Five9, the renowned provider of the Intelligent CX Platform, has unveiled its plans to acquire Aceyus, a prominent player in advanced data integration and analytics. The announcement comes as Five9 continues to bolster its capabilities and expand its market presence in the realm of customer experience solutions. Aceyus is recognized for its comprehensive suite of pre-built integrations, which enable the aggregation of data from various sources.
In a groundbreaking move, Zoom Video Communications has unveiled its state-of-the-art London Engagement Hub, situated in the heart of Holborn, London. The new hub is poised to revolutionize the way we work, championing experiential working hubs supported by cutting-edge technology. This announcement marks a significant stride towards modernizing the workplace as we know it.
Cloud Group NV has emerged as a key player, reshaping the way businesses communicate and collaborate. Founded in 2014 by three visionary partners, Cloud Group has quickly risen to prominence in the Belgian market. I had the opportunity to interview Mike Mol, the Founder and Chief Sales Officer of Cloud Group NV and dive into the story behind Cloud Group, their unique value proposition, and their plans for the future.
Verizon and YouTube team up to offer NFL Sunday Ticket, Cisco and Qwilt enhance content delivery in Italy, Verizon and AT&T notify customers of new fees, Google rolls out safety feature for detecting Bluetooth trackers on Android devices, and worldwide smartphone market sees a 10% decline in Q2 2023.
BT’s innovative Etc unit is poised to launch trials repurposing outdated street cabinets into electric vehicle (EV) charging points. Aiming at a smooth transition during the UK’s fiber rollout, this pioneering step initially caters to BT Group and Openreach employees in Northern Ireland, with plans for public engagement. However, the venture’s ultimate impact rests heavily on successful pilot performance.
To shed light on the recent changes in the A2P messaging industry, we sat down with Aaron Alter, the CEO and Co-Founder of Telgorithm, a leading cloud communications enablement API platform. Telgorithm delivers automated and reliable A2P text messaging API solutions, assisting businesses in navigating the complexities of the ever-changing A2P messaging market while scaling their operations seamlessly.
Five9, Inc., a provider of the Intelligent CX platform and listed on NASDAQ as FIVN, announced today that Frost & Sullivan has recognized it as a Growth and Innovation leader in the Frost Radar™: European Cloud Contact Center Market, 2023. The Frost Radar™ report highlights key criteria, including the company’s long-standing presence in Europe, consistent growth, effective go-to-market strategies, robust customer support, commitment to local markets, and investments in transformative technologies such as AI integration.
Leading communications and networking provider, Alcatel-Lucent Enterprise (ALE), has introduced Rainbow™ Hub in the UK, an innovative cloud-based Unified Communications as a Service (UCaaS) solution. This cutting-edge offering combines the power of Unified Communications (UC) and Private Branch Exchange (PBX) solutions into a single, fully cloud-based service. By embracing Rainbow Hub, businesses can say goodbye to the hassle of physical PBX systems, freeing up resources that can be directed towards critical operations and value-added initiatives.
The Biden administration is set to launch a groundbreaking initiative today, introducing a new cybersecurity label for smart devices that aims to bolster security standards and protect consumers from potential threats. Federal Communications Commission (FCC) Chair Jessica Rosenworcel revealed the label, called the US Cyber Trust Mark, during a press briefing. The Cyber Trust Mark will signify that devices bearing it meet stringent security criteria based on the National Institute of Standards and Technology (NIST) report.
China Mobile showcased its decade of Network Function Virtualization (NFV) innovations at the recent MWC Shanghai, demonstrating how this swift, stealthy technology is redefining the telecommunications landscape. NFV, simplifying network operations by converting physical services into virtual ones, offers benefits like operational efficiency and cost reduction. However, the integration of NFV comes with its hurdles including disrupting long-established procedures and system stability. Nonetheless, the prospect of streamlining network operations and bolstering future technological advancements underscores the appeal of overcoming such obstacles.
