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Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, has released its predictions for the 2024 Black Friday and Cyber Monday (BF/CM) shopping season. Based on insights from Sinch’s 2024 Consumer BF/CM Survey, conducted across the US, UK, Spain, France, Germany, Brazil, and Australia, the company forecasts that this year’s shopping trends will be dominated by personalization, conversational commerce, and secure communication technologies. 

Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, has partnered with Singtel, Asia’s leading communications technology group, to become the first provider to enable Rich Communication Services (RCS) for businesses in Singapore. Sinch and Singtel are now offering businesses an advanced platform to connect with customers through secure and branded messaging directly in their native mobile inboxes.

DIDWW has expanded its SIP trunking services to include local call termination in China and Hong Kong, enhancing communication solutions for businesses in East Asia. This service offers reliable, scalable voice services with flexible SIP settings, high audio quality, and an intuitive online portal, supporting seamless local and international communications across over 50 countries.

DIDWW’s new messaging platform enhances global audience engagement by enabling communication through SMS and social media channels. Key features include contact segmentation, message templates, automated link shorteners, and detailed performance insights. Businesses can test campaigns, manage opt-outs, and use fallback channels, ensuring effective communication and maximizing impact worldwide.