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Pure IP announces Dynamics Call Connect service

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Pure IP, a New Zealand-based international VoIP communication solutions provider, has launched its Dynamics Call Connect solution, which enables inbound and outbound calls to Microsoft Dynamics 365 Customer Service platform for a comprehensive omnichannel experience.   Customers can use Microsoft Azure Direct Routing to obtain numbers and external connections to enable inbound and outbound calls inside Microsoft Dynamics 365 Customer Service in a BYOC (Bring Your Own Carrier) paradigm.   Following the news last year that Pure IP was one of the first Microsoft Operator Connect launch partners, Dynamics Call Connect is the newest development in the Pure IP fold that strengthens the company’s Microsoft voice credentials.    Dynamics Call Connect makes use of Pure IP’s Azure Direct Routing as a Service offering to provide incoming and outbound calls for Dynamics Contact Center in over 43 countries, as well as inbound-only services in 137 countries, all from the cloud. Pure…

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Microsoft Teams Phone Surpasses 26M Users Pioneers Growth
UCaaS

Microsoft Teams Phone Surpasses 26M Users Pioneers Growth

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Microsoft Teams Phone has rapidly surpassed 26 million PSTN users, showcasing a significant growth in enterprise voice solutions. Despite being adopted by only 6% of its 350 million users, its integration with Dynamics 365 and partnerships with global telecoms enhance its appeal. With businesses seeking unified communications, Microsoft’s strategic roadmap remains crucial.

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Microsoft Teams Revolutionizes Travel Operations with AI Integration
AI

Microsoft Teams Revolutionizes Travel Operations with AI Integration

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In the dynamic realm of travel operations, seamless communication is essential. Airlines are transforming with Microsoft Teams, elevating their real-time operations. This unified workspace fosters prompt decision-making during disruptions, crucial for operational agility. Airlines like Gulf Air and Air India exemplify enhanced crisis management using Teams. Operational efficiency and enhanced communication streamline collaboration, bolstering response strategies.

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RingCentral, a prominent provider of AI-driven cloud business communications, made an announcement at Enterprise Connect 2024 in Orlando.
Telco Buzz

RingCentral Unveils Enhanced RingCX Contact Center at Enterprise Connect 2024

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RingCentral, Inc. (NYSE: RNG), a prominent provider of AI-driven cloud business communications, made a significant announcement at Enterprise Connect 2024 in Orlando. The company introduced the latest iteration of its native, AI-powered contact center, RingCX™, highlighting its extensive feature set, expanded global availability, increased adoption rates, and new CRM integrations.

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Telecom News | Week #8: BT launches NB-IoT, Elisa showcases 5G, Nokia unveils virtual power plant controller, LeapXpert and ASC partnership.
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A quick roundup of the news in Telecoms | Week #8

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BT launched NB-IoT network covering 97% of the UK to boost IoT use in sectors like utilities and construction. Elisa and Nokia showcased 5G Advanced’s L4S technology, demonstrating its potential to improve connectivity. Nokia’s Virtual Power Plant Controller Software enables mobile operators to lower energy costs, earn revenue, and reduce carbon emissions. LeapXpert and ASC collaborate to offer a compliance recording solution for Microsoft Teams, enabling regulated external communications.

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VoIP
VoIP Fundamentals

Top 10 VoIP providers in 2022

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If you ask anyone who is familiar with VoIP systems, they’d probably tell you that choosing the right service provider can indeed be a difficult task. The VoIP market includes numerous service providers, each of them claiming to be the best. It’s easy to get frustrated with the selection process when seeking a service provider, and it’s challenging to compare features, benefits and customer support quality on offer.     Therefore, we’ve done the legwork, and all you have to do is read our findings. So, there you have it – our top 10 picks for the best VoIP systems in 2022. RingCentral Office is a renowned cloud-based VoIP platform with a wide range of capabilities that should be able to meet the needs of any company phone system. Furthermore, APIs may be used to enhance RingCentral Office’s integration with other apps. RingCentral Office stands apart in the market for medium-sized…

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PiPcall
Telecom News

PiPcall launches PiPoffice mobile-only business phone app

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PiPcall, a provider of hosted telephony services and solutions for businesses, has released the UK’s first mobile-only business phone system in an application optimized to be used on the personal mobile phones of employees.   The PiPoffice app allows users to work from anywhere, be that in an office, their home or even on the go. The telephone system frees the user from their work desk but keeps all the features of a traditional desk phone system. These features include call recording, conference calling, corporate voicemail, IVR, call groups, call tracking and call logging.   PiPoffice calls are made over mobile networks only. This technology separates business and personal activities on the device and ensures that call expenses are charged according to the organization’s service plan. When using the PiPoffice mobile app, the user does not incur any charges on its personal calling plan. In addition, PiPoffice states that its…

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8x8
Telecom News

Anaheim Ducks selects 8×8 as official VoIP provider

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The voice over IP vendor 8×8 Inc., has announced that the Anaheim Ducks National Hockey League (NHL) team and the Honda Center, one of the nation’s top entertainment and sports venues, have chosen 8×8 as their official cloud communications provider. They will use 8×8’s integrated cloud voice, team chat, meeting and contact center solution to help enhance the experience for their employees, partners and customers.   The Anaheim Ducks and Honda Center decided to give a boost to their digital transformation efforts across the organization and recognized the need to abandon the old, on-premises communication and contact center systems. It is not surprising that they made the decision to move away from the legacy connections given the elevated profile and visibility of cloud technology during the pandemic.   Steve Seger, Chief Revenue Officer at 8×8, Inc., commented: “Organizations of all sizes, including professional sports teams like the Anaheim Ducks, have…

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Telecom News

A quick roundup of the news in Telecoms | Week #39

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GSMA creates largest IoT community in APAC The GSMA has announced the expansion of its Asia-Pacific IoT Partnership Programme to 31 mobile operators across 15 countries. According to GSMA Intelligence, the Asia Pacific region (APAC) has the largest IoT market in the world and is expected to reach 11 billion connections by 2025 and be worth $386 billion. The programme brings together operators and partners including developers, manufacturers and system integrators, to share best practice, discuss challenges and review progress on the development of IoT across APAC. Read more at: https://tinyurl.com/yyjsllya Nokia brings 5G lab to Europe Nokia has opened a new lab at its global headquarters in Espoo, Finland, that will help demonstrate the full range of its 5G equipment, software and services. The “5G Future X Lab” will enable telecom operators, enterprises and infrastructure providers “to learn and understand the techno-economic power of a 5G end-to-end network to…

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