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Sinch announced that it is paving the way for the transformation of emergency communications with its Next Generation 911 technology. CPaaS

Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, today announced that it is paving the way for the transformation of emergency communications with its advanced Next Generation 911 (NG911) technology. By integrating a wide range of multimedia options — such as voice calls, real-time text (RTT), internet of things (IoT) data and video — Sinch enhances accessibility and ensures more reliable and comprehensive communication than voice-only 911 services. These NG911 innovations ensure first-responders receive mission-critical, real-time data, improving response times and public safety.

Sinch has partnered with Singtel to become the first provider to enable Rich Communication Services (RCS) for businesses in Singapore. CPaaS

Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, has partnered with Singtel, Asia’s leading communications technology group, to become the first provider to enable Rich Communication Services (RCS) for businesses in Singapore. Sinch and Singtel are now offering businesses an advanced platform to connect with customers through secure and branded messaging directly in their native mobile inboxes.

DIDWW, a leader in two-way VoIP and SMS, expanded its SIP trunking services to include local call termination in China and Hong Kong. CPaaS

DIDWW has expanded its SIP trunking services to include local call termination in China and Hong Kong, enhancing communication solutions for businesses in East Asia. This service offers reliable, scalable voice services with flexible SIP settings, high audio quality, and an intuitive online portal, supporting seamless local and international communications across over 50 countries.

DIDWW has unveiled its latest innovative service, the omnichannel Messaging Platform, designed to enhance global audience engagement. CPaaS

DIDWW’s new messaging platform enhances global audience engagement by enabling communication through SMS and social media channels. Key features include contact segmentation, message templates, automated link shorteners, and detailed performance insights. Businesses can test campaigns, manage opt-outs, and use fallback channels, ensuring effective communication and maximizing impact worldwide.

Sinch announced that its new Customer Connections hub will now be available in Europe across all digital channels. CPaaS

Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, today announced that its new Customer Connections hub, an online resource centre designed to support customer experience (CX) professionals and marketers, will now be available in Europe across all digital channels. The hub is designed to support European marketers at more than 150,000 businesses worldwide that partner with Sinch, helping them build lasting customer relationships by delivering exceptional experiences across every customer channel.