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The VoIP industry is growing rapidly in both the consumer and business sectors. According to a report published by IBISWorld, the industry’s revenue is expected to grow 10 percent annually reaching $20 billion. Much of this growth is due to the fact that VoIP services allow businesses to reduce their costs significantly. With its quick technology developments, VoIP is considered much more valuable today than in the past, and trends are indicating its new role in the business technology field. All of the following VoIP trends are either contributing to its evolution or helping to identify areas that can be improved. Integration with other Software Systems and Apps VoIP phones will not only become integrated with enterprise software systems such as CRM and ERP, but will also work with cloud-based software programs through Application Programming Interfaces (APIs), allowing employees to perform multiple tasks simultaneously. This integration will surely help businesses…

After realizing the advantages that Voice over Internet Protocol (VoIP) can bring through, especially associated with budgets, an ever-increasing number of organizations and companies are shifting to Internet telephony services. With VoIP technology advancing at full speed, the industry is expected to grow even more this year. In view of that, providers and consumers should wisely take into consideration the following 5 VoIP trends that will define the industry in 2017. 1) 5G is around the corner Even though the imminent move from 4G to 5G technology is unlikely to occur before 2020, providers will surely start talking and making noise about it in 2017. The incorporation of 5G will bring far more benefits than just an upgrade to faster speeds. It will completely revolutionize how carriers deliver communications. Although this may not affect the speed and safety of VoIP in the office, it will bring many benefits for people…

CRM

VoIP: A New Role in the Business World

5 VoIP Trends to Keep an Eye On in 2017