Evidence reveals rising customer dissatisfaction with automated systems in UK businesses, according to a study by Cavell. Chatbots and similar technologies appear to fail in meeting customer service expectations, with 44% of respondents noting a quality slip in service over the past three years. Many UK adults still prefer human assistance in resolving issues, revealing a persistent demand for more personalised, efficient support mechanisms.
In a pivotal tech development, Delta Airlines aligns with T-Mobile, dedicating their efforts towards promoting 5G technology advancement. The vast integration will transform over 60,000 workflows, enhancing operations from check-in to lift-off. To support this evolution, Delta plans to implement a T-Mobile 5G hybrid network at its Atlanta headquarters. As part of its ongoing telecom development, T-Mobile recently concluded a $290 million 5G network expansion in Louisiana.
Embracing certain compliance measures with the U.S. ‘Clean Network’ program, Nokia seemingly reduced its orders with supplier Foxconn Industrial Internet, marking another move away from China-based telecoms equipment. Though these adjustments primarily impact specific equipment types, both entities express an unusual blend of caution and resilience.
LogRhythm, the company helping security teams stop breaches by turning disconnected data and signals into trustworthy insights, is holding its revamped cybersecurity summit, RhythmWorld Europe, to elevate cybersecurity collaboration. RhythmWorld Europe will bring together industry experts and professionals to share key knowledge to overcome the most pertinent modern threats. The summit returns for a second year following its successful European launch in 2023 and will take place on 30th April 2024 at CodeNode, London.
The smartphone industry is gearing up for a seismic shift as generative Artificial Intelligence (GenAI) capabilities become mainstream. According to the latest forecast from Counterpoint Research, the global shipment of GenAI-capable smartphones is expected to grow at an impressive compound annual growth rate (CAGR) of 65% between 2024 and 2027.
The UK Government’s newly established Critical Imports Council aims to lessen the disturbance of essential goods flow from unpredictable global supply chain disruptions. Business and Trade Minister, Alan Mak, highlights strengthening critical goods supply against real-world crises through collaborative efforts with industry experts. With representation from diverse sectors including telecommunications, the council will focus on assessing risks and creating robust mitigation strategies.
Bridging the digital divide in vast and harsh terrains like the Scottish Highlands, VMO2 embarks on a novel approach, utilizing a constellation of Low Earth Orbit satellites from Starlink for critical backhaul services. Bypassing conventional, costly terrestrial infrastructure, VMO2’s tests have proven the potency of satellite technology in improving coverage across the UK.
Vodafone Idea, a struggling telecom operator in India, is set to embark on a significant equity fundraising effort to secure more than $2 billion. This move comes as the company faces mounting bills and aims to finance the rollout of its 5G network.
In a significant step toward enhancing the capabilities of the Large Hadron Collider (LHC), Nokia has successfully concluded an optical transmission trial in collaboration with SURF, a key player in Dutch education and research IT infrastructure. The trial achieved a breakthrough single carrier 800Gb/s optical transmission over SURF’s extensive cross-border network, which forms part of the vital research and education connectivity in Europe.
VoIP adoption offers transformative benefits, yet challenges loom. Selecting a reliable provider is paramount, demanding thorough research on reputation, features, and support. Compatibility, call quality, scalability, and network readiness necessitate meticulous planning. Security, emergency services, cost management, compliance, number portability, and employee readiness further demand attention. Successful migration hinges on strategic planning and informed decision-making.
