Evidence reveals rising customer dissatisfaction with automated systems in UK businesses, according to a study by Cavell. Chatbots and similar technologies appear to fail in meeting customer service expectations, with 44% of respondents noting a quality slip in service over the past three years. Many UK adults still prefer human assistance in resolving issues, revealing a persistent demand for more personalised, efficient support mechanisms.
VoIP adoption offers transformative benefits, yet challenges loom. Selecting a reliable provider is paramount, demanding thorough research on reputation, features, and support. Compatibility, call quality, scalability, and network readiness necessitate meticulous planning. Security, emergency services, cost management, compliance, number portability, and employee readiness further demand attention. Successful migration hinges on strategic planning and informed decision-making.
GoTo’s Miradore Premium+ is a new subscription tier designed for growing businesses, offering enhanced MDM capabilities. CallTower introduces CT Text with MMS and SMS features in Cisco Webex. NGMN’s report underscores the necessity of industry-standard measures for tracking energy consumption in virtualized mobile networks. Casa Systems is selling its Axyom business to Lumine Group and its cable interests to Vecima Networks due to reduced capital spending.
In an era where voice calls still hold a significant place, a rising wave of voice fraud threatens to shatter this trust. With a shocking 16% of UK consumers falling victim to phone scams last year, global figures paint a worrisome picture. The fact that this issue is not fleeting, the average UK consumer receiving roughly four fraudulent calls per month in 2023, only heightens the concerns.
In the realm of mobile communication, Virginie Debris stands as a seasoned expert, navigating the evolution from ringtones to Rich Communication Services (RCS). With an illustrious career spanning over two decades, she recently captivated audiences at Mobile World Congress, delving into RCS’s transformative potential. In this exclusive interview, Virginie sheds light on her journey and shares invaluable insights into the future of messaging.
SIPPIO, the global leader in voice enablement, has today announced a powerful expansion of its Microsoft Teams Phone service at the Channel Partners Expo in Las Vegas. The new solutions offer advanced reporting, call recording, AI-driven insights, and integrated messaging, elevating the Microsoft Teams Phone experience for businesses worldwide.
The European Commission has imposed a hefty fine on Apple, surpassing €1.8 billion, for its anti-competitive practices concerning music streaming services via its App Store. This penalty stems from an investigation initiated by a complaint from Spotify, the music streaming behemoth, nearly five years ago. Accusing Spotify of greed, Apple has announced its intention to contest the fine.
DIDWW, a global provider of premium quality VoIP communications and SIP trunking services, will participate as an exhibitor at Enterprise Connect 2024, the leading conference and exhibition for enterprise communications and customer experience. The event will be held from March 25th-28th at the Gaylord Palms in Orlando, FL.
BT launched NB-IoT network covering 97% of the UK to boost IoT use in sectors like utilities and construction. Elisa and Nokia showcased 5G Advanced’s L4S technology, demonstrating its potential to improve connectivity. Nokia’s Virtual Power Plant Controller Software enables mobile operators to lower energy costs, earn revenue, and reduce carbon emissions. LeapXpert and ASC collaborate to offer a compliance recording solution for Microsoft Teams, enabling regulated external communications.
In the whirlwind of business, empathy emerges as a potent force, fostering genuine connections amidst virtual handshakes and rapid emails. Understanding the neuroscience behind empathy unveils its profound impact on interpersonal dynamics. Mastering its cognitive, emotional, and compassionate dimensions empowers professionals to navigate complex relationships with grace and authenticity.
