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People & Interviews

Adam Zeibig of VCC Live: Seeking for a win-win scenario

By Aiste Kryzanovske October 18, 2021

In the fast-paced and demanding world of telecommunications, where new technologies and challenges are always around the next corner, Adam Zeibig, Carrier Manager at VCC Live, is always seeking for a win-win scenario. Read the VoIP.Review exclusive interview with Adam, in which he discusses his experience, motivations, and challenges working in the telecommunications sector, as well as his outlook on the future of AI and IoT in telecoms. Tell us about VCC Live and about your role in the company. VCC Live is a cloud-based contact center software providing company that is headquartered here in Budapest. But we also have legal entities in Germany and the United States. At the time I started here in the company, which was one and a half year ago, a little bit more than one and a half year ago, we had roughly 65 employees working for us, but during that time we…

Telecom News

DIDWW and Daktela team up for extended contact center reach

By Aiste Kryzanovske October 7, 2021

To keep up with rising customer expectations, contact center service providers strive to offer a broader range of services and expand their area of coverage. The Czech technology company Daktela, that specializes in providing complete solutions for contact centers and customer communications, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers all over the world. As part of this cooperation, Daktela will benefit from DIDWW’s extensive virtual phone number coverage, allowing its contact center business to grow and operate efficiently across multiple countries and territories. While maintaining one of the largest VoIP cloud infrastructures in Europe, Daktela continues to expand its market presence globally. For this purpose, the company will use the DIDWW API and online portal for immediate service provisioning. In addition, Daktela will also utilize DIDWW’s fully compliant global…

Telecom News

NEC Corporation trials a multicore fiber submarine cable

By Aiste Kryzanovske October 5, 2021

NEC Corporation, along with its subsidiary OCC Corporation and Sumitomo Electric Industries, has stated that they have conducted the first testing of an uncoupled 4-core underwater fiber cable and confirmed its transmission performance to fulfill the stringent requirements of global telecommunications networks. International data usage is anticipated to increase by 30-40% by 2026, owing to reasons such as the expansion of 5G mobile data and the necessity to exchange ever more content between data centers located around the world. Submarine networks are using space division multiplexing (SDM) technology to fulfill this need, which increases the number of separate spatial channels to maximize the overall capacity of the system, decrease energy usage and minimize the cost per bit transferred. Multicore fiber is projected to increase the number of parallel optical fiber cores without changing the size and structure of underwater cables, allowing the introduction of second generation of submarine SDM…

Telecom News

INWIT deploys Italia’s first wooden mobile tower

By Aiste Kryzanovske September 30, 2021

INWIT, an Italian infrastructure business, has announced the deployment of its first wooden mobile telecommunications tower, made entirely of sustainable materials, as part of a two-year environmental strategy. The tower is located northeast of Milan, next to a large park and a major motorway. The mobile tower’s construction is composed of glued laminated wood, entirely sustainable and circular material, an alternative to steel. The tower is 40 meters tall and has four walkways to position the antennas and radio connections of the hosting operators. The tower is located next to the Est delle Cave Park and will provide cellular network coverage in the region, as well as emergency telephone services, which are especially important for highway traffic on Milan’s A51 Tangenziale Est ring road, close to the tower. INWIT hopes to leverage the project to assist in restoring the park by applying the finest environmental and landscape…

Telecom News

DIDWW and INVADE collaborate to support predictive dialing for market research

By Aiste Kryzanovske September 23, 2021

DUBLIN, Sept. 22, 2021 – INVADE, a provider of an industry-leading predictive dialer solution for the market research industry, has teamed up with DIDWW, a global telecoms operator that offers premium quality VoIP communications and SIP trunking services. INVADE’s innovative dialer system will be supported by DIDWW, thereby enabling its customers to efficiently and cost-effectively conduct large-scale outbound phone surveys. As a popular solution for outbound call centers, predictive dialer software increases the productivity of interviewers by raising the call connect rate while also boosting customer engagement. INVADE has extensive experience in working with market research software and, due to their product’s modular design, they are able to create the best-in-class predictive dialer that meets unique business needs. DIDWW and INVADE’s partnership will ensure that global market research clients can benefit from secure, uninterrupted service, premium call quality and the ability to access local routes with guaranteed CLI. DIDWW…

Telecom News

DIDWW expands its emergency services to Thailand, Panama, and Italy

By Aiste Kryzanovske September 9, 2021

DIDWW, a leading global provider of two-way voice and SMS communications, has announced the expansion of its emergency services support to additional countries – Thailand, Panama and Italy. Meeting the highest requirements for regulatory compliance, the company ensures reliable connectivity to Public Safety Answering Points (PSAPs) using local dialing in these regions. The ability to contact emergency services is vital. DIDWW private, geo-redundant, global network infrastructure is designed to deliver every single call, providing access to emergency services at the most crucial moments. This mission-critical reliability is underpinned by the highest regulatory compliance requirements adhered to by DIDWW, thereby ensuring premium call quality to the relevant PSAPs. Tadas Urbietis, Carrier Relations Manager at DIDWW, added, “We are really pleased to expand our emergency services to Thailand, Panama and Italy, thereby strengthening our offerings to customers in these regions. We are happy to offer peace of mind for our…

The fundamentals of VoIP security

By Aiste Kryzanovske August 30, 2021

One of the most frequently asked questions about a VoIP phone system is fundamental and critical, and is as follows: is VoIP secure? To answer the question, no phone system is bulletproof. VoIP has a myriad of benefits, but possible security risks should not be overlooked. Given the growing number of cybercrimes around the world, the importance of security has never been more significant. In every practical sense, VoIP has a good reputation as a secure technology. Nevertheless, every time you use electronic devices or the Internet, it is wise to understand the security risks that such usage may pose to your business and take appropriate precautions. You might be wondering, how important VoIP security really is? Even if you yourself have never been a victim, the reality is that the threat of security breaches through the phone system is quite serious. Truthfully, security is a must for…

What is SIP trunking?

By Aiste Kryzanovske August 16, 2021

SIP trunking is conquering the business world. However, some still do not know exactly what SIP services are, how they work or what to expect from them. We want to explain some essential aspects of this service, so in this article we will examine what SIP trunking is, what its benefits are and introduce you to the most popular SIP trunking providers on the market. SIP Trunking definition SIP or Session Initiation Protocol is a way to carry through voice over IP (VoIP) calls. It is an application layer protocol for real-time audio and/or video sessions between two endpoints. To put it simply, SIP is a technology that originates, maintains, modifies, and terminates call sessions over an IP network. Basically, SIP trunks are the virtual version of analog telephone lines. When using SIP trunks, a SIP provider connects one or multiple channels to a Private Branch Exchange (PBX), giving users…

Telecom News

T-Mobile US launches fiber service pilot program

By Aiste Kryzanovske August 12, 2021

T-Mobile US is experimenting with fiber broadband by launching a symmetrical gigabit fiber service in New York City. The service is offered for a fixed monthly fee, but the prices have not yet been announced. This service, which offers 940Mbps upload and download rates as well as a WiFi 6 router, is now being tested in selected Manhattan apartment buildings. The company is undertaking a very restricted trial with a third-party supplier to offer residential internet using fiber-optic lines from that partner rather than deploying its own lines. T-Mobile did not reveal the identity of its local partner. The decision to collaborate with a local broadband provider is consistent with T-Mobile’s well-known practice of leasing rather than constructing fiber for its cell sites. Because T-Mobile is not installing new fiber connections but rather utilizing those that are already in place, initial expenses are kept low, and T-Mobile is…

Telecom News

Iliad Italia invests in FiberCop

By Aiste Kryzanovske August 10, 2021

Telecom Italia (TIM) has inked a deal with the Italian branch of Xavier Niel’s Iliad to co-invest in TIM’s last-mile grid firm FiberCop in order to accelerate the deployment of fiber broadband lines in Italy. Under the terms of the agreement with TIM, Iliad will co-invest in FiberCop to assist in the development of the network that connects street cabinets to people’s houses. Iliad will receive access to Telecom Italia’s core fiber network, allowing it to provide ultrafast fiber-to-the-home (FTTH) connections to clients. According to TIM, the agreement validated FiberCop’s investment strategy, which aims to link 75 percent of Italy’s so-called grey and black zones, including cities and industrial districts, with FTTH connections at speeds of more than 1 gigabyte per second by 2025. The agreement’s financial terms were not disclosed. According to analysts, the FiberCop agreement might help TIM counter some of the heightened competitive pressure…