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Telecom News

Customer Relationship Management (CRM) revenues lead the software market

By Jonathan Simon April 16, 2018

By the end of the first quarter 2018, revenues from the CRM (Customer Relationship Management) market had outperformed those of DBMS (DataBase Management Systems), making CRM the largest market in the software industry. For the period January to December 2017, CRM software sales generated $39.5 billion, compared to $36.8 billion for DBMS. According to expert predictions, it is expected that revenues for CRM software will remain the top market performer for 2018, and will also show the highest growth rate of 16%. Growth will be driven by lead management, customer opinion management, and after-sales management software, each of which has been growing at over 20% during the past 18 months. The CRM solution providers covering the entire customer relationship cycle, including after sales service, are the fastest growing, thanks to their ability to cross-sell additional modules.

M&A

Charter to Acquire Cox in $34.5 Billion Deal Creating Largest US Broadband Provider

By Kamile Bigenyte May 19, 2025

Charter plans to acquire Cox for $34.5 billion, forming the largest cable and broadband provider in the United States. The merger aims to enhance innovation, improve customer service, and strengthen competition amid a shifting market. Leadership will combine executives from both companies, with operations based in Stamford, Connecticut.

AI

Deutsche Telekom and Google Cloud Strengthen AI Partnership

By Kamile Bigenyte April 7, 2025

Deutsche Telekom’s strategic agreement with Google Cloud until 2030 marks a pivotal shift toward AI-driven, cloud-based telecom solutions. The collaboration emphasizes modernizing IT frameworks and applications through AI integration, enhancing customer service, network automation, and enterprise solutions.

VoIP Fundamentals

5 Ways VoIP Phone Numbers Can Make Your Business More Flexible

By Gideon Hack March 24, 2025

VoIP phone numbers are transforming business communications by offering unmatched flexibility, cost efficiency, and scalability. Unlike traditional phone systems, VoIP operates over the internet, allowing businesses to stay connected from anywhere. This technology supports remote work, enhances customer service, integrates with digital tools, and enables seamless scalability – all while reducing costs. In this article, we explore how VoIP numbers, like those provided by DIDWW, help businesses stay agile, competitive, and responsive in an ever-evolving market.

CPaaS

DIDWW Launches US Toll-Free SMS to Enhance Communication

By Kamile Bigenyte October 31, 2024

DIDWW’s introduction of toll-free inbound SMS in the USA is set to improve VoIP services, enhancing business communication by integrating voice and messaging capabilities. By offering two-way communication on DID numbers, DIDWW enables brands to elevate customer service, streamline operations, and improve interactions through efficient virtual phone numbers.

Market Trends

Why Your Employees Need a Mobile-First Communication Platform

By Gideon Hack August 12, 2024

In today’s fast-paced digital world, businesses must adapt to mobile-first communication platforms to stay competitive. These platforms enhance flexibility, collaboration, and employee engagement by prioritizing mobile device usability, offering tools like instant messaging and video conferencing. With benefits like cost savings, improved customer service, and scalability, mobile-first platforms are essential for modern business success.

News Roundup

A quick roundup of the news in Telecoms | Week #20

By Kamile Bigenyte May 17, 2024

Verizon launches AI-driven apps to improve customer service by streamlining interactions. The European Commission designates Booking.com as a ‘gatekeeper’ and plans antitrust charges against Microsoft for bundling Teams with Office. Telstra establishes a regional network hub in Guam at GNC iX data center. GlobalData underscores US telcos’ struggle to stand out in the B2B channel.

News Roundup

A quick roundup of the news in Telecoms | Week #9

By Kamile Bigenyte March 1, 2024

Nokia unveiled specialized, private AI models for the telecom sector to improve network operations and customer service. A coalition of 10 governments agreed on principles for secure 6G networks. IBM and the GSMA have launched a global AI training initiative to bridge the AI knowledge gap among telecom operators. Qualcomm’s Snapdragon X80 modem chip introduces 5G-Advanced support with up to 10 Gbps speeds and six-carrier aggregation.

Telco Buzz

Unearthing Revenue with Tollring’s Analytics 365 Call Analytics

By Kamile Bigenyte January 12, 2024

Discover the transformative potential of Analytics 365 Call Analytics in optimizing call performance within any organization. Learn how this tool by Tollring digs deep into call metrics, uncovering lost revenue opportunities and enhancing customer service. It’s seamless integration with Microsoft products and user-friendly deployment makes it an invaluable tool in the realm of business communication.

Telco Buzz

Balancing Efficiency and Value: Saudi Telecom’s Digital Transformation Journey

By Kamile Bigenyte November 24, 2023

When it comes to digitization strategies, providing superior customer service is paramount, a concept particularly relevant in the telecom field. Saudi Telecom Company (stc), underlines this belief by revitalizing its customer experience through a strategic collaboration with Huawei. Transforming its big data platform into a Customer-Centric Platform (CCP), offers a unified view of customer data, leading to enhanced marketing segmentation and customization. Improved efficiency and data value are already showing dividends with marked reduction in customer churn and accelerated return on investment.