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Vilija Simkiene

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VvAA Groep B.V to transform service experience and performance with Vonage’s NewVoiceMedia solution Vonage’s NewVoiceMedia contact centre platform has been chosen by Dutch insurance provider VvAA to enhance its members’ customer experience. After conducting a market evaluation, the company implemented Vonage’s NVM solution for its Salesforce integration and rich functionality. VvAA Groep’s advisors will have immediate access to entire history of customers interactions, also, inbound calls will be dynamically managed and routed, improving handling time and customer satisfaction. Read more at: https://tinyurl.com/y5l2maho Telenor completes acquisition of majority stake in DNA Norwegian telecommunications company Telenor Group has completed the acquisition of Finland’s third-largest mobile operator DNA. Telenor has acquired 54 percent of the shares in DNA for EUR 20.90 each in cash, or a total of EUR 1.5 billion after the deal approval by DNA shareholders, Finda Telecoms and PHP Holding, and Finland’s Ministry of Economic Affairs and Employment. Helsinki-based…

Telecommunications equipment supplier World Telecom Labs (WTL) and a mobile virtual network operator Edpnet, have announced that the first all-VoIP network in Belgium is now live, enabling businesses to benefit from high-quality and cost effective voice services. It is stated that Edpnet has become the first operator in Belgium to make the switch from traditional ISDN to a VoIP platform, thus gaining the ability to easily add more capacity, which will ensure the company’s future growth. For this move, Edpnet has deployed WTL’s VoIP switches for its VoIP links, ensuring high call quality and an always-on network, and optimizing bandwidth capacity. Joachim Slabbaert, COO at Edpnet, said, “WTL is a technologically innovative company whose team really understand what VoIP operators want and need.  We buy from them because they do what they say – improve our network and reduce our costs. This migration is a huge milestone for our company and has…

Yet another carrier has joined the ranks of the super-fast 5G service providers. Three UK has launched its 5G fixed wireless access (FWA) network, and is now offering high-speed 5G Broadband in central London. The country’s fourth biggest mobile network operator is offering “fibre-like speeds” and a “plug and play” hub to allow next-gen mobile network access throughout the home. In order to get Internet connectivity, the router connects directly to a 5G mobile phone signal, thus eliminating the need for users to pay a landline rental fee. Dave Dyson, CEO at Three UK, said, “Three’s 5G is going to revolutionize the home broadband experience. No more paying for landline rental, no more waiting for engineers, and even a same day delivery option. It really is the straightforward plug and play broadband that customers have been waiting for. We’ve taken a simple approach with one single truly unlimited data…

Uniphore Software Systems Pvt, a global conversational Artificial Intelligence (AI) technology startup based in Chennai, India and Palo Alto, California, has announced that it has raised USD 51 million in Series C funding led by March Capital Partners. The latest round was reinforced by Chiratae Ventures (formerly IDG Ventures), Sistema Asia, CXO Fund, ITP, Iron Pillar and Patni Family, amongst others. Uniphore’s new round is their largest funding so far, and marks “one of the most substantial funding rounds in the conversational AI sector.” This Indian startup promotes the use of the AI in call centers to bridge the gap between people and machines through voice, and aims to substantially innovate customer service, a market that is valued at USD 350 billion. According to the statement, the funds will be used to accelerate Uniphore’s go-to-market in North America, invest in research and development for the next wave of improvements…

Angola Cables and rest of Angolan telecoms industry to be privatised Angola’s official journal, the Diario da Republica has announced that under the Privatisation Programme, the Angolan government is to sell stakes in 195 companies. The telecommunication companies that will be included in the Privatisation Programme are Unitel (in which MSTelecom has a 20% stake), MS Telecom itself, Net One, Multitel, Angola Telecom, TV Cabo Angola, Angola Cables, Angolan postal company ENCTA, Angola Comunicacoes e Sistemas (ACS) and telephone directory company ELTA. Read more at: https://tinyurl.com/y5aw5r9y Google Accounts now let Android web users authenticate themselves with their fingerprint Google now allows Android phone users to sign into some of its services without a password. The users will verify their identity with a fingerprint only, which makes authentication more secure and easier. This feature is built by using open authentication standards FIDO2, FIDO CTAP and WebAuthn.   Read more at: https://tinyurl.com/yy272mwn Verizon…

According to the most recent report from Canalys Cloud Channels Analysis, the worldwide spending on cloud infrastructure services has increased by more than one third (37.6%) year-on-year, soaring to USD 26.3 billion in the second quarter of 2019. The ranking of the leading cloud service providers remains unchanged, with Amazon Web Services (AWS) dominating at 36.1 percent growth, with revenue of over USD 8.3 billion, and a total market share of 31.5 percent. Microsoft Azure comes second with its sales growing by 63.6 percent to just under USD 5 billion, increasing its marketing share to 18.1 percent. In third place is Google Cloud with a 9.5 percent market share, followed by Alibaba Cloud in the fourth position. In total, cloud infrastructure revenue grew by USD 7.2 billion compared to a year ago, and the current expansion marks “the biggest ever quarterly increase in terms of value, highlighting the continued robust…

The Federal Communications Commission (FCC) has announced the adoption of new rules banning malicious caller ID spoofing of text messages and foreign robocalls. The new regulations will allow the US federal government to carry out enforcement action against foreign businesses involved in deliberate spoofing, thus closing “a loophole in the law that prevented the agency from pursuing scammers sending spoofed text messages and international fraudsters making spoofed calls to Americans.” According to the announcement, this resolution is the further implementation of amendments to the Truth in Caller ID Act of 2009 that “prohibits anyone from causing a caller ID service to knowingly transmit misleading or inaccurate caller ID information (“spoofing”) with the intent to defraud, cause harm, or wrongly obtain anything of value.” These rules have been put in place to counteract scammers operating in overseas call centers who often pretend to be calling from reliable companies. They use…

Trinity Cyber, a Bowie, Maryland-based cybersecurity services and solutions startup, has announced the completion of a $23 million funding round led by Intel Capital and other top institutional investors. The company claims that it is taking an entirely new approach to cybersecurity and, with the help of its new technology known as Proactive Threat Interference, is able to “proactively intercept and control cyberattacks” before they even reach the target’s network, thus “reducing risk and increasing cost to adversaries.” Steve Ryan, CEO of Trinity Cyber, said, “This investment by Intel Capital and other strategic backers is significant. I co-founded Trinity Cyber to transform the way the world addresses the cyber problem. No one is doing what Trinity Cyber is doing. No one else can. We make the adversary fail, and we feel this strategic support validates the elegance of our solution.” “As cyberattacks become more sophisticated, technology to counter…

FIX Network, an innovative technology company from Vilnius, Lithuania, has developed a new two-factor authentication (2FA) SIM card and app for protecting mobile data and digital identities. The ultimate goal of the company is to provide comprehensive blockchain-based solutions for mobile devices, enabling subscribers to secure their digital assets and identities by safekeeping private keys on their SIM cards. However, due to the urgent and immediate requirement of securing phone numbers – which may be considered to be the most valuable digital identities – FIX Network will provide a free-to-use 2FA application, together with newly issued and truly subscriber-owned phone numbers that will serve as secure and global digital identities. These numbers will be fully controlled by the subscriber, preventing unauthorized porting or malicious hijacking of the phone number. This 2FA solution will also include the practical ability to recover access to digital identities through user-defined policies that include…