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UCaaS

Sinch MessageMedia Launches new SMS service to improve customer experience

By Aiste Kryzanovske September 12, 2023

Sinch which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced its global launch of SMS for Zoho Desk, which extends Sinch MessageMedia’s industry-leading, two-way SMS capabilities. Deepening existing, highly-rated integrations with the Zoho Suite — SMS for Zoho Desk by Sinch MessageMedia enables customer service teams to easily manage and quickly address customer inquiries from a centralized platform, cutting down on response times and improving customer satisfaction.

Telecom News

DIDWW and Telesmart.io partner to enable service providers to rapidly access global numbers and deliver them to customers

By Aiste Kryzanovske May 12, 2022

DIDWW, a leading telecom operator that offers premium quality VoIP communications for businesses and telco carriers all over the world, has partnered with Telesmart.io, an expert in global number and messaging services. The partnership enables Telesmart.io’s customers to leverage its API-driven voice and messaging platform to access the global phone number coverage provided by DIDWW. Through DIDWW and Telesmart.io’s collaboration, customers gain an expansive numbering ecosystem with access to a network of DIDWW virtual phone numbers and a guaranteed caller ID. As a global telecom provider, DIDWW offers extensive coverage of local, national, mobile and toll-free virtual phone numbers in over 80 countries. Additionally, both voice and SMS communications may be enabled on the same number, and when combined with local two-way SIP trunks, customers benefit from a unique solution optimized for business VoIP communications. Laura Malyseva, Senior Account Manager at DIDWW, added, “We are excited to cooperate with…

Telecom News

Telstra unveils its new customer self-service app, My Telstra

By Vilija Simkiene April 1, 2020

Telstra, an Australian telecommunications and technology company that offers a full range of communications services, has officially announced the launch of its My Telstra app. The new and improved application provides an easier way to manage Telstra accounts and services, find information, shop and redeem Telstra Plus points. With My Telstra, customers will gain convenient access to billing and technical support, as well as manage their services and payments, get help, check for outages and track orders from their home. In a statement, Telstra said that its app “has been designed with accessibility at the forefront” and is built to be compliant with the Web Content Accessibility Guidelines 2.1. The company plans to update the existing Telstra 24×7 app so users can expect to see it on their phone soon. Customers who have auto-update enabled do not need to take any action – their current Telstra 24×7 app will update to…

CPaaS

Solis partners with DIDWW to facilitate expansion in Europe through advanced VoIP services

By Kamile Bigenyte July 2, 2025

Solis has partnered with DIDWW to enhance its global communication capabilities through advanced VoIP solutions. This collaboration supports Solis’ European expansion and reinforces its commitment to innovation and customer-centric service, while advancing its mission to deliver smart, sustainable energy solutions worldwide.

VoIP Fundamentals

How a VoIP Business Phone Service Can Reduce Costs for Your Company

By Gideon Hack June 23, 2025

VoIP isn’t just about cheaper calls – it’s a smarter way to cut communication costs across the board. From reducing infrastructure and IT expenses to boosting productivity and enabling remote work, VoIP offers a scalable, cost-effective solution that improves operations and supports long-term business growth. Here’s how it transforms communication ROI.

CPaaS

97% of Businesses to Use AI in Customer Communications in 2025, But Are Consumers Ready for It?

By Kamile Bigenyte June 18, 2025

Sinch’s latest report reveals that nearly all businesses plan to use AI in customer communications this year. As customer expectations grow, companies are embracing AI to deliver personalized, secure, and seamless experiences across channels like SMS, chat, and voice.

5G

Vodafone Idea Expands 5G Services in Bengaluru with Samsung

By Kamile Bigenyte June 13, 2025

Vodafone Idea has launched 5G services in Bengaluru as part of its nationwide rollout, partnering with Samsung Electronics to upgrade its network. The collaboration includes advanced technologies like Massive MIMO and virtualized components, enhancing connectivity while maintaining 2G support.

CPaaS

DIDWW Expands Local Call Termination Services to Cyprus

By Kamile Bigenyte June 4, 2025

DIDWW has launched outbound SIP trunking in Cyprus, expanding its high quality local call termination services to 54 countries. This strategic move supports businesses with reliable voice routes, regional compliance, and responsive customer support.

Broadband

Netomnia and Adtran Launch UK’s First 50G PON Service

By Kamile Bigenyte May 26, 2025

In a landmark move, Netomnia and Adtran have launched the first commercial 50G PON service in the UK, revolutionizing the broadband sector. This deployment utilizes Adtran’s SDX 6400 Series to deliver hyper-fast connectivity, seamlessly integrating with existing PON networks. This advancement highlights the power of next-generation PON technology.

Telco Buzz

Juniper and ServiceNow Launch AI-Powered Network Automation

By Kamile Bigenyte May 21, 2025

Juniper Networks and ServiceNow have launched an AI-driven network and service automation solution, combining Juniper’s Mist platform with ServiceNow’s telecom tools. This unified system streamlines operations for managed service providers, boosts efficiency, and reduces costs.