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Google Cloud’s Contact Center AI hits general availability Google Cloud has announced the general availability of Contact Centre AI, which will enable corporations to deploy virtual agents for basic customer interactions. The service is built using conversational AI engine Dialogflow, the development suite for creating conversational interfaces such as chat bots and interactive voice responses (IVR). Furthermore, Google Cloud has introduced Cloud Run, a service for managing Knative for serverless apps like Kubernetes, and has also launched the Network Intelligence Centre, an AI-driven network management service. Read more at: https://tinyurl.com/yhn43zb9 Moto Razr 2019 is official: A foldable smartphone with no display crease One of the most iconic and best-selling flip phones is reborn. Motorola has unveiled the Moto Razr folding-screen smartphone with a large OLED display that folds in half. The most interesting thing about the new phone is the hinge design: there is a large empty space around it, so…

The three largest telecommunications providers in Germany, Deutsche Telekom, Telefonica and Vodafone, have announced a partnership to build 6,000 new mobile sites in order to improve broadband coverage in the country. The companies are planning to work closely together and share the use of the network, aiming to provide the best possible mobile broadband coverage for customers in rural areas, as well as along road, rail and inland waterway transportation routes. This is a condition that the operators are required to fulfill as specified in the 5G spectrum auction held by German federal regulators earlier this year. Dirk Wossner, Telekom Deutschland’s Managing Director, said, “The planned collaboration is a milestone for network expansion in Germany. Our common goal is to eliminate coverage gaps in the mobile network as soon as possible. Sharing infrastructure is nothing new for us. Sharing it at this scale, however, is a major step in the right…

The latest report by the Global mobile Suppliers Association (GSA) indicates that the 50th commercial 5G network has now been launched, following the activation of 5G services in China. All the three state-backed telecom operators, China Unicom, China Mobile and China Telecom have launched next-gen networks and have already registered more than 9 million 5G subscribers. The GSA 5G Market Snapshot marks this deployment as the 50th commercial roll out of a 5G network. Joe Barrett, the President of the GSA, said, “I think that we have all been surprised by how quickly 5G has taken off, with deployments and commitments from across the globe gathering pace. This latest milestone, combined with commercial launches in the world’s largest mobile market, is set to lead to an explosion in 5G users and also have a knock-on impact on driving both use cases and innovation.” By the end of October 2019, the…

Ofcom announces another 5G spectrum auction for the UK in spring 2020 Britain’s telecommunications regulator Ofcom has confirmed that it plans to hold an auction for low and mid band 5G spectrum in the spring of 2020. In a statement, Ofcom said that the auction will include companies bidding for spectrum in two different frequency bands: 80 MHz in the 700 MHz band and 120 MHz in the 3.6-3.8 GHz band. However, the UK telecoms watchdog has not yet confirmed when it will auction the high band, mmWave spectrum that will allow mobile operators to offer the truly transformative speeds of 1Gbps and above. Read more at: https://tinyurl.com/y6tx6ecz Microsoft furthers $5 billion IoT plan with new Azure features Microsoft launches new functionalities to simplify the customer journey and deliver highly secured IoT products over its Azure platforms. The company said that the expansion of IoT devices is enabling enterprises to bring cloud intelligence to…

BT CEO: We want to be so much more than just another communications provider BT’s Chief Executive Officer Philip Jansen said the company is going to transform itself into a comprehensive provider of digital services, as it doubles down on convergence in the coming years. The UK telecom giant will continue to evolve its product offering to provide seamless connectivity across its fixed line, mobile and Wi-Fi networks. Furthermore, BT has launched the next generation of its converged products, Halo, that will offer unlimited data and calls on mobile and at home as well as inclusive support from BT’s new team of Home Tech Experts. Read more at: https://tinyurl.com/y575g9j8 MacOS Catalina: 5 best things about Apple’s new OS for your Mac Apple has launched MacOS Catalina, its new desktop operating system for Macintosh computers, with a host of new features and changes. With this Mac upgrade, Apple divides iTunes into…

The Wi-Fi Alliance, a non-profit organization that promotes and certifies Wi-Fi technology, has officially announced the launch of the Wi-Fi 6 certification program. Wi-Fi 6, also known as “AX Wi-Fi” or “802.11ax Wi-Fi”, is the next-generation standard in Wi-Fi technology and is an improvement on the current 802.11ac Wi-Fi standard. This initiative promises a range of new features and capabilities designed to create more efficient overall Wi-Fi network performance in challenging environments supporting multiple connected devices. Edgar Figueroa, President and Chief Executive Officer of the Wi-Fi Alliance, said, “Wi-Fi Certified 6 is ushering in a new era of Wi-Fi, building on Wi-Fi’s core characteristics to provide better performance in every environment for users, greater network capacity for service providers to improve coverage for their customers, and new opportunities for advanced applications. Wi-Fi Certified 6 will deliver improvements in connectivity, including in high density locations and IoT environments.” According to…

Yet another carrier has joined the ranks of the super-fast 5G service providers. Three UK has launched its 5G fixed wireless access (FWA) network, and is now offering high-speed 5G Broadband in central London. The country’s fourth biggest mobile network operator is offering “fibre-like speeds” and a “plug and play” hub to allow next-gen mobile network access throughout the home. In order to get Internet connectivity, the router connects directly to a 5G mobile phone signal, thus eliminating the need for users to pay a landline rental fee. Dave Dyson, CEO at Three UK, said, “Three’s 5G is going to revolutionize the home broadband experience. No more paying for landline rental, no more waiting for engineers, and even a same day delivery option. It really is the straightforward plug and play broadband that customers have been waiting for. We’ve taken a simple approach with one single truly unlimited data…

The global race for future technologies has accelerated even further, with the South Korean wireless carrier SK Telecom announcing that it is joining forces with network hardware providers Ericsson, Nokia and Samsung Electronics to carry out collaborative research and development projects to pave the way for 6G mobile network technologies. The partnership will also help to upgrade the already-advanced 5G technology, and expand  its adoption in other areas, including self-driving cars and in-built solutions. Park Jin-Hyo, Chief technology officer and Head of ICT R&D Center of SK Telecom, said, “Through strengthened cooperation with Ericsson, Nokia and Samsung Electronics, SK Telecom will be able to secure the world’s best 5G quality and lead the way towards 6G mobile network communications.” In accordance with the terms of the signed memorandums of understanding (MOUs), SK Telecom will work closely with each company to promote the advancement of 5G network technologies. They…

Global telecom operators AT&T, KPN, Orange and Swisscom have launched LTE-M roaming services across their respective IoT networks, thus enabling connected low power IoT devices to operate more efficiently on multiple networks in North America and Europe. This collaborative rollout of LTE-M networks is expected to accelerate the growth in the IoT market all over the world. In a statement, John Wojewoda, AVP of global connections management at AT&T, said, “More and more of our enterprise customers require global capabilities as they deploy IoT devices and applications. These LTE-M roaming agreements help meet that demand and make it easier for businesses around the world to benefit from the power of a globalized IoT.” Carolien Nijhuis, Director IoT at KPN, added, “The introduction of LTE-M creates many new possibilities for our partners, customers and prospects. Roaming with LTE-M has been one of the most requested features by our customers…

The Global mobile Suppliers Association (GSA) has launched the first database in the telecommunications industry to track worldwide 5G devices. This new 5G device tracking and reporting facility, which forms part of the GSA Analyser for Mobile Broadband Devices (GAMBoD) database, “represents an important milestone for the 5G ecosystem as it moves from service trials and prototype user equipment to commercially available services and devices”. In its first survey, 5G Device Ecosystem Report, dated March 2019, the GSA identified a total of 23 vendors that have confirmed the upcoming availability of 5G devices, with 33 different devices available, including regional variants. There were 7 publicized 5G device form factors, namely phones, hotspots, indoor CPE, outdoor CPE, modules, Snap-On dongles, adapters and USB terminals. On a per form factor basis, the report identified 12 phones (plus regional variants), 5 hotspots (plus regional variants), 8 CPE devices (indoor and outdoor),…