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Gideon Hack

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Unlock business success with Unified Communications - seamless collaboration, personalized interactions, and enhanced customer satisfaction.
VoIP Fundamentals

Unified Communications: The Key to Transforming the Customer Experience

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In the dynamic realm of modern business, meeting customer expectations is a challenge. Unified Communications (UC) addresses this by integrating diverse communication tools into a cohesive platform. This article explores UC’s benefits, such as omnichannel experiences, personalized interactions, real-time responsiveness, enhanced collaboration, employee mobility, seamless integration with applications, and leveraging data analytics for continuous improvement. UC transforms the customer journey, fostering satisfaction, loyalty, and long-term success in the competitive business landscape.

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Explore the fundamentals of voice call origination and termination in telecommunications for seamless communication.
VoIP Fundamentals

Origination vs. Termination: What’s the Difference?

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In our interconnected world, voice calls remain crucial for communication. “Origination” and “termination” are vital terms in call routing. This article explores these concepts, beginning with origination, the process of initiating calls from devices like landlines or mobiles. It then covers termination, completing incoming calls to recipients’ devices. We delve into components, quality, service selection, and regulatory aspects, highlighting the importance of understanding these elements in the world of telecommunications.

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Discover the advantages and challenges of BYOD VoIP for modern workplaces. Learn best practices for secure and efficient implementation.
VoIP Fundamentals

What is BYOD VoIP?

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BYOD VoIP, or “Bring Your Own Device Voice over Internet Protocol,” lets employees use personal devices like smartphones, tablets, or laptops for business calls through VoIP. This approach enhances flexibility, productivity, and cost savings, but it also poses challenges like security risks, device compatibility, and privacy concerns. Implementing BYOD VoIP effectively requires clear policies, network readiness, robust security measures, and employee training.

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By leveraging white label VoIP, resellers can customize and rebrand communication services under their own name. T
VoIP Fundamentals

How White Label VoIP Can Help Resellers Build Their Brand

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In today’s fast-paced and competitive business landscape, resellers are constantly seeking ways to differentiate themselves, establish a strong brand identity and offer unique value propositions to their customers. White label Voice over Internet Protocol (VoIP) solutions have emerged as a powerful tool for resellers looking to gain a competitive edge in the telecommunications market.

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PSTN vs. VoIP
VoIP Fundamentals

PSTN vs. VoIP: Which is Better for Your Business?

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Navigating workplace communications is challenging for business owners. Choosing between PSTN and VoIP is complex. PSTN offers reliability and call quality, while VoIP provides flexibility and scalability. VoIP integrates with tools and supports remote work. PSTN is secure and compliant, but VoIP can be secured with measures. PSTN excels in emergency services, but VoIP is improving.

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Market Trends

5G is coming soon. How will it affect you?

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After years of hype, we are looking forward to the impending rollout of 5G networks. This transformational technology will lay the foundation for many future services and change how we view productivity. But how will 5G affect you? Speed and responsiveness It is not yet possible to state definitively what network speeds will be reachable, but it is fair to say that the biggest benefit of 5G to the average user will be the speed of this service. Early estimates have shown that data rates could be up to a thousand times faster than 4G, potentially exceeding 10 Gbps. In practical terms, everything we currently do on the Internet would be significantly faster, and these speeds would enable users to download an entire HD film in a few seconds. Responsiveness or latency refers to the time between a request and a response. The ultra-low latency of 5G will result in response…

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blockchain

Can Blockchain Globalize Number Portability?

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No doubt, “blockchain” is the hottest buzz word being discussed across all industries, and telecommunications is no exception. The blockchain is being proposed for use in various applications in the telecommunications industry, such as securing CDRs, billing data and access logs, ensuring data authenticity or ensuring strict operational procedures. Blockchain will certainly optimize costs by eliminating third-parties such as clearing houses, automating audits and improving fraud detection. However, there is one area where the use of blockchain technology has the potential to not only benefit the operators, but will have a revolutionary impact on the way we all understand, use and protect our identities. The Phone Number as your Digital ID Our phone number is our most valuable digital identity, and will remain the only unique international method of identification well into the future. The PSTN, which is wholly based on the use of phone numbers, is the largest social…

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People & Interviews

Communicating with the world: Lina Zaboras, CEO of DIDWW

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Fundamentally, Lina Zaboras is a people person. First thing every morning, the CEO of DIDWW devotes her time in walking through the company offices and taking the pulse of the team, because, as she says, “to us, relationships are everything, and only by developing personal connections, can we make a difference.” DIDWW views its staff as the distinction that makes the company successful. “We don’t see ourselves as producing products; rather, our people develop solutions,” Zaboras points out. “Almost every customer has very individual requirements, and it’s only by having dedicated and knowledgeable staff who can properly understand their challenges, that they can be confident of receiving a communications solution that will meet their needs.” Lessons learned outside the business Lina Zaboras’ appointment as the CEO of DIDWW was somewhat unusual. While she had ample skills and determination to take the business forward, her professional background in languages and education was very far…

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