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VCC Live
People & Interviews

Adam Zeibig of VCC Live: Seeking for a win-win scenario

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In the fast-paced and demanding world of telecommunications, where new technologies and challenges are always around the next corner, Adam Zeibig, Carrier Manager at VCC Live, is always seeking for a win-win scenario. Read the VoIP.Review exclusive interview with Adam, in which he discusses his experience, motivations, and challenges working in the telecommunications sector, as well as his outlook on the future of AI and IoT in telecoms. Tell us about VCC Live and about your role in the company.  VCC Live is a cloud-based contact center software providing company that is headquartered here in Budapest. But we also have legal entities in Germany and the United States. At the time I started here in the company, which was one and a half year ago, a little bit more than one and a half year ago, we had roughly 65 employees working for us, but during that time we…

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contact center
Telecom News

DIDWW and Daktela team up for extended contact center reach

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To keep up with rising customer expectations, contact center service providers strive to offer a broader range of services and expand their area of coverage. The Czech technology company Daktela, that specializes in providing complete solutions for contact centers and customer communications, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers all over the world. As part of this cooperation, Daktela will benefit from DIDWW’s extensive virtual phone number coverage, allowing its contact center business to grow and operate efficiently across multiple countries and territories. While maintaining one of the largest VoIP cloud infrastructures in Europe, Daktela continues to expand its market presence globally. For this purpose, the company will use the DIDWW API and online portal for immediate service provisioning. In addition, Daktela will also utilize DIDWW’s fully compliant global…

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INVADE
Telecom News

DIDWW and INVADE collaborate to support predictive dialing for market research

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DUBLIN, Sept. 22, 2021 – INVADE, a provider of an industry-leading predictive dialer solution for the market research industry, has teamed up with DIDWW, a global telecoms operator that offers premium quality VoIP communications and SIP trunking services. INVADE’s innovative dialer system will be supported by DIDWW, thereby enabling its customers to efficiently and cost-effectively conduct large-scale outbound phone surveys.  As a popular solution for outbound call centers, predictive dialer software increases the productivity of interviewers by raising the call connect rate while also boosting customer engagement. INVADE has extensive experience in working with market research software and, due to their product’s modular design, they are able to create the best-in-class predictive dialer that meets unique business needs.   DIDWW and INVADE’s partnership will ensure that global market research clients can benefit from secure, uninterrupted service, premium call quality and the ability to access local routes with guaranteed CLI. DIDWW…

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Ariane 5
Telecom News

Ariane 5 launches two telecom satellites

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On July 30, 2021, Ariane 5, a European heavy-lift space launch vehicle developed and operated by Arianespace for the European Space Agency, successfully launched its first flight in nearly a year. The aim of the mission is to deploy a pair of geostationary communications satellites for commercial operators in Brazil and France.   One of the satellites, called the Star One D2, will be operated by Embratel, a Brazilian telecommunications company. The Star One D2 will give Embratel the ability to expand its broadband coverage to new regions in Central and South America, supply Internet access to those in under-serviced areas, and increase X-band payload for government use in the Atlantic region.   The second satellite, named Eutelsat Quantum, which was developed as part of an ESA partnership with satellite operator Eutelsat and major manufacturer Airbus, has an active antenna, a first for the European commercial telecommunications industry. This revolutionary…

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DIDWW
Telecom News

DIDWW implements STIR/SHAKEN to fight caller ID spoofing

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Illegal robocalls have been a major source of consumer complaints at the FCC. Hence, as of June 30, 2021, the Federal Communications Commission (FCC) regulations require that all inbound and outbound voice service providers operating in the United States implement STIR/SHAKEN standards in the Internet Protocol (IP) portions of their network in order to combat the plague that robocalls and spoofed calls have become.   Therefore, in order to comply with these FCC requirements and to maintain customers’ trust, DIDWW, a global telecommunications operator and provider of premium quality VoIP services, has announced the successful implementation of Caller ID authentication through the STIR/SHAKEN set of standards.   The industry-standard caller ID authentication framework STIR/SHAKEN is a set of technical standards and protocols that allow the authentication and confirmation of caller ID information when calling over Internet Protocol (IP) networks.   Caller ID authentication technology allows people to trust the caller…

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PiPcall
Telecom News

PiPcall launches PiPoffice mobile-only business phone app

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PiPcall, a provider of hosted telephony services and solutions for businesses, has released the UK’s first mobile-only business phone system in an application optimized to be used on the personal mobile phones of employees.   The PiPoffice app allows users to work from anywhere, be that in an office, their home or even on the go. The telephone system frees the user from their work desk but keeps all the features of a traditional desk phone system. These features include call recording, conference calling, corporate voicemail, IVR, call groups, call tracking and call logging.   PiPoffice calls are made over mobile networks only. This technology separates business and personal activities on the device and ensures that call expenses are charged according to the organization’s service plan. When using the PiPoffice mobile app, the user does not incur any charges on its personal calling plan. In addition, PiPoffice states that its…

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Hollow core fiber
Telecom News

BT trials Lumenisity hollow core fiber

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BT, the UK’s largest telecoms and network provider, has launched hollow core fiber trials at the BT Labs in Adastral Park, Ipswich, in a joint venture with Lumenisity, the University of Southampton’s spin-off company and Mavenir, the Open Radio Access Network (O- RAN) mobile carrier.   The research is being carried out at BT’s research and engineering facilities, with the researchers using a 10-kilometer-long hollow-core fiber cable made by Lumenisity. This state-of-the-art network cable has a hollow, air-filled center that extends through the entirety of the cable. The hollow core fiber will be tested for a myriad of applications, such as the possible benefits to 5G networks and highly secure communications such as Quantum Key Distribution (QKD).   Reducing the latency of hollow fiber light could provide immense benefits, including high-frequency trading and reduced mobile network costs. This joint venture has revealed that the usage of hollow core fiber can…

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Virgin Media O2
Telecom News

Virgin Media O2 officially launches

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The new UK joint venture between Liberty Global and Telefónica officially became operational on 1 June, merging the two household names to form Virgin Media O2 (VMO2). This joint venture has committed to providing a unique choice to consumers and has also promised to boost the UK economy. While, at the moment, the company is not changing any of its current services, later this year it plans to offer seamless broadband, entertainment and mobile services all in one place. The Liberty Global-Telefónica merger is devoted to investing at least £10bn in the UK over the next five years. This investment will help businesses further contribute to the UK Government’s goals of connectivity, upgrading infrastructure all around the country, creating stiffer competition and providing a wider variety of choices for customers. The merger instantly makes the new business one of the largest in the UK, with 47 million…

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AI
Market Trends

Transforming telco businesses with AI

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Artificial intelligence is exerting its influence on almost every sector, including telecommunications. This technology has begun to add impressive new dimensions to many industries, accelerating the digital transformation. According to Tractica, annual investment in telecommunications AI software is expected to grow to more than $11.2 billion in 2025. The telecommunications industry is at the heart of technological growth and digital transformation. The industry is huge. 54 telecommunications companies are listed on the Forbes Global 2000 list. They account for more than $3.4 trillion in assets and almost $1.5 trillion in income in 2020. The potential of AI in the telecom industry is immense. By taking advantage of this technology, organizations can create supplementary revenue streams using business niches they had not even thought could be profitable. The demand for higher quality telecom services and a better customer experience grows. Therefore, service providers need to look for smarter, more powerful and…

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marketing strategy

Building a marketing strategy in the telecom sector

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For telecommunication service providers to succeed in this fast-growing industry, it is essential to develop a marketing strategy that enables organizations to build long-term relationships with their customers. The telecommunications industry, like many other industries, is constantly changing. These changes include technological advances, market innovations, adjustments in consumer behavior and more. Telecommunications companies that listen to the market and are not stuck in their old ways are the most successful enterprises.

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