Ofcom delves into an investigation concerning BT’s recent 999 emergency call service outage. BT’s back-up system reportedly failed in providing efficient location data, intensifying the emergency identification process. This significant service disruption stirred discussions in Parliament, with technology minister Lord Camrose emphasizing the company’s delayed communication to the government about the issue. While BT extended an apology planned a full internal investigation, Ofcom’s survey will spotlight possible breaches of regulatory norms mandating constant network access to emergency organizations. The potential consequences are yet unclear.

The Federal Communications Commission got a settlement from four firms in relation to emergency calling standards that were not delivered in 2020. The federal prosecution focused on the four corporations involved in the 911 calls, namely Verizon, AT&T, Intrado, and Lumen Technologies, and their inability to fulfill 911 call delivery commitments.   Verizon has agreed to pay $274,000 to settle an inquiry into an outage that occurred on May 7, 2020. The other inquiries were all centered around outages on September 28, 2020. With its $460,000 payment, AT&T will resolve two investigations, while Lumen and Intrado will pay $3.8 million and $1.75 million, respectively. The massive payout demonstrates the corporations’ willingness to accept responsibility for their failure to effectively accommodate emergency calls.   Each firm has also promised to put in place a compliance strategy. Within 90 days of the consent decree’s effective date, each carrier must examine and adjust…