Effective customer interaction is essential for all types of organizations to be competitive in this digital age. Customer satisfaction and experience are directly correlated to good customer service,…
One of the most important lessons society has learned from being stranded at home and unable to travel during a pandemic, is that once carbon emissions fall, the…
The telecom industry is responsible for keeping the globe linked through communications services. There are many aspects of these services that we take for granted, from private calls…
Ever since VoIP disrupted the telecom sector, things have never been the same. In today’s fast track world everyone is familiar with this technology. Maybe not by name,…
Most phones today allow users to see the calling party’s phone number before they answer. This feature is called Caller ID or Calling Line Identity (CLI). It lets…
The outbreak of the Covid-19 pandemic has impacted industries and businesses all across the globe and has brought the world economy to a halt, with millions of people…
After years of hype, we are looking forward to the impending rollout of 5G networks. This transformational technology will lay the foundation for many future services and change…
