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Allison Kirkby

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With BT Group’s current CEO Philip Jansen’s departure on the horizon, the telecommunications industry is abuzz as Telia’s top-notch leader Allison Kirkby is slated to step into his shoes in 2024. Equipped with a celebrated career within the telecom sector and experience as a non-executive director at BT since 2019, Kirkby’s ascension is anxiously anticipated.

BT Group is navigating market challenges under CEO Allison Kirkby, with an emphasis on “solid delivery” in voip services and network development. Despite competitive pressures, BT is transitioning to a more asset-light strategy, focusing on innovation and strategic partnerships. Cybersecurity remains a top priority as BT invests in robust protection measures.

Allison Kirkby has officially taken the reins at BT, unveiling her first set of financial results as the company’s new chief executive. The figures, reflecting the final quarter of 2023, show a modest increase in revenue to £5.3 billion, up from £5.2 billion, with adjusted EBITDA holding steady at £2 billion. This performance was bolstered by positive developments within Openreach and the Consumer division, though slightly hampered by the challenges faced by BT Business, including cost issues and a downturn in legacy product sales.

BT is making significant strides in cost-saving initiatives, primarily through the strategic deployment of AI across its operations. This adoption is transforming BT’s efficiency, particularly in its BT Consumer division, by automating processes like customer care and marketing. As AI reshapes BT, the focus remains on maintaining service quality amid workforce reductions.