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Five9, a cloud contact center provider, has unveiled new capabilities that assist companies in providing customers with a more engaging and unified experience across digital and voice channels, and between virtual and live agents. At the same time, this updated software maximizes the value of the data collected from the contact centers. Among the newly released features are rich media for digital and audio channels, multi-modal engagement options, language translation in real-time, improved developer tools for Five9 IVA Studio users, and integrated analytics to optimize interactions. These improvements provide businesses with the ability to plan and carry out client journeys that take the most direct and tailored route possible across multiple channels. By taking advantage of the Five9 digital experience powered by Five9 Digital IVA and Five9 Messenger, clients may send and receive digital content such as photographs, documents, videos and audio, as well as use buttons to…

Telecom News

Pure IP now a certified Webex Calling provider

By Aiste Kryzanovske December 6, 2022

Cisco’s cloud-based phone system, Webex Calling, has certified Pure IP, a global supplier of business voice communications, as a calling provider through Cloud Connect for Webex. Now, customers have the option to enable Cloud Connect for Webex Calling using Pure IP. Pure IP’s robust worldwide voice network will be used for calls, enabling PSTN replacement services for Webex clients. A variety of complimentary services, such as Managed SBCs and legacy device integration, will also be available to customers. The Webex Calling solution from Pure IP is offered as a fully managed phone solution with round-the-clock technical support and a range of online administration tools. The solution makes use of direct connections between Pure IP’s cloud-based voice network and Webex Calling. Pure IP offers a variety of deployments through the program, including basic calling situations, large-scale Dedicated Instance migrations, and challenging, high-volume Webex Contact Center deployments. Webex Calling…

VoIP Solutions

Ignite your business communications with flexible international calling services by Sonetel

By Aiste Kryzanovske December 5, 2022

Sonetel is a global telephone service provider offering a rich and scalable Communications-Platform-as-a-Service (CPaaS) solution for entrepreneurs and small businesses with international ambitions. The company focuses on offering premium quality business communications for free or at a minimal cost in order to help its customers become more accessible to their consumers. Sonetel enables businesses and entrepreneurs to migrate their telephony infrastructure to the cloud. The company provides an innovative platform that delivers communications services such as voice, messaging, SIP trunking, and voice conferencing, as well as other related services such as virtual numbers, call forwarding, and many more. The company’s all-in-one solution provides end users with access to all of these highly beneficial services through a single application or web portal. Sonetel’s main objective is to offer high-quality services at affordable prices and provide businesses with the ability to scale. The company’s VoIP service allows you to make…

Telecom News

The Final Integrated Satellite Test for the ViaSat-3 is complete

By Aiste Kryzanovske November 29, 2022

The ViaSat-3 Americas satellite has completed its Final Integrated Satellite Test (FIST) and has now advanced to the Flight Final phase of integration, where it is undergoing final build-up for its flight configuration, according to the satellite communications provider Viasat. The satellite had previously passed mechanical environmental testing and thermal vacuum testing, which replicated vacuum and extreme heat and cold temperatures in orbit, where the satellite is projected to operate for the next 15 years. FIST is intended to test all of the satellite’s payload and bus systems to ensure they perform correctly after the pressures of mechanical environmental testing, which simulates the spacecraft’s launch. Following the mechanical and thermal strains of the previous test phases, FIST confirmed that the satellite continued to function as intended. The Ka-band satellites of the ViaSat-3 class are anticipated to offer the finest bandwidth economics in the sector with significant flexibility…

Telecom News

The FCC declares that ringless voicemails are subject to robocalling regulations

By Aiste Kryzanovske November 23, 2022

According to the Federal Communications Commission, callers must receive the recipient’s permission before leaving “ringless voicemails.” The Federal Communications Commission (FCC) has unanimously concluded that these quiet voicemails are subject to the same Telephone Consumer Protection Act (TCPA) provisions that prohibit robocalls without authorization. Each year, the FCC receives numerous consumer complaints about ringless voicemail. As a result, the Commission has made it clear that robocalls, including ringless voicemail, are unlawful if they are made without the recipient’s prior affirmative consent. This decision took effect on the same day that it was made public, November 21, 2022. Any non-emergency call made to a wireless telephone number utilizing an automatic telephone dialing system or an artificial or prerecorded voice is now forbidden under the Telephone Consumer Protection Act, which safeguards customers against unwanted robocalls. This decision comes five years after All About the Message, LLC (AATM) petitioned the…

Telecom News

Ofcom has introduced new rules for CLI spoofing

By Aiste Kryzanovske November 17, 2022

The UK telecommunications regulator, Ofcom, has announced new regulations that will force phone companies to take action against fake phone number usage by detecting and, where possible, banning spoofed calls. This action tries to address an issue that has led to 40.8 million people becoming the subject of fraudulent calls and messages throughout the summer of 2022. Technical steps to combat nuisance calls have already been put in place by the vast majority of the large ISPs, phone companies and mobile network operators, although these measures are not always successful. Furthermore, there are still many operators that could do more, notably smaller providers and some VoIP carriers. According to the telecom watchdog, preventing such calls without substantial international cooperation and coordination is technically complex and frequently risks intercepting legitimate communications as well. According to Ofcom, around 700,000 UK residents have fallen victim to spoofed phone calls in…

Market Trends

AI in VoIP. What are the possibilities?

By Aiste Kryzanovske November 7, 2022

Artificial intelligence (AI) is currently one of the most talked-about and experimented-with technologies in practically every sector. Being amongst the most significant new technical advances, AI has major implications for Voice over Internet protocol (VoIP) and Unified Communications (UC). With its numerous capabilities, VoIP telephony is already transforming the communication capabilities of many businesses. However, when AI technology becomes an active participant, the efficiency and potential of this market will skyrocket. So, let us see how AI will revolutionize and influence VoIP, and how this technology will become an essential component in all corporate processes. How AI works in VoIP VoIP service providers are always adding new features to their VoIP services in order to attract consumers on both individual and business levels. With the inclusion of AI in communications, new market opportunities are anticipated to emerge. This is why AI has become an essential factor in several VoIP and…

Telecom News

Telinta enhances its TeliGlobe Brandable Mobile Softphone solution with “In-App” sign-up

By Aiste Kryzanovske November 3, 2022

Telinta, a global leader in cloud-based softswitch solutions for UCaaS and VoIP service providers, has announced a unique enhancement to its TeliGlobeTM Brandable Mobile VoIP solution. End users can download Telinta’s free Mobile Softphone application from both Google Play and Apple iTunes. Telinta customers now have the option to enable new end users to open an account and sign up for VoIP services directly from the brandable app. The new “in-app” sign-up capability joins TeliGlobe’s existing option for online sign-up using a browser, and is available to Telinta customers using TeliGlobe Brandable at no additional cost. The new capability also provides Telinta customers with the option to offer free calling as a promotional incentive, enabling prospective users to make a few test calls, for which the Telinta customer can securely predefine a spending limit, set allowable destinations, and more. TeliGlobe offers an extremely affordable way for ITSPs and…

Telecom News

Ribbon’s SBCs certified for Google Voice SIP Link

By Aiste Kryzanovske October 27, 2022

Ribbon Communications, a global provider of communications software, IP, and optical networking solutions to service providers, companies, and critical infrastructure sectors, has announced that its Session Border Controllers have been certified for Google’s new SIP Link. Customers can use Google SIP Link to link their existing carrier to Google via a network of certified Session Border Controllers (SBC). This adaptability enables the use of existing telecommunications infrastructure while maintaining continuous service with the user’s current carrier. The extensive enterprise SBC portfolio from Ribbon, which is installed in service provider networks all over the world, provides businesses with call encryption, secure telecom connectivity to help prevent fraud and unauthorized access, as well as protection for the larger enterprise data network from malicious users. These SBCs have undergone extensive testing to ensure that they offer strong SIP security and compatibility, including with traditional PBXs, contact centers, analog devices, SIP…

Telecom News

Australia approves merger between Viasat and Inmarsat

By Aiste Kryzanovske October 19, 2022

Inmarsat, a major supplier of international mobile satellite communications services, and Viasat, a worldwide communications company, have announced that the Australian Government’s Foreign Investment Review Board (FIRB) has stated that it has no concerns about the intended merger of the two companies. The proposed deal has already received numerous important regulatory approvals, most notably from the Committee on Foreign Investment in the United States and from the UK Government under the National Security and Investment Act. The most recent permission for the deal is the FIRB’s clearance of Viasat’s proposed acquisition of Inmarsat under the Foreign Acquisitions and Takeovers Act of 1975. Australia is a large market where the two businesses have substantial consumer and commercial ties. Inmarsat and Viasat announced that they will merge their two businesses to become a new global communications powerhouse in November 2021. The transaction is expected to be completed in the second…