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Serving as key hubs in business communication, call and contact centers consistently enhance customer experiences in our digital era. In line with the sector’s advancements, DIDWW, a global provider of premium quality VoIP communications, two-way SIP trunking and SMS services, has announced its participation in the Call & Contact Centre Expo in London. Recognized as Europe’s premier summit for the telecoms sector, the Expo is set to bring together over 3,500 industry professionals, offering valuable insights and networking opportunities.

Telco Buzz

AT&T’s Impressive Q3 Performance: Mobility Service Revenue Skyrockets

By Aiste Kryzanovske October 25, 2023

AT&T’s vast addition to their fiber net base underlines an impressive income growth. This growth is visible in their third-quarter report, boasting revenues over $30 billion. The influential role of AT&T’s fiber subscriptions reveals a customer base exceeding 8 million aided significantly by a striking 26.9 percent growth in AT&T Fiber revenues. Notably, the company’s recent launch, AT&T Internet Air, foresees further enhancement to their service offerings.

Telco Buzz

FCC Explores AI-Powered Robocall Threat in Consumer Protection

By Aiste Kryzanovske October 24, 2023

In an effort to address the growing concern of AI-powered robocalls, the Federal Communications Commission (FCC) is set to vote on a Notice of Inquiry, proposed by Chairwoman Jessica Rosenworcel. The inquiry aims to examine how existing consumer protections, particularly the Telephone Consumer Protection Act, can combat scammers and spammers using AI technology.

Telco Buzz

VEON Delegation Reinforces Commitment to Ukraine

By Aiste Kryzanovske October 24, 2023

VEON, the global digital operator, is demonstrating its unwavering commitment to Ukraine with a high-level delegation visit to Kyiv and Lviv. Comprising members of the VEON Board and Management, the delegation seeks to bolster the company’s presence and engage with various stakeholders in Ukraine.

Market Watch

5G and AI Steer Autonomous Trucking: Scrutinizing SK Telecom’s Endeavor

By Aiste Kryzanovske October 24, 2023

SK Telecom’s collaboration with AI pioneer Mars Auto, brings forth a compelling vision for autonomous trucking, leveraging SKT’s 5G prowess and Mars Auto’s AI system. With Mars Auto’s AI armed with extensive roadway data from SKT, there’s a promise of safer, more efficient self-driving services. SKT’s continued strides in telecom, signified by the company’s alliance with Deutsche Telekom and massive investment in AI firm Anthropic, show signs of transformative potential for the telecom sector.

People & Interviews

Inside Sinch’s MessageMedia Acquisition with Kate Gerwe

By Aiste Kryzanovske October 23, 2023

In the dynamic world of technology, Kate Gerwe, Chief Marketing Officer of Sinch SaaS Business Unit, possesses over 25 years of experience in marketing. In an exclusive interview, she discusses Sinch’s transformative acquisition of MessageMedia, propelling them into mobile customer engagement leadership. This synergy extends to culture, values, and over 85 integrations with CRM and e-commerce platforms. Sinch MessageMedia’s focus on small and medium-sized businesses includes a streamlined user interface and multi-channel engagement, all part of Sinch’s ambitious plan to shape the future of customer engagement.

Telco Buzz

FCC’s Vote: Reinstating Net Neutrality, Protecting Data Privacy

By Aiste Kryzanovske October 23, 2023

The FCC has set the wheels in motion to reinstate open internet protections, sparking dynamic public conversations around net neutrality. They aim to frame both fixed and mobile broadband as imperative telecommunication services by the Communications Act. This move could effectively address the recurring issue of broadband outages impacting significant sectors like jobs, education, healthcare, safety, and more. However, the proposal doesn’t stop there, it also plans to ensure stringent nationwide open internet regulations to prevent ISPs from manipulating content accessibility based on payment.

Broadband

Translating F5.5G Industry Consensus into Practical Reality

By Aiste Kryzanovske October 23, 2023

The future of the intelligent world is orbiting around the power of 10Gbps bandwidth, forming the vital backbone of digital advancement. As the tech world continues to evolve, the network upgrades, too, strive to match pace, evident in the successful transition from gigabit to more powerful 10Gbps optical networks, or F5.5G. Huawei stands at the helm of this transition, providing comprehensive solutions for operators. With new-age high-speed, low latency connections, and a focus on enhanced user experiences, the stage is being set for the world’s leap into the F5.5G era.

Broadband

Navigating UK Ad Rules: CityFibre’s True Gig Solution

By Aiste Kryzanovske October 23, 2023

CityFibre’s new, True Gig provides a 1.2 Gbps wholesale service, aiming to clear the haze in UK telecommunications advertising and help ISPs deliver gigabit broadband services to their customers. This offering not only circumvents stringent advertising regulations but also supports CityFibre’s vision of an honest high-speed fibre network. The question posed is, will this clear the muddy waters of broadband advertising while promoting a fibre revolution in the UK?

News Roundup

A quick roundup of the news in Telecoms | Week #42

By Aiste Kryzanovske October 20, 2023

IBM and AWS are joining forces to enhance generative AI solutions. IBM Consulting will train 10,000 consultants in AWS generative AI by 2024, offering services like Contact Center Modernization with Amazon Connect. Sinch is partnering with Webex by Cisco to launch Sinch Calling with Webex, an integrated product combining messaging, meetings, and voice capabilities. Ooma is expanding its services to the Asia Pacific region to support IWG’s work solutions, providing phone and unified communications services. Connectbase is expanding data capabilities in The Connected World platform, offering detailed tenancy data for network operators expanding in the UK and Ireland.