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In the whirlwind of business, empathy emerges as a potent force, fostering genuine connections amidst virtual handshakes and rapid emails. Understanding the neuroscience behind empathy unveils its profound impact on interpersonal dynamics. Mastering its cognitive, emotional, and compassionate dimensions empowers professionals to navigate complex relationships with grace and authenticity.

VMO2 faced a substantial loss of £3.3 billion in 2023, worsened by a £3.1 billion goodwill impairment rooted in increased capital costs. While their debt soured under challenging economic conditions, they still managed to attract 64,000 new broadband and 47,000 mobile customers. Nevertheless, revenues witnessed a slight tumble as consumer fixed income dipped and the B2B sector lagged.

MATRIXX Software, Celfocus, and Qeema have launched Jawwy 2.0 to improve customer experience and reduce costs. NTT Ltd. plans to open its first data center campus in the Paris region as part of a $10 billion global expansion. Crexendo and TELCLOUD launched a POTS Replacement platform to offer cost-effective, reliable alternatives for critical services. Hero Digital revamped Calix.com, enhancing user experience and performance. Consumer advocacy groups urge the FCC for stricter regulations to protect against SIM swap and port-out scams.

The Independent Networks Co-operative Association (INCA) champions a new initiative for alternative network providers, aiming to streamline infrastructure sharing, and promote cost-effective fibre rollout. This solution addresses challenges faced where Openreach’s Physical Infrastructure Access option is unavailable, minimizing local disruption from additional duct installations.

Altice Group strategically eyes shedding its 50.1% sharing in XpFibre, triggering a ripple of interest from major players like KKR & Co., Macquarie Group, and others. While KKR & Co, Macquarie Group, and CDPQ are all reported to be keen on acquiring the stake, no financial bids have surfaced to date. Meanwhile, Altice Group’s decision to divest isn’t surprising, given its $60 billion debt, and recent considerations to sell other assets.