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Telecom News

A quick roundup of the news in Telecoms | Week #32

By Vilija Simkiene August 7, 2020

Microsoft to continue talks to buy TikTok from ByteDance Microsoft has announced that it is prepared to continue discussions for the acquisition of popular short-video app TikTok from Chinese internet giant ByteDance. In a statement, the company said that it is committed to acquiring TikTok “subject to a complete security review and providing proper economic benefits to the United States, including the United States Treasury.” Microsoft made the statement following a conversation between its CEO Satya Nadella and US President Donald Trump. The company said it would ensure that all private data of TikTok’s American users is transferred to and remains in the United States. Read more at https://tinyurl.com/y69w8a4b Samsung’s Galaxy Z Fold 2 is official, comes with a ton of improvements Samsung has officially introduced a range of new premium mobile devices at its Unpacked 2020 event live streamed from Korea. Among others, the company is launching the Samsung Galaxy…

Telecom News

A quick roundup of the news in Telecoms | Week #24

By Vilija Simkiene June 12, 2020

Ireland’s GoMo goes for more as it hits 200,000 customers Virtual network operator GoMo, the budget mobile brand of Irish telco Eir, has reached 200,000 customers, since launching only eight months ago. The company exists entirely as a digital brand, requiring customers to sign up online to be mailed a SIM card. This “digital-first” approach even extends to customer service, which is available only through online chat, without accessible call centers. GoMo uses Eir’s network and offers 99 percent population coverage and over 97 percent 4G coverage. Since its launch, GoMo has gradually increased its customer base, with figures from the Irish regulator suggesting that the majority are migrating from rivals Three and Vodafone. Read more at https://tinyurl.com/y7uwytwt JSonar raises $50 million for AI-powered database security products Database security startup jSonar has secured USD 50 million, which it plans to put toward R&D and go-to-market efforts. The company said that its AI-powered solutions help users…

Telecom News

A quick roundup of the news in Telecoms | Week #8

By Vilija Simkiene February 21, 2020

EU’s new digital strategy targets data-hoarding tech firms The European Commission has proposed its new European digital strategy “Europe Fit for the Digital Age” that puts a target on all the biggest US tech players. It states that a large part of the world’s data is currently owned by a small number of Big Tech firms, which “could reduce the incentives for data-driven businesses to emerge, grow and innovate in the EU today, but numerous opportunities lie ahead.” The new proposals indicate the need to provide “an attractive policy environment”, which means that data can flow throughout the EU while applying data protection values established under the General Data Protection Regulation (GDPR). Read more at https://tinyurl.com/wdb9hee Dell targets telco edge deployments with new server, micro data centre Dell Technologies has introduced new products for telecom operators that are building out edge network deployments. A compact high-performance server, a modular micro…

Telecom News

A quick roundup of the news in Telecoms | Week #4

By Vilija Simkiene January 24, 2020

British officials recommend role for China’s Huawei in 5G network UK officials have proposed allowing Chinese tech giant Huawei to play a limited role in the UK’s future 5G network, resisting calls from the US for a complete ban over fears of Chinese spying. Huawei will be kept out of the sensitive, data-heavy “core” parts of 5G infrastructure, but will be allowed to deploy its equipment in other parts of the network, according to sources speaking to Reuters. This recommendation comes ahead of a meeting of Britain’s National Security Council next week to decide how to deploy Huawei equipment. In addition, this proposal would satisfy Britain’s two largest telecoms operators, BT and Vodafone, which already use Huawei equipment and are against a total ban. Read more at: https://tinyurl.com/szmovzy CityFibre buys FibreNation from debt-laden TalkTalk for £200 million Britain’s TalkTalk Telecom Group has agreed to sell its FibreNation full-fibre network business…

Telecom News

A quick roundup of the news in Telecoms | Week #48

By Vilija Simkiene November 29, 2019

Telefonica launches Tech and Infra units amid Latam spin-off Spain’s telecom giant Telefonica has announced a major organisational restructuring after a meeting of its board of directors. The company’s chairman and CEO Jose Maria Alvarez-Pallete has introduced a new bold strategy to spin off company assets and prepare for industry 4.0. With its 5-point plan, Telefonica aims to generate more than EUR 2 billion a year in additional revenues from 2022, by prioritising its four key markets of Spain, Brazil, the UK and Germany and carrying out an “operational spin-off” of its Latin American business. The company will also set up a subsidiary for its cloud, cybersecurity and IoT businesses called Telefonica Tech and another for its infrastructure assets, Telefonica Infra. Read more at: https://tinyurl.com/wjkobwc AT&T and Microsoft launch edge computing network Microsoft and AT&T have integrated 5G with Azure to launch their new Network Edge Compute (NEC) service for…

Telecom News

FCC adopts new regulations to curtail foreign Caller ID spoofing

By Vilija Simkiene August 9, 2019

The Federal Communications Commission (FCC) has announced the adoption of new rules banning malicious caller ID spoofing of text messages and foreign robocalls. The new regulations will allow the US federal government to carry out enforcement action against foreign businesses involved in deliberate spoofing, thus closing “a loophole in the law that prevented the agency from pursuing scammers sending spoofed text messages and international fraudsters making spoofed calls to Americans.” According to the announcement, this resolution is the further implementation of amendments to the Truth in Caller ID Act of 2009 that “prohibits anyone from causing a caller ID service to knowingly transmit misleading or inaccurate caller ID information (“spoofing”) with the intent to defraud, cause harm, or wrongly obtain anything of value.” These rules have been put in place to counteract scammers operating in overseas call centers who often pretend to be calling from reliable companies. They use…

Guides & Tips

Effective ways to improve customer service in a VoIP business

By Vilija Simkiene July 23, 2019

We live in a world of increasingly complex telecom and VoIP services, with subscribers having access to an abundance of cutting-edge products. The fierce competition in the field of communications demands an excellent customer experience in order to attract and retain customers, and to reduce churn. With so many choices on offer, the power has shifted to customers – if faced with a problem, they have come to expect an immediate resolution. Unfortunately, the surveys of customer experience in the telecommunication world reveal that, in general, consumers have a very low opinion of the telecoms industry and are dissatisfied with the support that they receive from their providers. It seems that the reason for this deficiency may be found in the mindset of telecom operators, who devote most of their time and effort to building and managing their VoIP networks, rather than indulging their customers. Satisfactory customer experience in…

Predictions for VoIP services and technologies in 2019

By Vilija Simkiene February 20, 2019

VoIP has become an integral part of the day-to-day lives of many people throughout the world, offering a plethora of technological advancements and options, simplifying many communication processes and making interactions more convenient and consumer friendly. VoIP is one of the most talked-about technologies, and its prevalence is anticipated to grow in the upcoming years. Over the last twenty years, VoIP has provided businesses around the world with the convenience of increased mobility, due to constant development and emerging cutting-edge technologies. The usage of VoIP as a service has grown rapidly – between 1998 and 2002, VoIP carried only 1-3% of all voice calls worldwide, but in 2005, VoIP was responsible for more than 200 billion call minutes. With 2019 already underway, let’s have a look at what the future holds for the VoIP communications industry. In particular, we examine the insights and predictions regarding the trends and technologies that will…

Guides & Tips

Why do businesses need vanity numbers?

By Rugile Bertule October 31, 2018

Nowadays, there is a strong movement towards online marketing. However, the phone number will always remain an essential business identifier, and is often the first real contact that a customer has with a business. A vanity number has been proven to be an effective technique for making the right impression with your customers and adding visibility to your company, forming an integral part of a successful company branding strategy. What is a vanity number? A vanity (also called ‘golden’ or ‘special’) number spells out a specific word or a phrase when using a phone dial pad, or consists of a distinct sequence of digits, such as repeated digits or special number combinations. These are easy to remember phone numbers, such as 1-800-LAWYERS, 1-212-NYPIZZA, or 1-888-2477777. If you are in the process of considering a vanity number for your business, voip.review is here to help you make up your mind by…

Telecom News

Call Center Challenges: Inbound Calling in Focus

By Gideon Hack November 27, 2017

Call centers are at the front line of customer service and are expected to run at peak efficiency while maintaining a high call volume. There are many challenges in managing and operating a call center, one of them being securing inbound calling services that meet both current and future needs. Voice support serves as the backbone for the call center, and it is short-sighted for a brand to risk their reputation by exposing consumers to a substandard voice product. Management is constantly concerned with basic communication issues. Are callers getting a busy signal? Are calls being dropped? Is the voice quality satisfactory? At the same time, the concurrent call requirements have to be managed, to ensure sufficient capacity without wasting money on excess channels. Furthermore, in recent years, organizations have seen their customer base contact them not only through more media channels but also from diverse locations around the globe.…