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MTN Considers Axian Telecom Bid MTN is considering a bid from Axian Telecom for its operating units in West Africa, specifically Guinea-Bissau, Guinea-Conakry, and Liberia. The potential deal is aligned with MTN’s ongoing efforts to reshape its portfolio, and the three units collectively account for 6.1 million of MTN’s customers and contributed to 0.7% of EBITDA. MTN’s first quarter financial results reported an 8.6% EBITDA growth and revenues of ZAR52.8 billion ($2.8 billion), a 15.6% YoY increase. With discussions with Axian Telecom still at an early stage, any announcement on a final agreement might not be expected soon. Read the full article. Deutsche Telekom Sees Q1 Success Deutsche Telekom (DT) has raised its earnings guidance for 2023 to around €40.9bn, up from its previous forecast of €40.8bn. This follows strong Q1 results, with the group’s US business T-Mobile US a key driver behind the raised forecast, having recently raised its…

GoTo introduces over 30 new features GoTo has revealed over 30 new features across its IT management, support, and unified communications solutions. The new features include GoTo Resolve and Zendesk connectivity for remote support sessions and automated session tracking. Also, Rescue and Google Translate integration, GoTo Customer Engagement, and OpenAI’s ChatGPT integration to produce custom content. Other additions include enhanced call statistics, a centralized security dashboard, and customized surveys. The new features are intended to help consumers and IT teams save time and money while boosting productivity, usability, and the customer experience. Read the full article. Virsae and Hammer team up for a 360-degree cloud contact center experience Virsae and Hammer have collaborated to introduce Outside In – Inside Out, a 360-degree consumer and agent experience solution for contact centers. The service delivers a unified view across on-premise, cloud-based, and hybrid infrastructures, allowing network readiness evaluations, customer journey discovery and…