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Dixa’s customer friendship platform secures $36 million in Series B funding

By Vilija Simkiene February 12, 2020

Copenhagen, Denmark-based Dixa has raised USD 36 million in Series B funding for its customer engagement solution, dubbed the “customer friendship” platform. This global customer service tech startup aims to create friendships between brands and their customers and will use this newly injected capital to accelerate the development of its product, expand innovations in data processing and enhance integration with third-party software. This Series B funding round was led by Notion Capital, with the support of existing investors Project A Ventures and SEED Capital. Jos White, General Partner at Notion Capital, stated, “Customer service is one of the largest software categories out there. And yet the market is still operating in transactional silos and not reflecting the world we live in. We think Dixa has what it takes to upend the industry with a platform that works across any channel and brings real-time intelligence to every conversation. We couldn’t…

Telecom News

A quick roundup of the news in Telecoms | Week #6

By Vilija Simkiene February 7, 2020

Apple unifies its app stores by extending the universal purchase option to Mac apps Apple has added the ability for its app developers to sell their cross-platform apps as one universal purchase, including apps that run on macOS. Consumers will just pay once for an app that works across devices such as iPhone, iPad, Apple TV and/or Mac. Developers can choose to create a new app for these platforms using a single app record in the App Store Connect or add platforms to their existing app record. In preparation for the changes, the App Store categories will be unified across the iOS App Store and Mac App Store, to make the apps more discoverable. Apple said that support for universal purchase will launch in March 2020. Read more at https://tinyurl.com/txqz6al Israeli B2B blockchain startup Clear banks $13m in series A funding Blockchain settlement startup Clear has raised USD 13 million in a Series A round.…

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A quick roundup of the news in Telecoms | Week #5

By Vilija Simkiene January 31, 2020

Ribbon launches Next Generation Intelligent Edge portfolio to accelerate enterprise migration to cloud services The US technology company Ribbon Communications has introduced its Next Generation Intelligent Edge portfolio that includes the new EdgeMarc 6000, the latest iteration of Ribbon’s modular platform for voice and data functions. The cloud solutions provider said that its products portfolio securely connects and enhances enterprise voice and data applications, including Microsoft Teams, while delivering service assurance, advanced analytics, security, policy and routing capabilities for cloud communications applications. Ribbon’s Next Generation Intelligent Edge portfolio delivers a comprehensive enterprise edge offering to service providers and enterprises. Read more at https://tinyurl.com/uz95gdj Early 5G smartphone market all about Samsung and Huawei According to the latest Strategy Analytics (SA) report, the demand for 5G smartphones turned out to be much higher than expected and reached 19 million units sold in 2019. Almost three-quarters of such deliveries were made by Huawei and…

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World Economic Forum and ISPs lay out new Internet security principles

By Vilija Simkiene January 29, 2020

The World Economic Forum Centre for Cybersecurity, in cooperation with leading Internet service providers (ISPs) and multilateral organizations around the world, have developed new Internet security principles to help protect up to one billion consumers in 180 countries. According to the World Economic Forum’s Global Risks Report 2019, the impact of indiscriminate malicious activity on the Internet can be significant and will carry an estimated global price tag of USD 6 trillion in 2021. The new cybersecurity principles have been endorsed by BT, Deutsche Telekom, Du Telecom, Global Cyber Alliance, Korea Telecom, Proximus, Saudi Telecom, Europol, Singtel, Telstra, Internet Society, and the ITU. It is stated that ISPs are a critical community that have the ability to protect consumers against cybersecurity threats and therefore have a significantly positive impact on their safety. Amy Jordan, Delivery Lead, Platform for Shaping the Future of Cybersecurity and Digital Trust, World Economic Forum, said, “Cybersecurity…

Telecom News

A quick roundup of the news in Telecoms | Week #4

By Vilija Simkiene January 24, 2020

British officials recommend role for China’s Huawei in 5G network UK officials have proposed allowing Chinese tech giant Huawei to play a limited role in the UK’s future 5G network, resisting calls from the US for a complete ban over fears of Chinese spying. Huawei will be kept out of the sensitive, data-heavy “core” parts of 5G infrastructure, but will be allowed to deploy its equipment in other parts of the network, according to sources speaking to Reuters. This recommendation comes ahead of a meeting of Britain’s National Security Council next week to decide how to deploy Huawei equipment. In addition, this proposal would satisfy Britain’s two largest telecoms operators, BT and Vodafone, which already use Huawei equipment and are against a total ban. Read more at: https://tinyurl.com/szmovzy CityFibre buys FibreNation from debt-laden TalkTalk for £200 million Britain’s TalkTalk Telecom Group has agreed to sell its FibreNation full-fibre network business…

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Cellnex Telecom expands to Portugal with the acquisition of OMTEL

By Vilija Simkiene January 8, 2020

Spanish wireless infrastructure giant Cellnex Telecom has acquired the Portuguese telecommunications tower and site operator OMTEL, owned by Altice Europe and Belmont Infra Holding. This agreement is worth around EUR 800 million, and the acquisition includes the projected deployment of 400 new mobile cell sites in the next four years, adding to the 3,000 sites that OMTEL currently operates in Portugal. Cellnex said that to facilitate the upcoming 5G roll-out in Portugal, the company has been rapidly expanding, and its build-to-suit (BTS) program could involve constructing a further 350 sites for third parties by 2027. The estimated investment for this BTS plan is expected to be EUR 140 million. The Spanish towerco anticipates that this acquisition will increase the company’s sales backlog by EUR 2.5 billion to EUR 38.5 billion. Tobias Martinez, CEO of Cellnex, said, “With OMTEL, we are not only integrating one of the leading independent…

Telecom News

A quick roundup of the news in Telecoms | Week #51

By Vilija Simkiene December 20, 2019

Google Cloud partners with Fortinet, McAfee, Palo Alto and other vendors to bolster its security Google has announced new strategic partnerships with security vendors Fortinet, McAfee and Palo Alto Networks. Together with Fortinet, Google Cloud will provide a new reference architecture to connect facilities to Google Cloud with secure SD-WAN solutions, which makes Fortinet’s FortiWeb Cloud WAF available as-a-service on the platform. MacAfee will integrate its MVISION container security software on Google Cloud. The jointly developed Palo Alto Networks and Google solutions will help secure customers’ multi-cloud environments and will enhance threat detection capabilities. Read more at: https://tinyurl.com/rx68bt5 UK plans to ban sales of locked mobile phones Ofcom, the UK’s telecoms regulator, has announced plans to ban the sale of locked mobile handsets to make it easier for consumers to switch networks. Virgin Mobile, O2, Sky, Three and some smaller carriers already offer unlocked phones, but the regulator wants other companies, including…

Telecom News

Telecoms.com annual survey highlights 5G, IoT and Cloud as priority investment areas

By Vilija Simkiene December 11, 2019

An independent news platform Telecoms.com has recently published its Annual Industry Survey 2019, with the main focus being on topics such as industry updates, 5G rollout, digital transformation, the Internet of Things (IoT), as well as the modernization of Operations Support Systems (OSS) and Business Support Systems (BSS). The survey, covering the industry landscape over the last 12 months and projecting into 2020, has revealed an optimistic forecast that is mainly supported by the launch of 5G commercial services, innovations and progress in other important areas of the industry. According to the report, the single biggest change in the industry landscape over the past year was the deployment of commercial 5G services in different parts of the world. Regardless of the fact that the best-selling service is high-speed Internet access (mobile and fixed), B2B services, including 5G serving other vertical industries, will undoubtedly play a much more significant role…

Telecom News

A quick roundup of the news in Telecoms | Week #48

By Vilija Simkiene November 29, 2019

Telefonica launches Tech and Infra units amid Latam spin-off Spain’s telecom giant Telefonica has announced a major organisational restructuring after a meeting of its board of directors. The company’s chairman and CEO Jose Maria Alvarez-Pallete has introduced a new bold strategy to spin off company assets and prepare for industry 4.0. With its 5-point plan, Telefonica aims to generate more than EUR 2 billion a year in additional revenues from 2022, by prioritising its four key markets of Spain, Brazil, the UK and Germany and carrying out an “operational spin-off” of its Latin American business. The company will also set up a subsidiary for its cloud, cybersecurity and IoT businesses called Telefonica Tech and another for its infrastructure assets, Telefonica Infra. Read more at: https://tinyurl.com/wjkobwc AT&T and Microsoft launch edge computing network Microsoft and AT&T have integrated 5G with Azure to launch their new Network Edge Compute (NEC) service for…

Telecom News

Sangoma Technologies acquires US-based VoIP Innovations

By Vilija Simkiene October 23, 2019

Ontario, Canada-based Sangoma Technologies, a provider of Unified Communications solutions, has announced the strategic acquisition of VoIP Innovations, LLC (VI), a privately-held technology company in Pittsburgh, PA that specializes in wholesale SIP trunking. This acquisition, Sangoma’s eighth in the last eight years, is expected to provide the combined company with several strategic advantages, including increased scale, a recurring revenue contribution that continues to grow, an entirely new product category in Communications Platform as a Service (CPaaS), robust EBITDA margins, and a new sales channel. Bill Wignall, President and CEO of Sangoma, said, “We continue to look for prudent ways to grow our product portfolio, customer base, distribution network, overall sales, recurring revenue and EBITDA. This acquisition is strategic to Sangoma for all of those reasons, and with about 90% of VI revenue being recurring, it should increase Sangoma’s proforma recurring / services revenue to approximately 45% of total sales.”…