Stepping Hill Hospital partners CDW, a prestigious IT solutions provider, for a digital overhaul designed to boost staff functionality and enhance patient care. As part of an 18-month transformation, the collaboration introduces advanced solutions like a new Cisco wireless network, and real-time location services, among others.
Austrian mobile operator, Spusu, underscores its commitment to human-led customer service, asserting the decision as a response to positive customer feedback. Meanwhile, contrasting strategies are evident, as Vodafone pioneers AI-based customer service technology.
In a significant move to ensure the smooth transition of landline services to Voice over Internet Protocol (VoIP), the UK government has announced an expansion in the roster of telecommunications companies committed to safeguarding vulnerable customers. The initiative, led by the Department for Science, Innovation and Technology (DSIT), now includes Openreach, CityFibre, and several others, alongside initial participants like BT and Virgin Media O2.
In a significant move to enhance its channel partnership program, CallTower has announced key promotions within its team, aiming to enrich its cloud-based communications solutions. The company, a global leader in unified communications, contact center, and collaboration solutions, has made strategic changes to ensure sustained growth and excellence in its partnership efforts.
Singtel, a leading telecommunications company, has unveiled a groundbreaking suite of digital security solutions aimed at combating online fraud. This initiative leverages network Application Programming Interfaces (APIs) to authenticate digital identities efficiently, marking a significant step towards enhancing the security of online transactions.
The 5G Open Innovation Lab (5G OI Lab) has officially introduced eleven new startups from around the world to its Spring program, marking the beginning of its fifth year in operation. The 5G OI Lab has become a beacon of innovation and technological progress in the 5G and Edge technology space, supporting a total of 129 startups since its inception. These startups have collectively raised over $2.23 billion in venture capital, thanks to the support of industry giants like AT&T, Comcast, Microsoft, and Intel, among others.
In a significant advancement for enterprise voice security, Mutare Inc., has partnered with NICE to integrate its pioneering Voice Traffic Filter into the NICE CXexchange. This collaboration marks a pivotal moment for both companies, offering NICE users an enhanced level of customer experience (CX) through advanced AI capabilities.
Verizon’s laudable initiative, Verizon Innovative Learning, has achieved a milestone by bringing digital skills training to seven million students, aiming to address digital inclusion. Their ongoing efforts focus on underserved Title I schools, providing them with an integrated technology curriculum, advanced tech tools and free internet connectivity.
Japan’s largest telecom provider, NTT, might get a break from longstanding regulations that have created competitive boundaries since its partial privatization back in the 1980s. But will this veer the industry off the road to a fair market environment? The proposed changes face major resistance, with critics highlighting the impact on national interests and the security of Japan’s telecom infrastructure.
Unveiling the next generation of wireless systems, the ENLIGHT’EM project has skillfully pioneered advances in visible light communication (VLC) and power efficiency for light-emitting diodes (LEDs), particularly in tricky IoT scenarios. Brought to life by the passionate team at IMDEA Networks, this venture stands at the intersection of cutting-edge technology and sustainability, delivering innovative solutions and triumphantly winning the European EIT Jumpstarter competition.
