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GoTo introduces over 30 new features GoTo has revealed over 30 new features across its IT management, support, and unified communications solutions. The new features include GoTo Resolve and Zendesk connectivity for remote support sessions and automated session tracking. Also, Rescue and Google Translate integration, GoTo Customer Engagement, and OpenAI’s ChatGPT integration to produce custom content. Other additions include enhanced call statistics, a centralized security dashboard, and customized surveys. The new features are intended to help consumers and IT teams save time and money while boosting productivity, usability, and the customer experience. Read the full article. Virsae and Hammer team up for a 360-degree cloud contact center experience Virsae and Hammer have collaborated to introduce Outside In – Inside Out, a 360-degree consumer and agent experience solution for contact centers. The service delivers a unified view across on-premise, cloud-based, and hybrid infrastructures, allowing network readiness evaluations, customer journey discovery and…

Telecom News

Sinch and Synoptek to deliver reliable voice services for MS Teams Phone System

By Aiste Kryzanovske April 26, 2023

Sinch, a cloud communications provider, has announced a partnership with Synoptek, a business and digital transformation advisory company, to offer professional and managed services for Microsoft Teams Phone System. The services will be integrated with Operator Connect or Direct Routing. The alliance was formed in response to the rising demand from business clients for expert services to supplement their personnel for managing the deployment, installation, and maintenance of the Microsoft Teams Phone System as well as connecting to the Public Switched Telephone Network (PSTN). Sinch is a Microsoft Operator Connect partner that assists organizations in integrating voice services into Teams via Operator Connect, allowing them to make calls to anyone, anywhere, over the PSTN. Professional and managed services help businesses complete this digital transition more quickly and efficiently. Sinch offers a carrier-grade voice network and is the largest Tier 1 network in the United States, providing reliable service to companies…

Telecom News

Siemens selects Verizon Business for zero-trust network connectivity

By Aiste Kryzanovske April 18, 2023

Verizon Business has announced that it will provide a variety of network connectivity options to Siemens, a German global technology business, in order to maintain the security of its employees’ devices and data. The solutions will provide Siemens employees in smaller office locations with a smooth “plug and play” user experience while emphasizing security and zero trust principles. Siemens’ zero-trust initiative demands that all employee devices be verified, approved and continually checked before access to mission-critical applications and data is granted or retained. Verizon Business will implement an “internet only” connection, such as a global Managed Wide Area Network based on Cisco Meraki technology, which is vital to the success of the Siemens’ “never trust, always verify” program. According to Sanjiv Gossain, EMEA Vice President, Verizon Business, an intelligent network may make underlying architectures more agile by controlling traffic and improving operational efficiency. He noted that while every…

Telecom News

DIDWW to feature its innovative Voice and SMS services at ITW 2023

By Aiste Kryzanovske April 6, 2023

Efficient communications are essential to keep people connected and businesses thriving in today’s fast-paced digital world. DIDWW, a leading provider of premium quality VoIP communications, two-way SIP trunking and SMS services, has announced its participation in International Telecoms Week 2023, the world’s largest event aimed at bringing together global leaders in the telecoms and digital infrastructure industries. The 16th annual edition of ITW is scheduled for the 14-17th of May in Washington, DC, and provides visitors with a comprehensive range of connectivity solutions under one roof. With 6,000 attendees, over 2,000 companies and more than 120 expert speakers, ITW 2023 offers an ideal platform for professionals to meet and network with influential leaders, innovators and decision-makers in the field of telecommunications. During this upcoming event, DIDWW is set to showcase the latest advancements to their powerful two-way SIP trunking solution, A2P and P2P SMS, and other innovative VoIP services. With…

Telecom News

Verizon wins a $2.4 billion FAA contract for system upgrades

By Aiste Kryzanovske April 4, 2023

Verizon has been awarded a $2.4 billion contract to update the US Federal Aviation Administration’s (FAA’s) telecommunications and information management systems. If all options are exercised, this agreement, which represents fresh business for the corporation, will last 15 years. The deal was awarded under the FAA Enterprise Network Services (FENS) procurement program, which replaces the old FAA Telecommunications Infrastructure (FTI) contract system. Harris Corp., who was previously in possession of the FTI award, lost the contract. In addition to network access for administrative information systems such as email, payroll and online training, Verizon will offer telecommunications, information management services, network connectivity and other capabilities. Also, Verizon will offer services for program management, network engineering, test and evaluation, and network security management. The contract infrastructure will serve as the cornerstone of the Next Generation Air Transportation System. Verizon Business CEO Kyle Malady said: “From dynamic services and bandwidth…

Telecom News

DIDWW launches Alphanumeric A2P SMS in 21 European markets

By Aiste Kryzanovske March 9, 2023

With unparalleled speed, convenience and security, A2P SMS service empowers organizations to reach customers using personalized, targeted messages that drive results and foster brand loyalty. DIDWW, a global provider of premium quality VoIP communications and SIP trunking services to operators and businesses all over the world, has further expanded the coverage of its A2P SMS service with alphanumeric sender IDs by adding 21 European countries. These new additions will enable DIDWW to offer its customers further opportunities to send SMS messages with a guaranteed sender ID that matches their brand name, increasing brand recognition and customer engagement. The service is now available in the following countries: Austria, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. The DIDWW architecture can handle large volumes of messages, provide real-time monitoring and ensure high delivery rates.…

Telecom News

Mitel and Kalaam Telecom partner to deliver managed services in the Middle East

By Aiste Kryzanovske March 7, 2023

Global business communications provider Mitel has teamed up with the top Pan-Arab MSP Kalaam Telecom Group to offer managed services to businesses and governments in the Saudi, Bahrain, and Kuwait areas. Under the arrangement, Kalaam will be able to leverage Mitel’s UCC and Contact Center technology to offer highly secure services on-premise, through a private or public cloud. Under this partnership, consumers and resellers will have more flexibility and options between cloud-based monthly subscription services and on-premises solutions. Clients that choose monthly subscription services will have access to a simple pay-as-you-go strategy and a comprehensive technological stack without having to make significant upfront investments. The demand for cloud communications has increased significantly as a result of the pandemic, according to Feras Zeidan, Country Sales Director for META at Mitel. As a result, businesses can now benefit from their top-notch UCC and contact center solutions in a way that…

News Roundup

A quick roundup of the news in Telecoms | Week #7

By Aiste Kryzanovske February 17, 2023

Telinta and Skyetel to hold a webinar for ITSPs Cloud-based VoIP switching and billing solutions provider, Telinta, has partnered with VoIP services provider, Skyetel, to offer a webinar to Internet Telephony Service Providers (ITSPs). The webinar will address topics such as delivering popular VoIP services without establishing infrastructure and providing mobile VoIP services to both Android and Apple iOS consumers via brandable mobile softphones and other solutions. The webinar will also showcase unique deals available from both companies for new consumers. The event will take place on March 14, 2023, at 11 a.m. Eastern Time (GMT-5). Interested parties can register on Telinta’s website. Read more at: https://tinyurl.com/3a25kmv7 DT to lead development of European Quantum Communication Infrastructure The European Commission has chosen Deutsche Telekom (DT) to oversee the creation of a new high-security communications network, the European Quantum Communication Infrastructure (Euro QCI). The project intends to establish Europe as a leader…

VoIP Solutions

Enhance your business comms with innovative solutions from Cloud Group

By Aiste Kryzanovske February 13, 2023

Cloud Group is a Belgian Cloud telecom operator that provides IT solutions and innovative communications platforms for businesses. Founded in 2014 by three business partners, the company has experienced significant growth in recent years and currently serves a large customer base of over 20,000 active users. The company’s primary focus is on enhancing the quality of communication services and expanding the reach of its enterprise customers. Cloud Group enables businesses to efficiently migrate from traditional PSTN to modern IP-based telephony in multiple markets. This technology shift allows for improved communications between branches, departments and remote workers within a company. Belgian base Cloud Group operates in over 30 countries, providing unified communications solutions across multiple geographies. The company’s customer base includes well-known enterprises such as Mediafin (Belgians biggest quality newspaper De Tijd and L’Echo), Ackermans & van Haaren and Leasinvest. The company offers three major products and services,…

News Roundup

A quick roundup of the news in Telecoms | Week #5

By Aiste Kryzanovske February 3, 2023

BT partners with Kyndryl for cloud migration of legacy mainframe apps BT has collaborated with Kyndryl to migrate its mainframe applications that underpin its legacy copper business and broadband cloud offerings. BT Digital, the division in charge of the company’s digital transformation, estimates that by 2026, the transfer will have reduced mainframe operational costs and energy usage by 70%. This will result in estimated annual savings of $23 million. The company’s cloud move will allow it to serve a smaller number of clients who still utilize their copper network and will enable BT to extract more value from the data housed in its older applications. Read more at: https://tinyurl.com/5t48r8hj Orange and Telenet wholesale deal gives hope of VOO acquisition approval Orange had planned to buy a 75% share in the Belgian operator VOO in 2021, but the company struggled to persuade authorities that the transaction would not hurt competition. A…