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DIDs
Telecom News

DIDWW adds voice and SMS-enabled mobile DIDs in Thailand and Russia

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DIDWW, a leading global provider of virtual phone numbers to operators and businesses all over the world, has further expanded the coverage of its two-way SIP trunking services and voice & SMS-enabled mobile DIDs, which are now available in 17 countries. Thailand and Russia are the latest additions to this solution, which creates unique opportunities for DIDWW customers to implement and benefit from a wide range of business cases. The Ireland-based telecom operator stands out in the cloud communications industry for its unique feature of providing both SMS and voice functionalities on the same virtual phone number. Through the power of VoIP technology, mobile phone numbers no longer need to be allocated to a specific mobile device. In addition, while being utilized in the cloud, these numbers maintain two-way voice and SMS functionality, making them a huge asset for businesses looking for greater efficiency, flexibility, and scalability. All the above mentioned capabilities…

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UIFN
Telecom News

DIDWW offers businesses global UIFN services

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In order to accelerate business expansion internationally and enable local engagement for their customers, companies aim to provide consumers with more convenient ways to contact their business. DIDWW, a leading global provider of two-way voice and SMS communications, has announced the addition of Universal International Freephone Numbers (UIFNs) to help multinational companies expand their global presence, build brand awareness and improve the customer experience. UIFNs, also referred to as Universal Toll Free Numbers, are assigned to carriers by the International Telecommunication Union (ITU) and consist of a single toll-free phone number that is accessible from various countries. DIDWW has made this fully compliant and premium quality service available to any business looking for a simple toll free solution in 63 countries around the world. This solution will benefit companies with multiple office locations or branches by simplifying service management and establishing a real-time global presence with a single number.…

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Procescom
Telecom News

Procescom advances innovation in telecoms through cooperation with DIDWW

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Procescom, an industry-recognized provider of innovative and customized solutions for telecom technical platforms, has formed a strategic alliance with DIDWW, a global telecoms operator that offers premium quality VoIP communications and SIP trunking services. This cooperation will help Procescom to further advance its telecom solutions that are deployed in both public and private infrastructure. The addition of fully compliant DIDWW voice services will greatly contribute to the use of Procescom’s out-of-the-box connectivity that can be applied by mobile network operators, MNOs or MVNOs of any size. Strategic partnerships and an innovative outlook on business have assisted Procescom in positioning itself as a leading Mobile Virtual Network Enabler with its Procescom MVNE platform. Along with a white-labelled VoIP dialer for iOS and Android, Procescom has made it possible for mobile device industry giants to offer out-of-the-box connectivity to customers. In addition, Procescom’s extensive connectivity portfolio presents a great opportunity to…

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Microsoft Teams
Telecom News

DIDWW integrates with Microsoft Teams

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DIDWW has announced their integration with Microsoft Teams, enabling Microsoft Teams users to add DIDWW two-way SIP trunking services to their Teams platform through direct routing. Customers can now easily access DIDWW extensive global phone number coverage, while supporting their existing workflows on Microsoft Teams. In addition, with this new functionality, users can make and receive phone calls with premium audio quality and enjoy secure and reliable service backed by DIDWW.  SIP trunking provides users the ability to make local, long-distance and international calls over the Internet with virtually unlimited concurrent call capacity. This technology enables cost-effective calling, while at the same time providing flexibility and scalability when compared to traditional telephony. Having all of this powerful and scalable technology integrated with one of the most popular workplace collaboration platforms opens up a whole new world of possibilities.    Marius Martinkus, Technical Operations Manager at DIDWW, said, “The last…

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SIP
Telecom News

DIDWW now offers local SIP trunking coverage in 40 countries

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Telephony services and VoIP have become inseparable over the last decade. A major contributor to this has always been SIP trunking, due to this solution’s cost-effectiveness, flexibility and ability to scale without any geographical constraints. DIDWW, a leading global provider of premium quality two-way VoIP and SMS communications, continues to enhance its powerful SIP trunking service by adding local termination in Slovakia, Norway, Albania, Panama, and Argentina, thereby expanding coverage to 40 countries. This solution, an excellent replacement for traditional telephony, is delivered over a private, global IP network, offering virtually unlimited call capacity and flexible SIP trunk settings, allowing customers to make truly local calls.  DIDWW has developed its SIP trunking solution to assist companies of any size in expanding their local or international business communications. Being exceptionally secure and reliable, this service guarantees a high level of audio quality and even provides emergency calling in certain countries.…

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contact center
Telecom News

DIDWW and Daktela team up for extended contact center reach

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To keep up with rising customer expectations, contact center service providers strive to offer a broader range of services and expand their area of coverage. The Czech technology company Daktela, that specializes in providing complete solutions for contact centers and customer communications, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers all over the world. As part of this cooperation, Daktela will benefit from DIDWW’s extensive virtual phone number coverage, allowing its contact center business to grow and operate efficiently across multiple countries and territories. While maintaining one of the largest VoIP cloud infrastructures in Europe, Daktela continues to expand its market presence globally. For this purpose, the company will use the DIDWW API and online portal for immediate service provisioning. In addition, Daktela will also utilize DIDWW’s fully compliant global…

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INVADE
Telecom News

DIDWW and INVADE collaborate to support predictive dialing for market research

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DUBLIN, Sept. 22, 2021 – INVADE, a provider of an industry-leading predictive dialer solution for the market research industry, has teamed up with DIDWW, a global telecoms operator that offers premium quality VoIP communications and SIP trunking services. INVADE’s innovative dialer system will be supported by DIDWW, thereby enabling its customers to efficiently and cost-effectively conduct large-scale outbound phone surveys.  As a popular solution for outbound call centers, predictive dialer software increases the productivity of interviewers by raising the call connect rate while also boosting customer engagement. INVADE has extensive experience in working with market research software and, due to their product’s modular design, they are able to create the best-in-class predictive dialer that meets unique business needs.   DIDWW and INVADE’s partnership will ensure that global market research clients can benefit from secure, uninterrupted service, premium call quality and the ability to access local routes with guaranteed CLI. DIDWW…

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emergency
Telecom News

DIDWW expands its emergency services to Thailand, Panama, and Italy

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DIDWW, a leading global provider of two-way voice and SMS communications, has announced the expansion of its emergency services support to additional countries – Thailand, Panama and Italy. Meeting the highest requirements for regulatory compliance, the company ensures reliable connectivity to Public Safety Answering Points (PSAPs) using local dialing in these regions. The ability to contact emergency services is vital. DIDWW private, geo-redundant, global network infrastructure is designed to deliver every single call, providing access to emergency services at the most crucial moments. This mission-critical reliability is underpinned by the highest regulatory compliance requirements adhered to by DIDWW, thereby ensuring premium call quality to the relevant PSAPs. Tadas Urbietis, Carrier Relations Manager at DIDWW, added, “We are really pleased to expand our emergency services to Thailand, Panama and Italy, thereby strengthening our offerings to customers in these regions. We are happy to offer peace of mind for our…

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DIDWW
Telecom News

DIDWW implements STIR/SHAKEN to fight caller ID spoofing

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Illegal robocalls have been a major source of consumer complaints at the FCC. Hence, as of June 30, 2021, the Federal Communications Commission (FCC) regulations require that all inbound and outbound voice service providers operating in the United States implement STIR/SHAKEN standards in the Internet Protocol (IP) portions of their network in order to combat the plague that robocalls and spoofed calls have become.   Therefore, in order to comply with these FCC requirements and to maintain customers’ trust, DIDWW, a global telecommunications operator and provider of premium quality VoIP services, has announced the successful implementation of Caller ID authentication through the STIR/SHAKEN set of standards.   The industry-standard caller ID authentication framework STIR/SHAKEN is a set of technical standards and protocols that allow the authentication and confirmation of caller ID information when calling over Internet Protocol (IP) networks.   Caller ID authentication technology allows people to trust the caller…

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Hemmersbach
Telecom News

DIDWW enables Hemmersbach to seamlessly transition to VoIP globally

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Innovative communication solutions are a great way to streamline business processes, increase productivity and ensure a smooth and scalable expansion. German-based Hemmersbach, a renowned service provider of IT infrastructure – DaaS (Device as a Service) and GFS (Global Field Service) – has teamed up with DIDWW, a leading provider of premium quality cloud communication services, to establish a strong local presence across the world with DID numbers and SIP trunks.   This initiative will see the DIDWW private global voice and SMS network enabling seamless communication for Hemmersbach, which currently serves customers in more than 190 countries and operates through 50 subsidiaries worldwide.   To successfully manage such a large volume of internal and external communications, Hemmersbach will leverage the robust and geo-redundant VoIP network at DIDWW. The company’s extensive international coverage of virtual phone numbers and its powerful local dialing solution will ensure a fully-compliant and reliable service, as…

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