Five9, a cloud contact center provider, has unveiled new capabilities that assist companies in providing customers with a more engaging and unified experience across digital and voice channels, and between virtual and live agents. At the same time, this updated software maximizes the value of the data collected from the contact centers. Among the newly released features are rich media for digital and audio channels, multi-modal engagement options, language translation in real-time, improved developer tools for Five9 IVA Studio users, and integrated analytics to optimize interactions. These improvements provide businesses with the ability to plan and carry out client journeys that take the most direct and tailored route possible across multiple channels. By taking advantage of the Five9 digital experience powered by Five9 Digital IVA and Five9 Messenger, clients may send and receive digital content such as photographs, documents, videos and audio, as well as use buttons to…
Cisco’s cloud-based phone system, Webex Calling, has certified Pure IP, a global supplier of business voice communications, as a calling provider through Cloud Connect for Webex. Now, customers…
Sonetel is a global telephone service provider offering a rich and scalable Communications-Platform-as-a-Service (CPaaS) solution for entrepreneurs and small businesses with international ambitions. The company focuses on offering…
Orange to cut down energy use by deploying 5G Orange claims to be on a mission to alleviate strain on Europe’s energy networks. The corporation asserts that it…
Air Serbia, the national airline of the Republic of Serbia providing scheduled, seasonal and charter flights to over 70 destinations, has formed a strategic alliance with DIDWW, a…
Meta was fined €265 million by Irish regulators on Monday. This is the company’s latest penalty for violating rigorous European Union data privacy regulations. According to the…
The ViaSat-3 Americas satellite has completed its Final Integrated Satellite Test (FIST) and has now advanced to the Flight Final phase of integration, where it is undergoing final…
SK Telecom’s metaverse platform launched in 49 countries SK Telecom has expanded the reach of its “ifland” metaverse platform into 49 additional nations, thereby outstripping the reach of…
Vodafone and WWF have announced a new relationship that will advance the communications company’s net-zero goal for 2040, while enhancing the circular economy through the collecting and recycling…
According to the Federal Communications Commission, callers must receive the recipient’s permission before leaving “ringless voicemails.” The Federal Communications Commission (FCC) has unanimously concluded that these quiet voicemails…
