Global cloud communications platform Infobip has unveiled its groundbreaking product, Experiences, a generative AI-powered journey builder that empowers businesses to engage customers, foster loyalty, and accelerate growth. This innovative no-code platform offers organizations a comprehensive library of AI-powered journey templates tailored to their unique business needs, spanning from onboarding and engagement to retention and loyalty.
Anthropic’s Claude Fable 5 and Claude Mythos are back after a 19-day suspension, but VoIP providers and enterprise communications teams should note the risks. New AI safeguards, usage credits, and regulatory uncertainty could affect cloud contact centers, support automation, developer workflows, and resilient telecom service planning in modern VoIP networks
Discover the latest insights from Sinch’s report on enterprise AI challenges. “The AI Production Paradox” reveals that 74% of businesses cease AI customer communication agents post-deployment. With trust and communication infrastructure pivotal, maintaining reliable AI in real-time has now surpassed initial deployment as the primary focus. Stay tuned for more.
RingCentral showcased impressive growth in Q1 2026, exceeding expectations with increased revenue and profit margins. The company’s emphasis on VoIP and AI technology catalyzed a revenue surge to $644 million, with subscription revenues climbing to $623 million. RingCentral’s strategic AI investments have doubled customer adoption, enhancing the VoIP landscape significantly.
CallTower’s strategic partnership with Court Square Capital Partners marks a significant milestone in the VoIP industry. With a focus on enhancing managed communication services and expanding global reach, this collaboration sets CallTower apart. As VoIP demand surges, CallTower’s solution-agnostic approach and robust technology portfolio poise it for continued success.
LOS ANGELES, Dec., 2025 /PRNewswire/ — Telgorithm, a leading provider of cloud communications infrastructure, today announced that its Smart Queueing technology has been officially granted a U.S. Patent No. 12,457,522, recognizing the company’s breakthrough innovation for A2P 10DLC messaging and the only feature on the market to auto manage messaging throughput and carrier compliance in order for software platforms to be able to reduce failures, improve deliverability performance and lower costs.What makes this patented invention unique is its real-time, carrier-specific flow-control system that automatically enforces each Brand and Campaign’s The Campaign Registry (TCR) throughput allotments by mobile network operator (MNO), and decides message-by-message whether to send immediately or queue for later delivery. This never-before-seen system allows software platforms to maximize throughput, maintain compliance, and achieve deliverability rates over 99% to reduce unnecessary costs.”Smart Queueing was engineered specifically for the complexities of A2P 10DLC and to eliminate the guesswork and failure risk in 10DLC messaging,”…
Amid Black Friday’s digital communication surge, Sinch reported a 144% increase in AI-powered Rich Communication Services. Businesses increasingly favor rich messaging formats, blending traditional channels like SMS and email with interactive VoIP solutions. This shift underscores the essential role of AI in creating standout conversational experiences in competitive markets.
The recent rollback by the FCC on national cybersecurity standards for telecommunications companies marks a pivotal shift, sparking debate over regulatory approaches in network security. As this landscape evolves, VoIP solutions providers like Vodia Networks lead the way by prioritizing cybersecurity with robust features that urge the industry to go beyond minimal compliance.
Wavenet’s strategic partnership with 8×8 marks a pivotal shift in the VoIP industry, enhancing enterprise communication solutions with robust cloud capabilities. By integrating 8×8’s cutting-edge technology, Wavenet delivers a comprehensive platform optimized for voice, messaging, and customer engagement, streamlining communications for businesses seeking efficient VoIP solutions.
DIDWW, a global telecom provider of fully compliant phone numbers and premium-quality voice and SMS services, has achieved a double victory at the Antonio Meucci Global Telco Awards 2025 in Madrid, Spain. The company earned first place in two categories – the Excellence Award for Best Virtual Numbers Provider and the Excellence Award for “State of the Art” Customer Experience. These notable recognitions affirm DIDWW’s leadership in both technological innovation and outstanding customer service. The Antonio Meucci Global Telco Awards celebrate the most significant achievements in the telecoms sector, honoring organizations that excel in areas such as network infrastructure, voice and messaging services, cloud communications, and customer experience. Judged solely on performance over the past year, these awards recognize those who have delivered the most valuable, innovative, and impactful contributions to the industry. DIDWW’s recognition reflects the breadth and reliability of its virtual phone number services, which provide businesses worldwide access to…
