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Telecom News

Fusion Connect launches new features for MS Teams Calling Service

By Aiste Kryzanovske March 21, 2023

Fusion Connect, a global Managed Communication Service Provider (MCSP), has announced the availability of new Microsoft Teams Calling Service features. These enhanced capabilities are intended to turn Microsoft Teams into a full business phone system, improving collaboration and productivity for mid-market and corporate businesses in the United States and throughout the world. The newly added features include compliance call recording, a receptionist/attendant console and IT Service Management (ITSM) integration. These features are in addition to those revealed by Fusion Connect in December 2022, which include business continuity, a simpler administrative site and employee productivity tracking. The enhanced features are now accessible in additional countries in Europe, Latin America and the Asia-Pacific region, offering organizations a more complete and simplified solution. With these new features, organizations can make the most of their Microsoft 365 investment while also benefiting from critical collaboration, continuity and workforce management tools. Compliance call…

Telecom News

Mitel and Kalaam Telecom partner to deliver managed services in the Middle East

By Aiste Kryzanovske March 7, 2023

Global business communications provider Mitel has teamed up with the top Pan-Arab MSP Kalaam Telecom Group to offer managed services to businesses and governments in the Saudi, Bahrain, and Kuwait areas. Under the arrangement, Kalaam will be able to leverage Mitel’s UCC and Contact Center technology to offer highly secure services on-premise, through a private or public cloud. Under this partnership, consumers and resellers will have more flexibility and options between cloud-based monthly subscription services and on-premises solutions. Clients that choose monthly subscription services will have access to a simple pay-as-you-go strategy and a comprehensive technological stack without having to make significant upfront investments. The demand for cloud communications has increased significantly as a result of the pandemic, according to Feras Zeidan, Country Sales Director for META at Mitel. As a result, businesses can now benefit from their top-notch UCC and contact center solutions in a way that…

VoIP Solutions

Streamline sales prospecting with Cadence by Ringover

By Aiste Kryzanovske February 28, 2023

Identifying new customers and generating revenue through sales prospecting is an essential part of business growth. Yet, it can be a challenging task that involves identifying the right prospects, determining the most effective strategy to connect with potential clients, and maintaining multiple channels of contact. To address these challenges, Ringover, a VoIP phone provider, has introduced Cadence, a multi-channel sales prospecting solution that helps small and medium-sized enterprises (SMEs) streamline their sales procedures and improve the effectiveness of their teams. Empowering sales teams with Cadence With Cadence, sales teams can create customized communication sequences for each type of prospect, such as calls, emails, SMS and LinkedIn messages. This approach allows sales personnel to communicate with clients across numerous channels, increasing the likelihood of a successful connection. Ringover’s sales prospecting tool was built by sales teams for sales teams in order to streamline the entire process of finding new…

Telecom News

Starlink to offer global roaming service

By Aiste Kryzanovske February 21, 2023

Starlink, SpaceX’s satellite internet service, is developing a service offering named Global Roaming Service. This service would allow customers to access the Internet from practically anyplace on Earth. The service will cost $200 each month in addition to the $599 Starlink Kit, according to a statement addressed to Starlink subscribers. Starlink employs inter-satellite connections, or space lasers, to enable global connectivity. As such, users can expect the service to be interrupted with brief periods of weak or no connectivity. Despite the promise of access to the internet almost everywhere, Starlink is still awaiting regulatory clearance in numerous countries, including India, Pakistan, and Cambodia. The current $135 a month Starlink RV plan allows users to equip their RVs with Starlink’s hardware for internet connection while traveling. However, it is only available in specific regions of the world, and internet connectivity is not prioritized as it is for residential customers.…

Telecom News

Telinta enhances its brandable desktop softphone and WebRTC solutions for VoIP service providers

By Aiste Kryzanovske February 16, 2023

Telinta, a global leader in cloud-based softswitch solutions for VoIP service providers, today announced several important enhancements to its white label Desktop Softphone and WebRTC solutions. Telinta’s brandable Desktop Softphone is a software application for Windows, Mac, and Linux computers, enabling VoIP service providers to offer both inbound and outbound VoIP calling, plus messaging. The company’s brandable WebRTC solution can be accessed by users via a convenient multi-language web-based portal, without the user needing to install software. New features added to these solutions include an optional Operator Panel and Busy Lamp Field (BLF), enabling an office receptionist to see at a glance if a team member with an extension on the same PBX is busy with an active call. Other features include both attended and unattended call transfers, placing calls on hold, SMS and free on-net messaging, phonebook, call history, do not disturb, and more. VoIP…

Telecom News

T-Mobile joins climate pledge for a sustainable future

By Aiste Kryzanovske January 31, 2023

T-Mobile has announced its latest sustainability initiative, a commitment to reach net-zero emissions across its entire carbon footprint by 2040. The operator has also joined The Climate Pledge, a community of organizations working together to combat global carbon emissions. T-Mobile is the first wireless company in the United States to set a net-zero objective that has been certified by the Science Based Targets Initiative (SBTi) using its Net-Zero Standard. The target includes direct and indirect emissions from T-Mobile’s operations and facilities, purchased electricity, and all remaining indirect scope 3 emissions, such as those produced by suppliers, customer device usage, materials, employee travel and other factors, accounting for roughly two-thirds of the company’s total carbon footprint. The Climate Pledge, launched in 2019 by Amazon and Global Optimism, is a pledge to reach net-zero emissions 10 years before the date targeted by the Paris Agreement. T-Mobile joins almost 400 companies…

Telecom News

Mitel and Atos explore merger possibilities to strengthen UC market position

By Aiste Kryzanovske January 26, 2023

Mitel, a global business communications provider, has announced that it has entered into exclusive negotiations with Atos to acquire Unify, the Unified Communications and Collaboration (UCC) and Communication and Collaboration Services (CCS) businesses of the Atos group. The proposed purchase would boost Mitel’s organizational scope, worldwide revenues and profitability. With a combined client base of more than 75 million users in more than 100 countries and a channel network of more than 5,500 worldwide partners, Mitel and Unify would become a well-established UC leader in the Americas and Europe. As part of the proposed agreement, Mitel would acquire Unify’s voice platforms, collaboration and contact center solutions, device and endpoint portfolio, and related intellectual property. A managed services company with a track record of assisting corporate businesses in digitally transforming their communications environments would also be added by Unify. This expansion is anticipated to further enhance Mitel’s capacity to…

Telecom News

Telia Company drives a climate-neutral future with a sustainability agenda

By Aiste Kryzanovske January 17, 2023

Telia Company, a Swedish telecommunications operator, has announced changes to its top management that will put sustainability at the forefront of the company’s agenda. In March, Ola Rembe, a former executive at Ericsson, will become Senior Vice President and Head of Communications, Brand and Sustainability at Telia. This newly created position combines these different roles for the first time. When it comes to sustainability, Telia is regarded as one of the telecom companies with more progressive thinking. The corporation has established specific goals to achieve a value chain that will be carbon neutral by 2030 by at least halving greenhouse gas emissions and offsetting the remainder. In addition, Telia has mandated that its suppliers set science-based goals, and last year it was disclosed that 29% of the suppliers participating in its supply chain emissions had already done so, with a further 21% in the process of receiving…

Telecom News

Orange shines light on solar energy

By Aiste Kryzanovske January 10, 2023

Orange has announced a partnership with Reservoir Sun, a pioneer in self-supply solar energy systems. The aim of this arrangement is to build a photovoltaic power plant at the major satellite communications station Bercenay-en-Othe (Aube), in order to provide environmentally favorable outcomes for France and Europe. The communications corporation is shifting its usage toward renewable energy sources and speeding up the process by utilizing solar energy in its tertiary and technical facilities. The solar energy farm is scheduled to be completed in 2025. A surface area of 50,000 square meters will be occupied by the farm. The power plant, which has a 5 MW capacity, 1 MW for self-consumption and 4 MW for reinjection, will provide 20% of the site’s energy requirements. Additionally, using low-carbon energy from the sun will reduce CO2 emissions by nearly 100 tons per year. An environmental impact analysis study will be conducted…

Telecom News

Viasat awarded $325 Million SOCOM contract extension

By Aiste Kryzanovske January 3, 2023

Viasat, a leading global communications company, has announced that it has been awarded a contract extension worth up to $325 million over a five-year period by the US Special Operations Command (SOCOM). This indefinite delivery, indefinite quantity (IDIQ) contract is an extension of a previous IDIQ contract worth $350 million that was awarded to Viasat in 2017. Under the terms of the contract, Viasat will continue to provide advanced mission equipment and services, and support to SOCOM forces in order to improve their situational awareness, integration, intelligence, surveillance and reconnaissance (ISR), tactical satellite communications, information assurance and network management capabilities. This IDIQ contract is intended to be flexible in order to respond to rapid technological advances and the changing mission needs of SOCOM forces. This latest deal allows for the implementation of new concepts of operation (CONOPS) and the achievement of desired mission outcomes through the rapid deployment…