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Telecom News

Sinch Contact Pro solution gains SAP approval

By Aiste Kryzanovske February 23, 2023

Sinch, a cloud communications provider, has announced that its Sinch Contact Pro solution which enables omnichannel customer care at scale, is now available as an SAP Endorsed App on the SAP® Store. SAP Endorsed Apps are products from SAP’s community of partners that support clients in becoming smarter and better-run businesses. A select group of 30 SAP partners are endorsed by SAP, with Sinch Contact Pro being the sole approved contact center solution. SAP® S/4HANA®, SAP CRM and SAP Service Cloud are all compatible with the Sinch Contact Pro solution. SAP-endorsed applications are designed to provide value and achieve the desired results rapidly and efficiently. With extra security, in-depth testing and evaluations against benchmark results, these solutions have been rigorously examined and certified by SAP. The fact that this Sinch solution successfully passed all testing demonstrates the value that Sinch Contact Pro offers SAP clients as a cutting-edge…

Telecom News

Microsoft’s Bing chatbot causes controversy with its behavior

By Aiste Kryzanovske February 22, 2023

Microsoft’s recently introduced AI-powered chatbot for its Bing search engine has received a lot of attention for all the wrong reasons. Users are complaining that the AI platform is behaving oddly and responding in impolite and hostile ways. This AI chatbot is part of a collaboration between Microsoft and OpenAI to challenge Google’s supremacy in search and AI. The AI software employs OpenAI’s GPT language model, which is presently in preview and only available to a limited number of users. The Bing subreddit is full of examples of the AI’s unusual behavior, such as arguments with people regarding dates and movie releases. In one interaction, the AI attempted to persuade a user that December 16, 2022, is a date in the future, rather than the past. Another user was accused of lying and wasting the chatbot’s time and resources. This is not unusual behavior for machine learning…

Telecom News

Starlink to offer global roaming service

By Aiste Kryzanovske February 21, 2023

Starlink, SpaceX’s satellite internet service, is developing a service offering named Global Roaming Service. This service would allow customers to access the Internet from practically anyplace on Earth. The service will cost $200 each month in addition to the $599 Starlink Kit, according to a statement addressed to Starlink subscribers. Starlink employs inter-satellite connections, or space lasers, to enable global connectivity. As such, users can expect the service to be interrupted with brief periods of weak or no connectivity. Despite the promise of access to the internet almost everywhere, Starlink is still awaiting regulatory clearance in numerous countries, including India, Pakistan, and Cambodia. The current $135 a month Starlink RV plan allows users to equip their RVs with Starlink’s hardware for internet connection while traveling. However, it is only available in specific regions of the world, and internet connectivity is not prioritized as it is for residential customers.…

News Roundup

A quick roundup of the news in Telecoms | Week #7

By Aiste Kryzanovske February 17, 2023

Telinta and Skyetel to hold a webinar for ITSPs Cloud-based VoIP switching and billing solutions provider, Telinta, has partnered with VoIP services provider, Skyetel, to offer a webinar to Internet Telephony Service Providers (ITSPs). The webinar will address topics such as delivering popular VoIP services without establishing infrastructure and providing mobile VoIP services to both Android and Apple iOS consumers via brandable mobile softphones and other solutions. The webinar will also showcase unique deals available from both companies for new consumers. The event will take place on March 14, 2023, at 11 a.m. Eastern Time (GMT-5). Interested parties can register on Telinta’s website. Read more at: https://tinyurl.com/3a25kmv7 DT to lead development of European Quantum Communication Infrastructure The European Commission has chosen Deutsche Telekom (DT) to oversee the creation of a new high-security communications network, the European Quantum Communication Infrastructure (Euro QCI). The project intends to establish Europe as a leader…

Telecom News

Verizon customers break data usage record during Super Bowl LVII

By Aiste Kryzanovske February 15, 2023

During Super Bowl LVII in Glendale, Arizona, Verizon customers broke the company’s data use record. On game day, 60% of the 67,827 spectators used Verizon’s cellular network, consuming 47.8TB of data in and around State Farm Stadium. This statistic reflects a 36% increase in data use over Super Bowl LVI in 2022. The highest data use surges happened during the halftime performance and during kickoff. The network’s peak download rates reached 4,200Mbps, while the median download speeds were 2,300Mbps. A team of 100 Verizon engineers operated the Network Command Center 24 hours a day, seven days a week to provide a dependable network experience for spectators, first responders and public safety teams. In preparation for the game, Verizon committed more than $100 million in network improvements and enhancements in and around State Farm Stadium and the surrounding Phoenix region. The company installed 5G Ultra-Wideband in various zones within…

News Roundup

A quick roundup of the news in Telecoms | Week #6

By Aiste Kryzanovske February 10, 2023

Broadvoice recognized as a top UCaaS provider by TrustRadius In its Winter 2023 “Best of” awards, TrustRadius named Broadvoice, a provider of hosted voice and unified communications as a service (UCaaS), as one of the top three products for Best Relationship, Best Value for Price and Best Feature Set in the UCaaS category. The awards are based on key data and unbiased user ratings from July 1 to December 31, 2022. The b-hive unified communications technology from Broadvoice offers virtual contact centers, cloud PBX, UC, collaboration tools and the next-generation b-hive Communicator for employees to use in streamlining communications and collaboration capabilities. Read more at: https://tinyurl.com/237r7ms2 Zoho announces their Trident UC platform Trident, a new platform for collaboration, productivity and communication experiences, has been unveiled by Zoho Corporation. Trident provides users with a single platform and lessens tool ambiguity by bringing together mail, messaging, audio/video conversations, calendar, tasks, and more…

Telecom News

Video conferencing giant Zoom cuts back its workforce by 15%

By Aiste Kryzanovske February 9, 2023

Zoom, the video conferencing powerhouse that had explosive growth during the COVID-19 pandemic, has disclosed that 15% of its workforce, or around 1,300 workers, will be let go. The company’s CEO, Eric Yuan, attributed the need to reduce staff expenses to the company’s previously accelerated hiring during the pandemic and the unpredictability of the global economy. The number of staff at Zoom increased by more than 275% between July 2019 and October 2022, reaching 8,422 employees. Many companies and schools depended on Zoom to keep their operations running at the peak of the pandemic; however, with lockdowns becoming rare events and the rise of “Zoom fatigue,” the corporation has struggled to continue its growth. Zoom’s market cap peaked at $150 billion in late 2020, but has since dropped to roughly $24 billion. Yuan acknowledged not devoting enough effort to analyzing the company’s growth and determining if that expansion…

Telecom News

GoTo launches a new solution dubbed GoTo Customer Engagement

By Aiste Kryzanovske February 8, 2023

GoTo, a supplier of IT management, support and corporate communication services through its flagship products, has announced GoTo Customer Engagement. This multi-channel solution combines GoTo Connect’s telephone system and customer communication tools, analytics and digital platform to help organizations reach a larger audience and build their business. By providing a single, user-friendly inbox for handling different communications channels such as phone, SMS, webchat and social media, this solution enables organizations to engage with consumers more effectively. This service enables businesses to contact their consumers wherever they are, increasing the likelihood of a response. Businesses may interact more effectively with GoTo Customer Engagement by including webchat, social media and SMS into their channel mix. The system is simple to implement and operate, making modernizing company communications a breeze. The shared inbox also enables several team members to handle customer inquiries and respond to queries and comments swiftly, regardless of…

The golden rules of Internet safety

By Aiste Kryzanovske February 6, 2023

We may not always realize it, but we spend a good part of our lives online. We frequently reveal our names, addresses and credit card numbers when accessing shopping and social networking sites, and trust those sites to keep us and our information secure. You lock the door when you wish to keep your home safe. The same should apply on the Internet, where we can considerably limit our exposure to a variety of hazards by implementing a modest number of Internet safety measures. You know what they say – the Internet is like your front door: a lock doesn’t do much good if you leave the key under the welcome mat. Is it safe to be in the Internet? Learning about cybersecurity and online safety might feel like swimming through a sea of technical jargon. There are several cybersecurity terminologies to be familiar with, but we’ve selected a handful of…

News Roundup

A quick roundup of the news in Telecoms | Week #5

By Aiste Kryzanovske February 3, 2023

BT partners with Kyndryl for cloud migration of legacy mainframe apps BT has collaborated with Kyndryl to migrate its mainframe applications that underpin its legacy copper business and broadband cloud offerings. BT Digital, the division in charge of the company’s digital transformation, estimates that by 2026, the transfer will have reduced mainframe operational costs and energy usage by 70%. This will result in estimated annual savings of $23 million. The company’s cloud move will allow it to serve a smaller number of clients who still utilize their copper network and will enable BT to extract more value from the data housed in its older applications. Read more at: https://tinyurl.com/5t48r8hj Orange and Telenet wholesale deal gives hope of VOO acquisition approval Orange had planned to buy a 75% share in the Belgian operator VOO in 2021, but the company struggled to persuade authorities that the transaction would not hurt competition. A…