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A recent report from Verizon Business has highlighted a significant surge in cyberattacks driven by the exploitation of vulnerabilities, accounting for 14% of all breaches in 2023. The report, titled the Data Breach Investigations Report (DBIR), analyzed a record-high 30,458 security incidents and 10,626 confirmed breaches last year, marking a two-fold increase compared to 2022.

CSPs have been investing heavily in network technology to reduce expenses, but legacy voice infrastructure is holding them back. Cloud transformation can deliver better customer experiences, reduce costs, and increase scalability. AI will change customer engagement and revenue generation, with GenAI offering SMBs deep analytics from customer conversations. CSPs should focus on a modern, digital-first customer experience with self-service options. Alianza offers a cloud communications platform to simplify migration and operations for CSPs.

A recent market study by INCA (Independent Networks Cooperative Association) and Point Topic reveals that alternative network builders in the UK have collectively expanded fibre infrastructure to more premises than BT’s Openreach unit. By the end of 2023, UK altnets had reached 12.9 million premises with fibre, exceeding Openreach’s coverage of 12.8 million.

NEC launches “NEC cotomi Pro” and “NEC cotomi Light,” advanced gen AI models. Lumos will be acquired by a joint venture of EQT and T-Mobile to expand high-speed internet access. CEA-Leti leads EU projects 6G-DISAC and 6G-GOALS, revolutionizing 6G technology through smart networks. Sanas obtained a patent for its Real-Time Accent Conversion AI Technology, enabling call center agents to adapt accents and reduce background noise. GlobalData’s report highlights how startups are innovating in AI-driven medical diagnostics, IT management, and financial operations.

DIDWW, a leading global telecoms provider specializing in two-way voice and SMS communications, has announced the latest coverage expansion of its emergency calling services. The Czech Republic, Switzerland, and Hong Kong are now included in the DIDWW SIP service, which extends the carrier’s emergency calling capabilities across 32 countries worldwide.

Vodafone has achieved a significant milestone in the UK’s Shared Rural Network (SRN) initiative, announcing the activation of its 200th site. This accomplishment marks a notable improvement from the 57 sites operational a year ago, underlining the urgency faced by the country’s major mobile network operators (MNOs) to meet rural coverage obligations.