You searched for customer service | Page 14 of 167

Telecom News

Starlink to offer global roaming service

By Aiste Kryzanovske February 21, 2023

Starlink, SpaceX’s satellite internet service, is developing a service offering named Global Roaming Service. This service would allow customers to access the Internet from practically anyplace on Earth. The service will cost $200 each month in addition to the $599 Starlink Kit, according to a statement addressed to Starlink subscribers. Starlink employs inter-satellite connections, or space lasers, to enable global connectivity. As such, users can expect the service to be interrupted with brief periods of weak or no connectivity. Despite the promise of access to the internet almost everywhere, Starlink is still awaiting regulatory clearance in numerous countries, including India, Pakistan, and Cambodia. The current $135 a month Starlink RV plan allows users to equip their RVs with Starlink’s hardware for internet connection while traveling. However, it is only available in specific regions of the world, and internet connectivity is not prioritized as it is for residential customers.…

Telecom News

Telinta enhances its brandable desktop softphone and WebRTC solutions for VoIP service providers

By Aiste Kryzanovske February 16, 2023

Telinta, a global leader in cloud-based softswitch solutions for VoIP service providers, today announced several important enhancements to its white label Desktop Softphone and WebRTC solutions. Telinta’s brandable Desktop Softphone is a software application for Windows, Mac, and Linux computers, enabling VoIP service providers to offer both inbound and outbound VoIP calling, plus messaging. The company’s brandable WebRTC solution can be accessed by users via a convenient multi-language web-based portal, without the user needing to install software. New features added to these solutions include an optional Operator Panel and Busy Lamp Field (BLF), enabling an office receptionist to see at a glance if a team member with an extension on the same PBX is busy with an active call. Other features include both attended and unattended call transfers, placing calls on hold, SMS and free on-net messaging, phonebook, call history, do not disturb, and more. VoIP…

Telecom News

GoTo launches a new solution dubbed GoTo Customer Engagement

By Aiste Kryzanovske February 8, 2023

GoTo, a supplier of IT management, support and corporate communication services through its flagship products, has announced GoTo Customer Engagement. This multi-channel solution combines GoTo Connect’s telephone system and customer communication tools, analytics and digital platform to help organizations reach a larger audience and build their business. By providing a single, user-friendly inbox for handling different communications channels such as phone, SMS, webchat and social media, this solution enables organizations to engage with consumers more effectively. This service enables businesses to contact their consumers wherever they are, increasing the likelihood of a response. Businesses may interact more effectively with GoTo Customer Engagement by including webchat, social media and SMS into their channel mix. The system is simple to implement and operate, making modernizing company communications a breeze. The shared inbox also enables several team members to handle customer inquiries and respond to queries and comments swiftly, regardless of…

Telecom News

T-Mobile targets Comcast Xfinity customers with a bold campaign

By Aiste Kryzanovske December 29, 2022

T-Mobile has engaged in a marketing campaign called “Make Xfinity Your Ex” that aims to convince Comcast Xfinity customers to switch to T-Mobile’s fixed wireless access (FWA) 5G Home and Business Internet service. As part of the campaign, a T-Mobile billboard truck has been driving circles around Comcast’s headquarters in Philadelphia for 25 hours, playing a video that highlights Comcast’s price hikes over the years. In addition to the billboard truck, T-Mobile is offering its FWA 5G service for $25 per month, not including taxes and fees, with a qualifying voice line for a limited time, and is giving Comcast Xfinity customers up to $750 to break their contracts. The campaign is a direct attack on Comcast, which is set to raise prices on its TV and internet services, with an average rate increase of 3.8% for customers nationwide starting December 20. This follows a rate hike…

Telecom News

Data of 130,000 Telstra customers leaked online

By Aiste Kryzanovske December 13, 2022

More than 130,000 Telstra customers’ personal information has been made public online. According to the company, there was no cyberattack involved; rather, the issue was caused by a “misalignment of databases” as stated by Telstra. The incident is the most recent in a string of massive, unauthorized exposures of personal information in Australia. The telecom giant confessed that the information, which included the names, addresses and phone numbers of customers who had requested that their information be kept confidential, had been published on the White Pages and Directory Assistance Services websites. Telstra’s routine auditing procedures revealed the data leak. Following the finding, Telstra began contacting affected consumers and is providing free identity theft protection services. The corporation claims to have since deleted the consumer information from public view. “Protecting our customers’ privacy is absolutely paramount, and for the customers impacted we understand this is an unacceptable breach…

VoIP Solutions

Ignite your business communications with flexible international calling services by Sonetel

By Aiste Kryzanovske December 5, 2022

Sonetel is a global telephone service provider offering a rich and scalable Communications-Platform-as-a-Service (CPaaS) solution for entrepreneurs and small businesses with international ambitions. The company focuses on offering premium quality business communications for free or at a minimal cost in order to help its customers become more accessible to their consumers. Sonetel enables businesses and entrepreneurs to migrate their telephony infrastructure to the cloud. The company provides an innovative platform that delivers communications services such as voice, messaging, SIP trunking, and voice conferencing, as well as other related services such as virtual numbers, call forwarding, and many more. The company’s all-in-one solution provides end users with access to all of these highly beneficial services through a single application or web portal. Sonetel’s main objective is to offer high-quality services at affordable prices and provide businesses with the ability to scale. The company’s VoIP service allows you to make…

Telecom News

Peraton becomes AWS Premier Tier Services Partner

By Aiste Kryzanovske November 22, 2022

Peraton, a provider of satellite and terrestrial communications, network optimization and managed security services, has been promoted to become a Premier Tier Services Partner in the Amazon Web Services (AWS) Partner Network. This designation honors Peraton’s level of quality and dedication to its customers as the world’s premier mission capability integrator and revolutionary enterprise IT supplier. Peraton is an AWS Managed Service Provider (MSP) Partner, AWS Solution Provider and AWS Partner Network (APN) Member with over 700 AWS certifications. Peraton currently focuses on two service categories and three AWS competencies. With the help of Peraton’s AWS application services, its customers may accelerate their journeys toward digital transformation with the most cutting-edge technology available. The focus of Peraton’s AWS managed services is on the management of a cloud environment that supports the ability to perform work. The three capabilities in which the organization excels are AWS Cloud Migration, AWS DevSecOps…

VoIP Solutions

Communicate from anywhere in the world with cloud-based phone services from PBX On The Cloud

By Aiste Kryzanovske October 24, 2022

PBX On The Cloud is a fully featured VoIP provider for Latin America and the USA, offering a cloud-based phone system for enterprises looking to simplify their business communications. With PBX On The Cloud, you can have extensions wherever your workforce is, allowing your staff and customers to communicate seamlessly from anywhere in the world. With over 40 years of experience in the information technology industry, PBX On The Cloud, a part of MIGESA Group, has significant expertise in delivering personalized and powerful services to its customers. The company goes above and beyond to know each customer personally and to understand their needs, which allows them to offer personalized assistance in multiple preferred languages, including English, Spanish and Portuguese. This personal touch is what makes PBX On The Cloud stand out from its competitors. By leveraging the company’s cloud-based phone system, you are able to ensure that all…

Telecom News

DIDWW expands emergency services support to 27 countries across the globe

By Aiste Kryzanovske September 15, 2022

DIDWW, a global telecoms provider offering premium quality VoIP communication and SIP trunking services for businesses and telco carriers, has announced the expansion of its emergency services support. Emergency calling capabilities with the DIDWW SIP service has now been activated in sixteen additional countries: Norway, Ireland, the Netherlands, Germany, France, Croatia, Bosnia and Herzegovina, Serbia, Bulgaria, Albania, Greece, Turkey, Argentina, Brazil, Australia and New Zealand. As more businesses are moving away from traditional telephony and taking their communication solutions into the cloud, the need for emergency services support while using IP-based services has increased significantly. DIDWW ensures reliable connectivity to Public Safety Answering Points (PSAPs) via local dialing in selected regions, meeting the highest standards of regulatory compliance. The DIDWW Emergency Dialing service allows outgoing emergency calls from DID numbers, thereby facilitating the access by DIDWW customers to diverse new markets for a variety of business initiatives, even those…

VoIP Solutions

Scaling business communications with Global Voice services by Infinity Telecom

By Aiste Kryzanovske August 22, 2022

Infinity Telecom is a licensed telecom provider in the Czech Republic, headquartered in Prague. The business provides solutions for data transfer and storage, IP telephony, Internet access, content delivery, colocation, and other telecommunication services in a number of international locations. With quick connectivity for both offices and call centers, Infinity Telecom offers a comprehensive telephone communications solution that can help businesses scale their communication needs while cutting expenses on long-distance and international calls. With Infinity Telecom, companies have access to a team of professionals who are ready to help with all business communication needs, no matter what they might be. With international DID numbers and SIP trunking in over 90 countries, as well as local termination in 60 countries globally, the carrier allows businesses to connect with customers around the world without interruption. With virtual numbers being allocated within a few minutes or days, depending on the…