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Enreach for Service Providers, part of Enreach, the fast-growing European contact leader, has today announced a partnership with Netherlands-based CloudCTI, which delivers cloud-based CRM and ERP integrations to telecom service providers and resellers. The agreement will provide customers with access to 200+ CRM integrations. It will also support the customer experience (CX), analytics features and AI roadmap within Enreach UP, which combines, UCaaS, CCaaS and productivity tools in a fully converged contact solution, optimised for desktop, IP phone or mobile devices.

Bridging the digital divide in vast and harsh terrains like the Scottish Highlands, VMO2 embarks on a novel approach, utilizing a constellation of Low Earth Orbit satellites from Starlink for critical backhaul services. Bypassing conventional, costly terrestrial infrastructure, VMO2’s tests have proven the potency of satellite technology in improving coverage across the UK.

Telecommunications heavy hitter T-Mobile finds itself under scrutiny as fixed wireless service providers in Maine, New York, and Maryland report disruptions attributed to T-Mobile’s 5G operations. Bloosurf has appealed to the FCC, seeking a refrain on T-Mobile’s 5G functions where they intersect with its own services, stirring up a complex debate hinging on a 1977 FCC decision regarding interference.

VoIP adoption offers transformative benefits, yet challenges loom. Selecting a reliable provider is paramount, demanding thorough research on reputation, features, and support. Compatibility, call quality, scalability, and network readiness necessitate meticulous planning. Security, emergency services, cost management, compliance, number portability, and employee readiness further demand attention. Successful migration hinges on strategic planning and informed decision-making.

President Yoon Suk Yeol recently detailed South Korea’s aggressive moves to establish its supremacy in the global semiconductor sector, including a staggering $6.94 billion commitment to AI by 2027. Amid fierce competition, South Korea’s largest telecom firm, SK Telecom, is paralleling governmental efforts with its own investment in AI firms.

Continuing their established partnership, Swisscom and Ericsson unveiled a multi-year agreement to boost Swisscom’s innovation and increase energy efficiency for its 5G network. The pact includes Ericsson’s Intelligent Automation Platform, facilitating advanced network management. Their united effort aims to significantly enhance user experience, while also pushing for sustainability and substantial operational savings.

Vodafone Idea is initiating one of India’s largest follow-on public offerings, seeking to amass roughly $2.16 billion. Placing the firm under pressure is its struggle against a decreasing market share and encumbering debt, the result of fierce competition within India’s telecommunications industry. Despite currently being hindered by its financial situation to invest in network enhancements, expectations linger for the telecom’s debut of 5G services by year’s end.