When you hear the word “automation”, what do you think of? Increasing effectiveness and efficiency in business processes, right? One of those processes is communication with clients. The move to automate many facets of business communications has been steadily gathering pace. This advancement offers a variety of benefits that are essential for a business to prosper. Everyone involved in the communication process, from the client to the carrier, benefits from automated VoIP. With the advancement of technology, an increasing number of businesses are opting to automate their business communications. What is VoIP automation? In basic terms, VoIP automation is the use of technology to automate the execution of repetitive processes and activities wherever possible and desired, in order to save costs, improve productivity and simplify customer contacts. Call automation systems automate everything from dialing numbers to sending out messages, allowing your employees to speak with more people in…
Salesforce launches a generative AI CRM technology The world’s first generative AI customer relationship management (CRM) platform, Einstein GPT, has been released by Salesforce. The system will provide…
With unparalleled speed, convenience and security, A2P SMS service empowers organizations to reach customers using personalized, targeted messages that drive results and foster brand loyalty. DIDWW, a global…
WhatsApp is scheduled to launch a new function called Silence Unknown Callers, which will allow users to filter out spam calls. The function, which can be turned on…
Global business communications provider Mitel has teamed up with the top Pan-Arab MSP Kalaam Telecom Group to offer managed services to businesses and governments in the Saudi, Bahrain,…
NTT DoCoMo partners with Ericsson and Keysight on 6G NTT DoCoMo has announced the expansion of its experimental 6G trials, for which it has teamed with Ericsson and…
The GSMA, a global association of mobile network operators, has unveiled a new project dubbed the GSMA Open Gateway with the goal of offering developers universal access to…
For the first time in over 60 years, Nokia, the Finnish manufacturer of telecom equipment, has unveiled its redesigned logo and brand identity. This shift underlines Nokia’s focus…
Identifying new customers and generating revenue through sales prospecting is an essential part of business growth. Yet, it can be a challenging task that involves identifying the right…
Do you ever find yourself in a situation where you know exactly what you want to say, but when the time comes to say it, you just can’t…
