8×8 has launched AI-enhanced features for its cloud contact center and unified communications platform. These new capabilities focus on improving customer satisfaction by enhancing self-service and enabling agents to handle complex queries effectively. However, delays in feature rollouts could harm 8×8’s competitive position and market reputation.
Micro Plus Software Ltd, known as Tollring, has formed a strategic equity alliance with Amity Solutions to enhance voice analytics and recording through Generative AI-powered applications. This collaboration will expand Tollring’s global reach and product offerings, leveraging Amity’s AI Lab resources to provide cutting-edge AI capabilities and comprehensive communication solutions.
DIDWW has launched outbound SIP trunking in China, providing local call termination services in 50 countries. This expansion boosts DIDWW’s global voice service reach, offering high-quality local routes. Businesses can enjoy seamless, efficient, and reliable two-way voice services. To activate SIP trunking, contact DIDWW sales for more details.
The UK Competition and Markets Authority has extended the deadline for its £15 billion Vodafone-Three merger investigation to 7 December. This delay highlights the broad scope and technical complexity of the inquiry. Vodafone-Three merger promises significant benefits, such as enhanced competition and transformation of the UK’s digital infrastructure.
The FCC’s new Mobile Speed Test app is revolutionizing the accuracy of the National Broadband Map. This advanced app replaces the old FCC Speed Test app and introduces hands-free testing while driving, enhancing user convenience. Accurate broadband data is essential for programs like BEAD, making this app a game-changer.
Reinvent Telecom has launched MyCloud UCaaS, a robust unified communications platform aimed at boosting revenue for its reseller partners. President Bill Bryant emphasizes its focus on empowering partners with reliable, feature-rich solutions. MyCloud UCaaS offers cloud-based services like voice-to-text voicemail, call management, and integration with Microsoft Teams, revolutionizing VoIP communications.
Cornwall-based broadband provider Wildanet has collaborated with Nokia to accelerate the installation of a gigabit-enabled full fibre network across Cornwall and the Isles of Scilly. This strategic partnership aims to enhance digital connectivity in these underserved areas.
Vodafone launches LTE-M, an LPWAN technology for IoT devices with low data and power needs. Converge ICT partners with Ribbon to triple its fiber network capacity. Nokia partners with BxA to enhance its Network as Code platform for healthcare applications. Hayo launches a global IoT platform for MNOs and enterprises, enhancing efficiency and connectivity with cloud-native technology and AI.
NLX, an AI platform specializing in advanced conversational experiences, has acquired Radish Systems and its patented ChoiceView technology. This acquisition integrates visual elements into voice transactions, enhancing user experience and customer service efficiency. NLX’s commitment to multimodal capabilities paves the way for more immersive, trust-building interactions in customer journeys.
MasOrange, Spain’s leading mobile operator, is set to reduce Chinese equipment in its 5G network to mitigate geopolitical risks. From 2024, Huawei’s share will drop as Ericsson’s increases, targeting a full elimination by 2029. This transition ensures a robust 5G expansion, bolstering coverage across 100% of municipalities over 10,000 residents.
