Netcracker’s GenAI Telco Solution, a revolutionary tool that leverages generative AI models to enhance telecom operations, promises to reshape customer experiences and streamline automation. The tool facilitates personalised interaction while anonymizing telecom data and is compatible with widely used GenAI models. Amidst privacy and security concerns, it offers a secure gateway to harness telecom data, promising to boost business value extraction and maximize productivity.
Enreach, a leading force in Europe’s rapidly growing converged contact solutions sector, has unveiled a groundbreaking analysis exploring the fusion of automation and AI-driven tools within customer service realms. Titled “The Emergence of Automation and AI for Customer Service,” this illuminating report is the brainchild of renowned industry analyst Blair Pleasant, the President of COMMFusion, a respected US-based market research and consulting firm.
IBM and Salesforce have unveiled a groundbreaking collaboration aimed at accelerating the worldwide adoption of Artificial Intelligence (AI) in Customer Relationship Management (CRM). Their partnership seeks to empower businesses across various industries to transform customer, partner, and employee experiences while ensuring the security of their data.
Leading cloud communication and contact center solutions provider, 8×8, Inc., has unveiled an enhancement to its Intelligent Customer Assistant platform, introducing voice-powered conversational AI. This addition augments the already robust conversational AI self-service capabilities of 8×8’s platform, enabling businesses to seamlessly deliver both straightforward and intricate experiences through digital and voice channels.
In an innovative move, Ericsson and AWS have joined forces to implement a groundbreaking 5G power machine vision system in Hitachi’s manufacturing plant. This system aims to leverage real-time digital visuals, AI, and edge-to-cloud technologies for superior automated error detection. Beyond the norm, it can inspect 24 assembly components simultaneously with high-resolution cameras pinpointing defects at the sub-millimeter range. Such a venture showcases the potential of combining private 5G, cloud, and AI technologies in revolutionizing product manufacturing, even amidst the current market uncertainties.
OpenAI has introduced ChatGPT Enterprise, a groundbreaking iteration of its widely acclaimed AI chatbot, designed to cater to the distinctive requirements of businesses. This enhanced version promises elevated levels of security, privacy, and an array of potent features tailored to enterprise needs.
SK Telecom’s recent interest in burgeoning AI companies, especially in the AI Contact Center specialist, Persona AI, is undeniable. The partnership aims to revolutionize customer service through AI technology, reducing wait times and providing 24-hour service. However, challenges remain as AI tries to match the human knack for voice recognition and interpretation. SKT and Persona AI also plan to venture into voice recognition kiosks and voice-activated robots, capitalizing on a rapidly growing market.
8×8 boosts Microsoft Teams with native calling integration, Opera’s iOS app adds Aria AI chatbot for content generation, Rogers clinches top spot in umlaut’s Canadian carrier study, and IoT propels enterprise transformation with 5G and eSIM adoption, per Omdia survey.
A recently conducted study on ChatGPT, a popular AI chatbot, unveiled a political bias in its responses. A group of researchers from UK and Brazil noted a discernible left-leaning orientation, shaping an unexpected narrative. This raises questions about AI’s impartiality in conveying content, and signals the need for stricter scrutiny and regulation. As AI increasingly guides our informational insights, maintaining neutrality in its delivery becomes crucial for preserving integrity, particularly in electoral processes.
In a first for the region, Ericsson and Australian operator TPG are creating a cloud-native AI-powered analytics tool, designed specifically to streamline 4G and 5G networks. With the power to predict and fix performance issues in real-time, this tool aims to enhance response times to network issues and reduce reliance on complex infrastructure analysis. Showcasing TPG as an early adopter, this technology also enhances network flexibility as usage increases, allowing for tracking of around five million subscribers.
