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Five9, Inc., a provider of the Intelligent CX platform and listed on NASDAQ as FIVN, announced today that Frost & Sullivan has recognized it as a Growth and Innovation leader in the Frost Radar™: European Cloud Contact Center Market, 2023. The Frost Radar™ report highlights key criteria, including the company’s long-standing presence in Europe, consistent growth, effective go-to-market strategies, robust customer support, commitment to local markets, and investments in transformative technologies such as AI integration.

Security

Vonage Unveils Protection Suite to Safeguard Businesses

By Aiste Kryzanovske July 24, 2023

Vonage, a leading global provider of cloud communications solutions for businesses’ digital transformation, has introduced the Vonage Protection Suite, a comprehensive lineup of counter-fraud products and solutions aimed at safeguarding against the ever-evolving threats of online fraud and cyberattacks. The suite empowers developers and businesses to create robust counter-fraud measures, offering a unique level of customer control in managing communications.

Telecom News

Amitié Subsea Cable’s Impact on Transatlantic Connectivity

By Aiste Kryzanovske July 24, 2023

Unprecedented in telecommunications, the Amitié subsea cable system, an alliance effort of Aqua Comms, Meta, Microsoft, and Vodafone, provides a major boost to international connectivity. This groundbreaking line, stretching an impressive 6,783 km, links Boston directly with Europe, heralding a new era for cross-continental communication. Equipped with unmatched versatility and a notable capacity of 400 Tbps, this project paves the way for a more connected digital future globally.

News Roundup

A quick roundup of the news in Telecoms | Week #29

By Aiste Kryzanovske July 21, 2023

Allot Ltd. is chosen by a major Asian telecom operator to provide Allot DNS Secure, offering cybersecurity threat protection and parental control features to over 50 million customers. Digital Locations unveils technology to connect smartphones worldwide to high-speed Internet from satellites, promising commercial success. Veeam integrates Veeam Backup for Microsoft 365 with Microsoft’s new 365 Backup. Verizon showcases a point-to-multipoint internet solution using mmWave spectrum, reducing costs and complexities. Bridewell’s research warns of environmental challenges amplifying cybersecurity risks for over 80% of U.S. critical infrastructure organizations.

5G

Navigating Nokia’s Revenue Shift Amid 5G Rollouts and Capex Trends

By Aiste Kryzanovske July 21, 2023

In a recently revealed Q2 report, Nokia showed flat sales at €5.7 billion year over year, suggesting reduced capital expenditure by operators. Interestingly, while a 5% sales growth in Nokia’s Mobile Networks unit occurred, a troubling 6% decline at the Network Infrastructure division offset this boost. With stark contrasts across regions, North American sales notably dropped by 42% as 5G deployments slowed, while energetic 5G deployments in India couldn’t adequately balance the losses. Mirroring these figures, Ericsson too reported a 9% year over year decrease in Q2 revenue. A gloomy yet realistic outlook from Nokia’s CEO Pekka Lundmark, coupled with analyst firm Dell’Oro’s forecast on the shrinking RAN predictions, suggests telecommunications could be in for a turbulent few years.

AI

Ultra Ethernet Consortium: Tuning Networks for AI Efficiency

By Aiste Kryzanovske July 21, 2023

The Linux Foundation-led Ultra Ethernet Consortium brings AMD, Arista, Broadcom, and others together to refine ethernet architecture, addressing the escalating network requirements of AI and high-performance computing. Pledging to enhance ethernet performance, the alliance will leverage ethernet’s adaptability, ensuring scalability and cost-effectiveness for diverse workloads. Aiming for a holistic tune-up rather than a complete overhaul, consortium endeavours will encompass detailed protocols, signaling mechanisms, and software solutions.

Telecom News

Alcatel-Lucent Enterprise Launches Rainbow™ Hub

By Aiste Kryzanovske July 20, 2023

Leading communications and networking provider, Alcatel-Lucent Enterprise (ALE), has introduced Rainbow™ Hub in the UK, an innovative cloud-based Unified Communications as a Service (UCaaS) solution. This cutting-edge offering combines the power of Unified Communications (UC) and Private Branch Exchange (PBX) solutions into a single, fully cloud-based service. By embracing Rainbow Hub, businesses can say goodbye to the hassle of physical PBX systems, freeing up resources that can be directed towards critical operations and value-added initiatives.

Telecom News

Broadcom-VMware Deal: Balancing Innovation, Competition, and Market Dominance

By Aiste Kryzanovske July 20, 2023

The Competition and Markets Authority, UK’s competition watchdog, leans towards approving Broadcom’s monumental $61 billion takeover of VMware, after an in-depth Phase 2 investigation. The pivotal concern was whether it would discourage innovation due to reduced competition in the server market. However, the analysis suggests that competition in UK’s server hardware component supply won’t be notably hindered by the deal. This takes Broadcom a step closer to becoming one of the world’s largest server virtualisation software suppliers.

Telecom News

Vodafone’s Fibre 2 Essentials: Affordable Connectivity Amidst Crisis

By Aiste Kryzanovske July 20, 2023

Vodafone UK announces more accessible and fixed-rate wireless options amid the routine living costs in the UK, further bolstering its reputation as a company committed to social tariffs. This latest offering serves as a beacon of hope for families under financial strain, with an impressive broadband speed, zero installation fees, and an escape clause without extra charges. However, critics caution that this may not be the most affordable deal available, despite being from a mainstream provider.

AI

Exploring IT Spending: The Unexpected Minimal Impact of AI

By Aiste Kryzanovske July 20, 2023

Global IT spending is projected to reach an impressive $4.7 trillion by 2023, a significant portion of this being credited to the 14.5% increase in software spending. Interestingly, Gartner highlights that generative AI, despite its transformative potential, doesn’t significantly impact current IT spending. Embraced slowly via upgrades to existing systems, generative AI isn’t seen as a disruptive, but as an added benefit. Moreover, the rise in software expenditure aligns with organizations aiming for operational efficiency, often through resources like ERP and CRM applications.