You searched for ais | Page 64 of 64

CTG (China Telecom Global) and Liquid Telecom (a pan-African telecom company) signed a deal to collaborate in the development of network solutions and services. In Johannesburg, Liquid Telecom’s headquarter held the signing ceremony between the Chinese and the African companies. Senior Representatives from China Telecom Donald Tan and Changhai Liu, and Liquid Telecoms CEO Nic Rudnick, and Chief Business Development officer Willem Marais, were present for this event. The two companies will be able to provide to their customers an extended coverage on those two parts of the world. “With more than 50 countries in the region, Africa is nonetheless the booming new market with the highest development rate just after Asia, and a very important market for CTG.” said Changhai Liu. As the Managing Director of China Telecom (Africa and Middle East) he also added, “This collaboration will enable both CTG and Liquid Telecom better serve our customers and…

“This call may be monitored and recorded for record-keeping, training and quality-assurance purposes,” is a message that probably all of us have heard before when calling a contact center. But once an agent answers the phone, we immediately forget that we are being recorded, after all, we will most likely never hear that call recording. For the Contact Center, on the other hand, that recording is extremely useful. It allows business to collect and analyze a set of data that enables them to improve and optimize their service. However, there is much more to call recording than the eyes can meet. Steve Kaiser, Co-founder and CEO of OrecX Open Source Recording, shows us that it is not only a great feature available thanks to Business VoIP and the Cloud, but a powerful tool to boost your business. Why do businesses use call recording? Businesses are aware that nowadays customer experience…

ais

Strategic telecom partnership between China and Africa

OrecX Turns Call Recording Feature into a Platform