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VoIP Dictionary

By Carlota Vilalva November 14, 2017

A A2P – Application to person ACD – Average call duration ASR – Answer seisure ratio B B2B – Business-to-business C CDR- Caller detail records CLI -Calling line identification CNAM – Caller ID with Name CoDec – Coder/Decoder CPC – Calling Party Control D DID – Direct Inward Dialing DND – Do not disturb DSP – Digital Signal Processor E E1 – 30 concurrent calls H HD – High Definition I ISP – Internet Service provider IVR- Interactive voice response L LOA – Letter of authorization M MOS -Mean Opinion Score N NAT- Network address translation P P2P – Person to person PBX – Private Branch Exchange PDD – Post Dial Delay PESQ – Perceptual Evaluation of Speech Quality PSQM – Perceptual Speech Quality Measure R RTT – Round-trip delay time S SBC – Session Border Controllers Nonce Number Once SDP – Session Description Protocol SIP – Session Initiation Protocol SMPP – Short Message Peer-to-Peer SNMP -Simple Network Management Protocol T T1…

Telecom News

DID: What is it and How Does it Work?

By Gideon Hack November 14, 2017

Most businesses today have several incoming telephone numbers, each one used for a different purpose or department such as customer service, sales, marketing etc. Some companies even have the ability to assign a personal phone number to each employee without requiring multiple physical phone lines, making it possible for telephone traffic to be split up and managed more easily. This powerful framework is only achievable using Direct Inward Dialling (DID). DID, also known in Europe as DDI (Direct Dial-in), is a service offered by telephone companies, that allows organizations, who operate a private branch exchange (PBX) system, to have multiple telephone numbers lines connected to one or more analog or digital physical circuits to their PBX. The system sends the dialed telephone number to the PBX so that an outside caller can have direct access to the PBX extension, possibly avoiding an auto-attendant. In a business with DID, the telephone…

Telecom News

OrecX Turns Call Recording Feature into a Platform

By Carlota Vilalva November 9, 2017

“This call may be monitored and recorded for record-keeping, training and quality-assurance purposes,” is a message that probably all of us have heard before when calling a contact center. But once an agent answers the phone, we immediately forget that we are being recorded, after all, we will most likely never hear that call recording. For the Contact Center, on the other hand, that recording is extremely useful. It allows business to collect and analyze a set of data that enables them to improve and optimize their service. However, there is much more to call recording than the eyes can meet. Steve Kaiser, Co-founder and CEO of OrecX Open Source Recording, shows us that it is not only a great feature available thanks to Business VoIP and the Cloud, but a powerful tool to boost your business. Why do businesses use call recording? Businesses are aware that nowadays customer experience…

Guides & Tips

5 VoIP Features That Will Benefit Your Business

By Alex Pritsert November 4, 2017

The first VoIP (Voice over Internet Protocol) services were launched in 2004, and since then the technology has come a long way with new VoIP features being added each year. VoIP allows users to make and receive free voice and video calls from and to anywhere over the Internet. In recent years VoIP providers have discovered increasingly innovative uses for VoIP technology that are helping all size businesses to be more productive, scalable and cost-efficient simultaneously. Here are the five innovative VoIP features that your business should consider: 1. Interactive voice recognition Whenever you call a company and are greeted by a pre-recorded voice asking you to select the reason for your call, it means company uses an interactive menu based on a VoIP system. Interactive VoIP menus have integrated this voice recognition software to provide a more intuitive means for users to choose options. Very soon, you will be…

Guides & Tips

Advantages of VoIP for the Back-Office Workers

By Carlota Vilalva November 4, 2017

Since VoIP (Voice over Internet Protocol) technology has been commercially available, most of the marketing and promotion surrounding its features have been aimed at front-office staff and managers. However, back-office workers also greatly benefit from the VoIP business system, and although it’s not often stressed, it is also a solid selling point for VoIP. Back-office workers are the network engineers who design, install, support and maintain information-technology environments inside a business. So what exactly are the benefits for them and how do these advantages contribute to their efficiency and that of the business? Design Advantages When moving into a new facility the first thing technology engineers consider is the cable plant design. VoIP technology offers many options when designing and budgeting the process, such as letting you run one line to the phone. With a computer jack plugged in the VoIP phone, the connection to the computer is established, effectively reducing…

Telecom News

Amazon’s New Echo Connect Allows You to Make Calls

By Carlota Vilalva October 30, 2017

Amazon announced at a press conference that the Echo Connect, a device that uses Alexa – Amazon’s voice-activated digital assistant – can turn your home phone into a smart, hands-free speakerphone that can call any landline number or contact from your phone. It also allows you to call 911 for emergencies using only your voice. According to the online retailer, the Echo Connect will work with your existing home phone service, whether it’s landline or VoIP, but you must have an Echo speaker in addition to the Echo Connect. The Echo Connect plugs into a standard phone jack or VoIP adapter and connects wirelessly to your Echo device. Once it is all set up through the Alexa app, you can use your Echo speaker to ask Alexa to call anyone from your contacts list, and they will be able to see your home phone number on their caller ID. Likewise,…

Telecom News

More than 200 Chinese Citizens Caught in a VoIP Fraud

By Carlota Vilalva October 30, 2017

Last Wednesday, 225 Chinese nationals believed to be involved in a fake operation using Voice Over Internet Protocol (VoIP) were arrested in Phnom Penh, capital of Cambodia. According to Y Sok Khy, director of the Interior Ministry’s anti-terrorism police department, the scammers were accused of stealing money from Chinese residents through a scheme using Internet voice call technology. The arrest occurred at an apartment building in Tuol Kok district’s Boeng Kak II commune at around 5 p.m, where all 225 apparently lived, and police are still searching for more suspects involved in the operation. Although Wang Dexin, head of the political section of the Chinese Embassy in Phnom Penh, declared that he was not aware of Wednesday’s arrest, Mr. Sok Khy confirms to have detained the 225 Chinese nationals at the anti-terrorism department, and that his team is now collecting their equipment, counting and questioning them. It looks like Southeast…

Guides & Tips

Virtual PBX: What are its Benefits and Limitations?

By Gisele Dahis October 30, 2017

Whether you are a newcomer in the business world or an established business owner that is struggling to maintain efficiency, low operation costs, and a strong phone system, switching your traditional phone system to a virtual PBX may be the best solution. Virtual PBX, which stands for Private Branch Exchange, is an advanced budget-friendly, easy-to-use phone system that is accessible from anywhere. The system transmits calls via the Internet and usually only handles inbound calls. It also enables businesses to route and forward their incoming calls, create automated greetings and more. In the past PBX used the PSTN (Public Switched Telephone Network) technology for the operation. Nowadays, it uses the VoIP (Voice over Internet Protocol) technology that is owned and maintained offsite by a VoIP service provider. Virtual PBX is an ideal solution for small business with up to 10 employees and which typically have low-volume telephone traffic. Advantages of Virtual PBX systems:…

SS7 vs VoIP: The Past and Future of Communications

By Alex Pritsert October 30, 2017

When we talk about the future of corporate communication networks, most experts point to VoIP technology as the future. However, many companies still opt for older platforms that, although offering fewer features, can still be quite reliable. The most famous of them goes by the name of SS7. But what are the fundamental differences between VoIP and SS7? In this article, we will examine what each of these technologies does, their advantages and disadvantages, and in what situations they present themselves as the best options for the communication structure of companies around the world. SS7: An old technology, but it may still be necessary SS7 is the abbreviation for Signalling System 7: a digital network dedicated and used for initializing and controlling voice calls. Each signaling point on the SS7 network is uniquely identified by numeric point code. These are loaded in signaling messages exchanged between signaling points in order…

Telecom News

Online Gaming Communications: What Can it Teach VoIP?

By Gideon Hack October 30, 2017

The online gaming community has become the number one forerunner in the usage of VoIP technology. With the rise of video gamers worldwide and the expansion of multiplayer and team games, the demands for an effective and reliable VoIP platform have increased substantially in recent years. VoIP has turned online gaming into a social experience rather than a solitary hobby. The technology has greatly enriched and improved the overall gaming experience for the tens of millions of users around the world. As a result, video gamers have consistently pushed and challenged VoIP to the limits of what it can deliver in terms of interaction. Currently, gamers use well-known versions of commercially proven interfaces such as Skype and Skype Discord, mainly because of their low or zero cost. Lately, there has been an attempt to bring back Ventrilo – a VoIP communication software that was very popular among gamers years ago.…