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Avaya unveiled a series of important enhancements to the Avaya Experience Platform™ (AXP),that further Avaya’s leadership in Enterprise CX. CPaaS

At Avaya Engage, its premier customer experience event, Avaya, a global leader in Customer Experience solutions, unveiled a series of important enhancements to the Avaya Experience Platform™ (AXP),that further Avaya’s leadership in Enterprise CX as well as its commitment to delivering Innovation without Disruption. Avaya’s robust and comprehensive CX platform, trusted by large Enterprises globally, empowers customers to maintain their core capabilities while evolving through flexible innovation paths, including on-premises, private cloud, public cloud, or hybrid deployment models.

Alianza, cloud communications platform, announced CLOUDEDGETM with new capabilities for telecommunications service providers (telcos). CPaaS

Alianza, Inc., the leading cloud communications platform for service providers, announced CLOUDEDGETM with new capabilities for telecommunications service providers (telcos) to streamline migration of legacy voice infrastructure to the cloud. The new access control solution offers a low-risk path for telcos to reduce operating complexity and gain network management efficiencies while also accelerating the path to service innovation.

Zoom and Avaya announced a strategic partnership designed to deliver enhanced collaboration experiences to global enterprises. CPaaS

Zoom and Avaya announced a strategic partnership designed to deliver enhanced collaboration experiences to global enterprises. As part of the partnership, Avaya selected Zoom Workplace –­­­­ Zoom’s AI-powered collaboration platform that will include meetings, team chat, scheduler, whiteboard, spaces, and more – to integrate with Avaya’s Communication & Collaboration Suite, providing customers with a new, streamlined way to manage their communications environments and workflows. ­­­

Sinch, which powers conversations through its Customer Communications Cloud, is recognized as Adobe Digital Experience ISV Resell Partner. CPaaS

Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced it has been recognized as 2024 Adobe Digital Experience ISV Resell Partner of the Year. Adobe’s Digital Experience partner awards honor companies that have made leading contributions to Adobe’s business and have had a significant impact on customer success. 

Telgorithm, a messaging API provider, announced a partnership with Constant Contact, a digital marketing and automation platform. CPaaS

Telgorithm, a cutting-edge messaging API provider, today announced a groundbreaking partnership with Constant Contact, a digital marketing and automation platform that has helped millions of small businesses and nonprofits globally. By leveraging Telgorithm’s unique SMS API, Constant Contact is now the first omnichannel digital marketing platform to offer SMS marketing to sole proprietorships. This collaboration addresses a significant gap in the marketing mix for solopreneur businesses.