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Primas Group joins Avaya DevConnect program for exceptional comms experiences

By Aiste Kryzanovske April 13, 2023

Primas Group has been chosen by Avaya, a leader in unified communications and contact center solutions, as a Technology Partner in the Avaya DevConnect program. Primas Group, an Independent Software Vendor (ISV) with 29 years of expertise, offers organizations enhanced customer experience workflows and pre-packaged, self-service automation in addition to personalizing their Avaya solutions. The company anticipates that by joining the Avaya DevConnect program, the company will be able to expand the reach of contact center agents. This advancement will also bring new technologies and cutting-edge AI together to create more intelligent digital interactions and automation in healthcare and other markets. The Primas Group innovation team is featuring previously unimaginable patient experience processes and revamping traditional consumer interactions. The company’s participation in the DevConnect program enables it to retain world-class compatibility with Avaya systems both in the cloud and on-premises, while also allowing for straightforward implementation. Primas…

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Fusion Connect launches new features for MS Teams Calling Service

By Aiste Kryzanovske March 21, 2023

Fusion Connect, a global Managed Communication Service Provider (MCSP), has announced the availability of new Microsoft Teams Calling Service features. These enhanced capabilities are intended to turn Microsoft Teams into a full business phone system, improving collaboration and productivity for mid-market and corporate businesses in the United States and throughout the world. The newly added features include compliance call recording, a receptionist/attendant console and IT Service Management (ITSM) integration. These features are in addition to those revealed by Fusion Connect in December 2022, which include business continuity, a simpler administrative site and employee productivity tracking. The enhanced features are now accessible in additional countries in Europe, Latin America and the Asia-Pacific region, offering organizations a more complete and simplified solution. With these new features, organizations can make the most of their Microsoft 365 investment while also benefiting from critical collaboration, continuity and workforce management tools. Compliance call…

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IDT Global and XConnect aim to reduce robocall traffic

By Aiste Kryzanovske January 18, 2023

XConnect, a provider of numbering intelligence solutions, has announced a partnership with IDT Global, the wholesale voice and SMS subsidiary of IDT Corporation. The partnership will see IDT Global utilize XConnect’s RealNumber DNO database, which contains over 6 billion local and toll-free numbers in North America, in order to enhance its customers’ voice experience and protect them from fraudulent calls. The RealNumber DNO contains numbers that should never be used for call origination, assisting in the prevention of telecom fraud on known inbound-only and invalid numbers. By accessing the RealNumber DNO, IDT Global will be able to identify invalid calls and increase the quality of its traffic. This database is updated daily and includes North American toll/local and toll-free lines, providing IDT Global with a complete and trustworthy additional layer of defense in its role as a gateway operator. The collaboration also further expands XConnect’s optimization of…

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DIDWW integrates with Zapier to offer seamless connection to 5000+ business apps

By Aiste Kryzanovske January 12, 2023

DIDWW, a global telecom operator that provides premium quality VoIP and SIP trunking services, has announced its latest integration with Zapier, a leading web-based automation platform. This partnership will enable DIDWW customers to automate their workflows using DIDWW SMS and Voice services and seamlessly connect to a huge variety of prominent business and productivity applications. Acting as an efficient translator between web APIs (Application Programming Interfaces), Zapier’s platform provides easy access to thousands of the most popular apps, such as Salesforce CRM, Google Sheets, Slack, Trello, WhatsApp, Telegram and Facebook Messenger. Zapier enables sophisticated and highly scalable interactions between tools and online services that would not otherwise communicate with one another. Customers can conveniently automate recurring tasks and business processes, thereby saving time and increasing productivity. Zapier’s integration with DIDWW’s SMS and Voice services offers customers a whole new world of possibilities. This solution enables non-SMS apps to…

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NTT DOCOMO and NEC reduce power consumption of AWS Graviton2 processors

By Aiste Kryzanovske September 29, 2022

NTT DOCOMO and NEC Corporation have completed a test to evaluate the energy efficiency and performance of AWS Graviton2 processors across major parts of the 5G core network (5GC). The testing indicated a 72% decrease in power usage when compared to existing x86 processors while utilizing NEC’s 5GC software running on AWS Graviton2. The study examined performance in a 5GC hybrid cloud environment using AWS Graviton2 and the Network Functions Virtualization (NFV) infrastructure installed locally by DOCOMO.. These findings promote the creation of a hybrid cloud environment for telecommunication networks in the future, allowing mobile carriers to offer their users better networks that are disaster-resistant. Following the end of this first phase, the companies will perform a second phase experiment on DOCOMO’s premises to verify the 5GC network operation on AWS Outposts equipped with Graviton2 processors. Naoki Tani, Executive Vice President, Chief Technology Officer, Executive General…

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Rivada Space Networks has joined EU Secure Connectivity Program

By Aiste Kryzanovske September 13, 2022

The EU Secure Connectivity Program has welcomed Rivada Space Networks, a wireless technology company focused on open access wholesale and the fusion of terrestrial and satellite communications. The EU space-based, secure communication system proposes to use the most recent quantum communication technology for secure encryption in order to accommodate growing and changing governmental and business demands. The program aims to enable access to advanced, dependable and high-speed connectivity for citizens and businesses across Europe, including coverage of communication dead zones. This initiative is aimed at ensuring cohesion among Member States, and providing the long-term availability of worldwide uninterrupted secure and cost-effective satellite communication services. In its submission to the EU Secure Connectivity Program’s preliminary market consultation, Rivada Space Networks outlined the main characteristics of its laser-linked LEO constellation architecture. The business also suggests that the member nations and project stakeholders should use its Open Access Wireless Marketplace platform…

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Console Connect signed a distribution agreement with Master Concept

By Aiste Kryzanovske August 24, 2022

To provide agile cloud networking solutions to companies throughout the Asia Pacific region, Console Connect by PCCW Global and Master Concept, a cloud technology advisor, have signed a distribution agreement. Thousands of enterprises in Asia Pacific rely on Master Concept for cloud strategy, implementation, and integration assistance, as well as training and platform updates.Master Concept offers its customers a variety of cloud connectivity services, including direct Layer 2 connections to hyper-scale cloud providers such as AWS, Google Cloud, and Microsoft Azure, as well as Layer 3 mesh connectivity between and among different cloud providers and cloud regions, all managed through a single management portal. Mr Michael Glynn, Senior Vice President, Digital Automated Innovation, PCCW Global, commented: “Secure and flexible connectivity is fundamental to any cloud transformation project. We are excited to be working alongside Master Concept to enhance their cloud solutions portfolio and make it easier for…

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GoTo Connect now equipped with IT helpdesk functionality

By Aiste Kryzanovske August 18, 2022

GoTo, a platform for Unified Communications as a Service (UCaaS) and enterprise IT support, has announced the availability of IT helpdesk capability within GoTo Connect. End users may now submit a ticket from within the GoTo app, enhancing GoTo’s proficiency in IT support and administration and offering a consolidated view geared to help IT managers speed up response time. Bringing flagship GoTo Resolve capability into GoTo Connect is one of many ways the firm has united its portfolio to maintain its dominance as the only vendor merging communications and IT support in one application. In addition to putting key support functions inside GoTo Connect, GoTo has made it easier than ever for IT managers to combine their most important support and communication needs with a new GoTo Essentials bundle offering. Since GoTo is the only supplier that includes phones, meetings, messaging, and helpdesk ticketing in one application, customers…

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Telinta taps Hurricane Electric to provide global connectivity for Telinta’s hosted Softswitch and Billing platform

By Aiste Kryzanovske August 16, 2022

Telinta, a global leader in cloud-based softswitch solutions for VoIP service providers, and Hurricane Electric, the world’s largest IPv6-native Internet backbone, announced today that Telinta is adding Hurricane Electric’s IP network to connect its cloud-based TeliCoreTM Softswitch and Billing platform, providing world-class connectivity to Internet Telephony Service Providers (ITSPs). The collaboration is significant and brings together Telinta’s TeliCore platform, the largest hosted softswitch of its type anywhere in the world, with Hurricane Electric’s global IPv6 network, the largest IPv6 backbone in the world. As part of Telinta’s redundant connectivity with multiple Tier-1 carriers, Hurricane Electric will enhance Telinta’s global reach in providing hosted solutions to customers worldwide. This includes white label solutions for popular VoIP and UCaaS services such as Hosted PBX, SIP Trunks, VoIP calling from brandable Mobile and Desktop softphones, WebRTC, and more. “By leveraging our rich global network, Telinta can further serve the needs of VoIP providers,” said…

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Nokia, DOCOMO, Fujitsu, NEC and NTT to conduct 6G experimental trials

By Aiste Kryzanovske June 7, 2022

Nokia, DOCOMO, Fujitsu, NEC, and NTT have established a collaboration to design and develop critical 6G technologies. In proof-of-concept (POC) experiments, next-generation mobile technologies will be focused on the sub-terahertz band and AI-enabled interfaces. The partnership will concentrate on two proof-of-concepts for upcoming 6G technologies: an AI native air interface and sub-THz radio access. These seek to prove that an AI-based 6G air interface outperforms a traditional air interface in terms of performance, and that high-data-rate beamformed access can be obtained in a high frequency band at 140 GHz. Nokia thinks that 6G will not only improve on existing technologies and systems, but will also expand and revolutionize the capabilities of a network. It will bring together the human, physical, and computer realms in order to unleash the full human potential. Nokia has identified six important technologies that will be critical components of future 6G networks in order…