BT and ServiceNow join forces to launch a contact-centre-as-a-service (CCaaS) offering, streamlining digitalization for businesses and public sector clients. This cloud-based solution promotes flexibility, cost-efficiency, and innovative services for a seamless user experience.
The leading fixed-line operator and virtual number provider can remove the complexity from ordering, provisioning and managing its wholesale and enterprise number portfolio using Telesmart.io’s integrated inventory management portal. Telesmart.io, an expert in digital transformation across global number and messaging services, has been selected by HGC Global Communications Limited (HGC), a fully-fledged ICT service provider and network operator with extensive global coverage, for its virtual numbers inventory management solution in its quest towards automation and improved customer satisfaction. Using Telesmart.io’s cloud-based platform, HGC gains end-end automation of numbering orders, provisioning, routing and porting. As an API-driven platform, HGC can fully integrate Telesmart.io capabilities into its existing systems and begin serving customers through it instantly. HGC is able to seamlessly integrate a range of modules and features for specific customer needs while also directly benefiting from the growing opportunity in the virtual number business. “HGC needs agility, and we provide that, to turn order requests into live traffic in under 10 seconds. We’re streamlining the end-to-end service experience, meaning HGC can continue serving their global customers with…
EU regulators approve Microsoft’s Activision Blizzard acquisition, amid concerns raised by UK’s CMA and US’s FTC. Microsoft commits to a ten-year agreement addressing competition issues in cloud gaming distribution, yet the future remains uncertain as global regulators’ decisions vary.
Sangoma Technologies Corporation partners with Telarus, enabling access to Sangoma’s cloud-based solutions for Telarus’s extensive partner network. This collaboration offers businesses modern communication systems and an affordable end-to-end solution.
Claro Colombia collaborates with Casa Systems for a cloud-native network, utilizing Axyom Virtual CCAP and Remote PHY solutions to enhance broadband capacity and offer converged services, while maintaining cost efficiency and seamless operations.
Sinch, a cloud communications provider, has announced a partnership with Synoptek, a business and digital transformation advisory company, to offer professional and managed services for Microsoft Teams Phone System. The services will be integrated with Operator Connect or Direct Routing. The alliance was formed in response to the rising demand from business clients for expert services to supplement their personnel for managing the deployment, installation, and maintenance of the Microsoft Teams Phone System as well as connecting to the Public Switched Telephone Network (PSTN). Sinch is a Microsoft Operator Connect partner that assists organizations in integrating voice services into Teams via Operator Connect, allowing them to make calls to anyone, anywhere, over the PSTN. Professional and managed services help businesses complete this digital transition more quickly and efficiently. Sinch offers a carrier-grade voice network and is the largest Tier 1 network in the United States, providing reliable service to companies…
AT&T has been named the most commonly impersonated brand in phishing attacks, according to a global report published by Cloudflare. The report identifies the top 50 brands most commonly impersonated by phishing URLs, based on data gathered by Cloudflare’s machine learning and data analysis tools. The telecommunications powerhouse came in first, followed by PayPal and Microsoft. Cloudflare, which aims to build a better internet by delivering security, performance, and reliability services, discovered that the most frequently impersonated businesses were banking, technology, and telecommunications. Phishing is the fastest-growing online crime, endangering both consumers and companies. By impersonating trusted sites, attackers attempt to obtain sensitive information such as usernames, passwords, credit card numbers, bank and cryptocurrency account details, or other sensitive data. They use an email, text message, or mistyped website link that appears to be from a well-known brand to dupe their victims. Cloudflare, which protects roughly 20%…
Global business communications provider Mitel has teamed up with the top Pan-Arab MSP Kalaam Telecom Group to offer managed services to businesses and governments in the Saudi, Bahrain, and Kuwait areas. Under the arrangement, Kalaam will be able to leverage Mitel’s UCC and Contact Center technology to offer highly secure services on-premise, through a private or public cloud. Under this partnership, consumers and resellers will have more flexibility and options between cloud-based monthly subscription services and on-premises solutions. Clients that choose monthly subscription services will have access to a simple pay-as-you-go strategy and a comprehensive technological stack without having to make significant upfront investments. The demand for cloud communications has increased significantly as a result of the pandemic, according to Feras Zeidan, Country Sales Director for META at Mitel. As a result, businesses can now benefit from their top-notch UCC and contact center solutions in a way that…
Cloud Group is a Belgian Cloud telecom operator that provides IT solutions and innovative communications platforms for businesses. Founded in 2014 by three business partners, the company has experienced significant growth in recent years and currently serves a large customer base of over 20,000 active users. The company’s primary focus is on enhancing the quality of communication services and expanding the reach of its enterprise customers. Cloud Group enables businesses to efficiently migrate from traditional PSTN to modern IP-based telephony in multiple markets. This technology shift allows for improved communications between branches, departments and remote workers within a company. Belgian base Cloud Group operates in over 30 countries, providing unified communications solutions across multiple geographies. The company’s customer base includes well-known enterprises such as Mediafin (Belgians biggest quality newspaper De Tijd and L’Echo), Ackermans & van Haaren and Leasinvest. The company offers three major products and services,…
Sonetel is a global telephone service provider offering a rich and scalable Communications-Platform-as-a-Service (CPaaS) solution for entrepreneurs and small businesses with international ambitions. The company focuses on offering premium quality business communications for free or at a minimal cost in order to help its customers become more accessible to their consumers. Sonetel enables businesses and entrepreneurs to migrate their telephony infrastructure to the cloud. The company provides an innovative platform that delivers communications services such as voice, messaging, SIP trunking, and voice conferencing, as well as other related services such as virtual numbers, call forwarding, and many more. The company’s all-in-one solution provides end users with access to all of these highly beneficial services through a single application or web portal. Sonetel’s main objective is to offer high-quality services at affordable prices and provide businesses with the ability to scale. The company’s VoIP service allows you to make…
