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PBX On The Cloud, a cloud-based voice solutions provider for Latin America and the USA, has further extended its partnership with DIDWW, a global telecoms operator that offers premium quality two-way VoIP and SMS communications. This collaboration will create added value and functionality for PBX On The Cloud customers by utilizing DIDWW’s SIP trunking service.   PBX On The Cloud is a part of MIGESA, a Mexican corporation with more than 40 years of experience in information technology, that has partnered with providers such as DIDWW, Microsoft, Cisco Systems, Dell, HP and VMware. Following the Latin American traditions and customs, PBX On The Cloud knows all their customers by name, offering personalized and efficient services in their selected languages, including English, Spanish and Portuguese from their fully redundant data centers. Powerful PBX On The Cloud voice services range from simple residential phone lines to hosted PBX solutions, including SIP…

VoIP, or voice-over-internet-protocol, allows businesses to stay connected while also providing a variety of useful functions when leveraging cloud communication platforms such as PBXs, softphones and contact center software. VoIP has rapidly grown in popularity among organizations of all sizes for a simple reason: businesses seek less expensive ways to communicate without sacrificing efficiency and productivity.   It is debatable which cloud communication platform functions are the most significant. For our part, we strongly suggest these 20 features to get the most out of your business phone service.   Automatic Call Distribution – Businesses with a significant number of incoming calls utilize automatic call distribution (ACD) to route calls to specified agent groups or people.   Call Analytics – The collection, analysis and reporting of incoming and outgoing call data to improve performance and the customer experience is known as call analytics. This process is carried out in real time,…

Pragma has announced enhancements to its iPECS Cloud 5.0 UCaaS platform, which will broaden the product offering for channel partners. The iPECS Cloud platform upgrade adds a number of new capabilities to iPECS ONE and iPECS, Analytics and iPECS Cloud.   iPECS Cloud 5.0 includes enhancements to the iPECS ONE collaboration service as well as connectivity with Microsoft Productivity tools. Device integration for Android and iOS mobile users, as well as call recording and compliance tools have been added to iPECS ONE to improve the user experience and provide administrators and compliance teams with added confidence in controlling their voice interactions.   Pragma claims that the most recent version satisfies their shared commitment to enhancing customer experience with Ericsson-LG. Pragma continues to provide UCaaS tools and features through its alliance with Ericsson-LG, assisting their fast-growing reseller channel in dominating the industry.   IPECS Analytics is the offering’s focal point for…

Umbrellar, a Microsoft cloud solutions company that delivers cloud managed services, migration, consulting services and cloud procurement for over 1,000 New Zealand enterprises, has been bought by Pax8, a cloud commerce platform.   With access to a variety of technological know-how and professional services from Umbrellar, Pax8’s partners are now better positioned to drive local and global digital transformation. According to Pax8, the firm is thrilled to welcome new employees from Umbrellar who offer expertise and skills that will support projects and services for digital transformation in Aotearoa and across the world.   Chris Sharp, SVP at Pax8 Asia commented: “The team at Umbrellar are experts in cloud-enabling businesses in New Zealand, and they are the number one service provider of Microsoft cloud in the market. With a focus on infrastructure managed services, assessment, migration, and optimization, their technical expertise and award-winning professional services will prove to be a value-add…

Deutsche Telekom has selected Google Cloud for its first cloud-native trials in network and data analytics. The operator expanded its partnership with Google Cloud to develop a collaborative roadmap for the telecoms sector by bringing the power of the cloud closer to mobile and connected devices at the network’s edge.   The initial phase of this extended Deutsche Telekom and Google Cloud relationship will focus on core network services, network analytics and customer experience analytics.   Deutsche Telekom and Google Cloud will jointly test a range of network services in Austria, including 5G standalone and remote packet gateway operations, using Google Cloud and Google Distributed Cloud Edge. In order to leverage data-driven operations and automated workflows with open, Kubernetes-based solutions provided by Google Cloud, Deutsche Telekom will explore a number of use cases including anomaly detection, performance counters and trace data.   The operator will be able to better manage…

Google Cloud, an accelerator of digital transformation for businesses, is expanding its presence in the Dutch public sector, having secured an agreement with the Central Dutch Government to provide access to the Google Workspace suite of cloud-based collaboration and productivity tools.   The Central Dutch Government acknowledged in a statement that the agreement will help its departments shift toward hybrid working methods while also allowing participants to adopt the multi cloud paradigm of IT service consumption. The new agreement’s goal is to make it easier and more effective for Central Dutch government agencies to use the entire suite of Google Workspace technologies under pre-negotiated terms.    In order to reach this goal, organizations will be able to fully utilize a variety of technologies, including industry-leading products such as Chat, Docs, Meet and Sheets, to better serve Dutch residents and enable new hybrid-working environments.   The Central Dutch Government initiated a…

ORENcloud is a cloud communications company, with a mission to revolutionize communication solutions by assisting businesses gear towards digitization in adopting cloud communications to achieve agility, resilience and modernization. Organizations may benefit from ORENcloud’s hosted unified communications for a variety of reasons, including mobility, accessibility, flexibility, management and affordability. Hosted IPPBX, Contact Center, Ticketing, Helpdesk solution, Microsoft Teams PSTN Integrations, Unified Chat and Chatbots, as well as SIP trunking services are among the telecom’s solutions that help boost corporate efficiency and promote customer-business interactions over multiple channels. The VaaS (Voice-as-a-Service) and CCaaS (Call Center-as-a-Service) solution, enables consumers to acquire a complete set of enterprise-grade communications solutions in a single, easy-to-use package. ORENcloud SIP trunking offers high-quality, multi-codec and multi-connection services, with terminations handled by Tier-1 Local Malaysian as well as international telecoms with virtually unlimited channels. ORENcloud collaborates with these international partners to offer a variety of global…

Rectitude 369, a technological solutions company specializing in cybersecurity, data center, cloud, networking and unified communications, has purchased Managed Hosting and Government Cloud Division from a Dallas-based IT solutions provider. Contracts and support of Managed Hosting and Government Cloud Customers will be transferred to Rectitude 369 as per the terms of the agreement.   Rectitude 369 has been granted FedRAMP permission as a result of the takeover. FedRAMP is a government-wide initiative that offers a consistent method of security evaluation, authorization and continuous monitoring for cloud products and services. Furthermore, the company has achieved FISMA compliance by following the data security guidelines established by FISMA and the National Institute of Standards and Technology (NIST).   “Rectitude 369 will continue to maintain current colocation facilities to support customers as they transition. Because Rectitude 369 is a partner of the seller, the transition is expected to be seamless. Our organization is committed…

DIDWW, a global telecoms operator that offers premium quality VoIP communications and SIP trunking services, is now a solution partner for Ribbon Communications Inc., a global provider of real-time communications software for service providers and enterprises. The DIDWW two-way SIP trunking solution is fully interoperable with Ribbon’s Session Border Controllers SWe Edge & CNe Edge. This combination will make it easy to provide mutual customers with secure, real-time services, while supporting simpler and more cost-effective connectivity for a wide range of unified communications (UC) solutions. Compatibility includes industry-leading providers such as Microsoft, Zoom, Cisco, Amazon, Ring Central, Twilio, Genesys, NICE CXone and more.   The interoperability of DIDWW’s two-way voice services with Ribbon’s SBCs will provide customers with an extremely easy setup process. The powerful DIDWW SIP trunking solution offers virtually unlimited call capacity and flexible VoIP trunk configurations to assist businesses of any size in expanding their local or international communications. The company’s extensive international coverage of…

Verizon and Google Cloud have launched a new collaboration initiative. The corporations will join to deliver the power of the cloud closer to mobile and connected devices operating at the edge of Verizon’s network. With this new agreement, Verizon now interoperates with all three main cloud providers: Amazon Web Services (AWS), Microsoft Azure and Google Cloud.   Verizon intends to deliver Google’s computing and storage capabilities to the edge of the local network by combining Verizon 5G Edge with Google Distributed Cloud Edge. This will provide real-time corporate applications such as autonomous mobile robots, intelligent logistics and industrial automation with the bandwidth and low latency that they require.   Verizon’s private On Site 5G and private 5G Edge, combined with Google Distributed Cloud Edge, are expected to enable enterprises in industries ranging from retail to manufacturing to harness the power of 5G and mobile edge computing, while also gaining operational…