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Merchants partners with Avaya on customer experience platform

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Avaya, a worldwide technology firm that specializes in cloud communications and workstream collaboration solutions, has teamed up with Merchants, a customer management partner focusing on the business process outsourcing market. Together, the two companies will launch Total Experience, a cloud-based, multi-channel customer experience platform that will better empower local businesses to fulfill the ever-changing demands of their consumers.   The Merchants’ and Avaya’s partnership will help companies to provide the Total Experience platform to their consumers through a subscription-based, all-inclusive, easy-to-manage solution. This will allow the two companies to launch new services more quickly and with a lower total cost of ownership and a higher return on investment.   Merchants will host a variety of Avaya OneCloud portfolio products and make them available to companies via a cloud-based subscription model, allowing enterprises to acquire the capacity and services they demand on an as-needed basis without incurring large upfront expenses.  …

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VoIP questions

Expert answers to the most common VoIP questions

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A growing number of businesses are taking advantage of VoIP technology as a method of improving their telecommunications network. As a consequence of the rapid growth of VoIP technology and the resulting queries, we have compiled a list of the most frequently asked VoIP questions. So, without further ado, let us address them. What is VoIP? To make calls, Voice over Internet Protocol (VoIP) technology uses a broadband Internet connection rather than a traditional telephone line. With VoIP systems, you can use an app to make calls directly from your computer, IP phone or smartphone. This service can be delivered via a cloud system or an on-premises solution. Who was the inventor of VoIP? Many individuals think that the Israeli businessman Alon Cohen invented VoIP technology in 1995 and released it to the public the following year. However, according to sources, an African-American woman named Dr. Marian R. Croak is…

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Week #13
News Roundup

A quick roundup of the news in Telecoms | Week #13

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BT putting its digital voice service rollout on halt Last year, BT began rolling out Digital Voice, which  is a VoIP solution that works over the company’s broadband network rather than the old analogue network, as the name implies. This service is an essential improvement, as BT points out, to replace analogue technology, which is rapidly becoming outmoded. The operator is, however, delaying the Digital Voice switchover for consumers who do not wish to switch right away. BT did not specify how long the halt will occur, nonetheless, it is confident that the switchover will take place soon. Read more at: https://tinyurl.com/mt23py8u DigitalBridge enters into mobile infrastructure deal with Telenet Telenet has agreed to sell all of its mobile telecommunications towers in Belgium to DigitalBridge, a US-based real estate investment trust and a subsidiary of the DigitalBridge Group. The investment firm has agreed to pay $820 million for Telenet’s 3,322…

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platform
Telecom News

VoIP operator DIDWW enhances the look of its SIP trunking platform

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Designing the right systems and easy-to-use tools is the key element for creating a seamless customer experience. In light of this, DIDWW, a leading provider of premium quality VoIP communications and two-way SIP trunking services, has recently launched its redesigned and improved self-service user portal.   This major update to the DIDWW User Panel is set to maximize a positive customer experience by featuring a new dashboard, an upgraded porting tool, enhanced SMS trunk administration, and more. The improvements to the SMS service will simplify management activities and allow DIDWW customers to better leverage the features of the platform, including voice and SMS functionality on the same phone number, which is unique to DIDWW in the cloud communications industry.    One of the key elements of the telecom operator’s latest release is an upgraded porting tool. This advancement allows global carriers and enterprises to easily manage the entire porting process…

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Kaspersky
Telecom News

FCC flags Russia’s Kaspersky as a security threat

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The Federal Communications Commission (FCC) has named Kaspersky Lab, a Moscow-based cybersecurity business and developer of popular antivirus software, as one of the organizations posing an unacceptable danger to US national security.   Kaspersky is the first Russian company to be added to the list, which is currently dominated by Chinese telecoms companies. The FCC has now released its most recent list of untrustworthy vendors, which includes, for the first time, a non-Chinese company: Kaspersky. Kaspersky joins Huawei Technologies, ZTE Corporation, Hytera, Hangzhou Hikvision Digital Technology Company, Dahua Technology Company, China Telecom (Americas) and China Mobile International USA on the list.   Once a company has been included on the list, it is illegal for that organization to use federal subsidies, which are distributed through the FCC’s $8 billion yearly Universal Service Fund, or to buy any of its products or services. Domestic consumers, with the exception of government employees,…

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Dstny
Telecom News

Dstny to accelerate business growth with Qunifi acquisition

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Dstny, a European supplier of cloud-based business communications solutions, has acquired Qunifi, a Microsoft Teams integration expert headquartered in the United Kingdom. For UCaaS providers, Qunifi’s Call2Teams product is the leading company in Teams integration. Qunifi’s service is used by end users in over 100 countries and organizations, with over 2 million Teams users relying on the service on a daily basis.   Call2Teams is a cloud-based, SaaS middleware solution that connects any phone system, PBX or SIP trunk provider to Microsoft Teams. Importantly, this solution does not require that  end-users move numbers, change carriers or replace their existing phone system, and Call2Teams effortlessly voice-enables Microsoft Teams with the extensive capabilities of existing telephony.   Qunifi will join the Dstny Group as a service provider, and its workforce and management will be incorporated into the Dstny Group. For service provider customers, partners and the Dstny and Qunifi teams, joining the…

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Week #12
News Roundup

A quick roundup of the news in Telecoms | Week #12

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DT and Vodafone to tackle areas of Germany with no 4G coverage Deutsche Telekom (DT) and Vodafone Germany have announced further advancements in their efforts to close 4G coverage gaps in distant or rural parts of Germany where consumers are serviced by only one mobile network operator (MNO) or no operator at all. Over the last several years, the two operators have worked to increase coverage in 3,000 to 4,000 so-called 4G gray spots, which are commonly described as places where only one MNO can provide service. Read more at: https://tinyurl.com/yndfwnvb Spectralink launches DECT devices with Microsoft Teams SIP Gateway Spectralink, a global workplace mobility solutions supplier, has announced the availability of DECT devices that are compatible with the Microsoft Teams SIP Gateway. Company-critical deskless workers, who must travel to a remote site in order to carry out their duties, are very much relied upon by enterprise companies such as…

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Ribbon
Telecom News

DIDWW voice services compatible with Ribbon’s cloud communication solutions

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DIDWW, a global telecoms operator that offers premium quality VoIP communications and SIP trunking services, is now a solution partner for Ribbon Communications Inc., a global provider of real-time communications software for service providers and enterprises. The DIDWW two-way SIP trunking solution is fully interoperable with Ribbon’s Session Border Controllers SWe Edge & CNe Edge. This combination will make it easy to provide mutual customers with secure, real-time services, while supporting simpler and more cost-effective connectivity for a wide range of unified communications (UC) solutions. Compatibility includes industry-leading providers such as Microsoft, Zoom, Cisco, Amazon, Ring Central, Twilio, Genesys, NICE CXone and more.   The interoperability of DIDWW’s two-way voice services with Ribbon’s SBCs will provide customers with an extremely easy setup process. The powerful DIDWW SIP trunking solution offers virtually unlimited call capacity and flexible VoIP trunk configurations to assist businesses of any size in expanding their local or international communications. The company’s extensive international coverage of…

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VoIPstudio
VoIP Solutions

Enhancing customer experience with enterprise communication solutions by VoIPstudio

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VoIPstudio is a top-tier VoIP communications solution provider for small and medium-sized enterprises of all types. The company provides over 40 cloud-based PBX services in a simple, intuitive, all-inclusive platform that allows any organization to benefit from professional communications at a low cost.   VoIPstudio helps expanding enterprises to operate globally by enabling them to acquire phone numbers in over 90 countries and 30,000 cities across the world directly from the application. The company offers international, local, toll-free, and “gold” phone numbers, with newly purchased numbers being instantly usable.   VoIPstudio includes all of the capabilities you’ll need to start building a call center straight away. It comes with a comprehensive yet simple-to-use virtual switchboard that can be configured from anywhere using a browser. It also incorporates a complete virtual PBX, with call flows, call recording, IVR, SMS, call transfer, and many other capabilities, as well as a mobile app,…

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Week #11
News Roundup

A quick roundup of the news in Telecoms | Week #11

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Nokia labeled one of the world’s most ethical companies Nokia has been named one of the “World’s Most Ethical Companies®” for the fifth year in a row by the Ethisphere Institute. In 2022, 136 recipients from 22 countries and 45 sectors were honored. Nokia is one of five telecoms industry winners, and the only Finnish business to receive recognition. Nokia’s superior governance, as well as its dedication to best-in-class sustainability, corporate ethics, compliance and governance standards, has earned the company this honor. Read more at: https://tinyurl.com/4ab8c253 NTT partners with Schneider Electric to test private 5G network NTT and Schneider Electric’s latest collaboration will build on their current relationship to create a secure and on-premises end-to-end digital platform that will allow various sectors to benefit from private 5G services. The private 5G network is projected to support equipment availability, machine performance and product quality solutions. The project will also provide a…

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