Author

Aiste Kryzanovske

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CSPs have been investing heavily in network technology to reduce expenses, but legacy voice infrastructure is holding them back. Cloud transformation can deliver better customer experiences, reduce costs, and increase scalability. AI will change customer engagement and revenue generation, with GenAI offering SMBs deep analytics from customer conversations. CSPs should focus on a modern, digital-first customer experience with self-service options. Alianza offers a cloud communications platform to simplify migration and operations for CSPs.

Darryll Dewan, CEO of Total Site Solutions (TSS), unveils the dynamic landscape of data centers in 2024. TSS’s report highlights key trends: modular data centers’ rise, heightened security needs, sustainability emphasis, and the widening skills gap. Dewan emphasizes adaptability amid AI-driven shifts, underscoring the need for proactive planning and collaboration.

bOnline is a UK-based VoIP provider dedicated to giving small businesses the communication tools of big companies. Their easy-to-use features, like call forwarding and HD calls, keep things simple, while reliable connections ensure crystal-clear communication. Plus, with a two-minute setup and affordable plans, bOnline makes it easy for any small business to upgrade their phone system.

In the realm of mobile communication, Virginie Debris stands as a seasoned expert, navigating the evolution from ringtones to Rich Communication Services (RCS). With an illustrious career spanning over two decades, she recently captivated audiences at Mobile World Congress, delving into RCS’s transformative potential. In this exclusive interview, Virginie sheds light on her journey and shares invaluable insights into the future of messaging.

In a realm shaped by technological leaps, communication is paramount. The clash between VoIP and traditional telephony unfolds a saga of innovation. Landlines tethered us, but VoIP liberated. Its cost-effectiveness, mobility, and rich features redefine connectivity. Traditional providers adapt, but VoIP’s journey continues, merging with AI, 5G, and virtual realms, pushing communication beyond limits.

In the whirlwind of business, empathy emerges as a potent force, fostering genuine connections amidst virtual handshakes and rapid emails. Understanding the neuroscience behind empathy unveils its profound impact on interpersonal dynamics. Mastering its cognitive, emotional, and compassionate dimensions empowers professionals to navigate complex relationships with grace and authenticity.

Andrew Hollister, LogRhythm’s Chief Information Security Officer, highlights the ongoing struggle in cybersecurity: despite years of talk, the problem remains unsolved. Looking ahead to 2024, he points out challenges like the rise of generative AI and the need for better cloud security. He emphasizes that focusing on basics like strong passwords and regular updates is crucial for staying safe online.

In response to the soaring global demand for fast, secure connectivity, China Mobile International Limited (CMI) is significantly investing in four new submarine cable systems. These systems promise to robustly service the substantial growth in mobile data usage in quickly digitising regions such as Africa. However, as aging cables become outdated, the race is on for fresh investment to keep pace with customer needs and the rapid development of next-gen technologies.