5G technology is quickly escalating into an exciting, innovative space, largely due to a process called network slicing. This technique enables a vast number of dynamic network slices, each with unique attributes defined by its user. Despite being in the primary stages, an array of business opportunities are on the horizon like gaming, vehicle-to-everything (V2X), IoT, and mobile edge computing, as the technology advances. Critical remote services, such as remote robotic surgeries requiring ultra-reliability over latency, become possible with robust and reliable 5G slices.

As Great Wall Motors’ subsidiary, EA, surges ahead in the sphere of intelligent equipment and automated production, one can’t help but note its acceptance of a 5G advanced network, shaking off constraining wired networks of yore. The move is tipping the scales in favor of increased efficiency and dependability in the production line, opening a new chapter in China’s modernization.

Enreach, a leading force in Europe’s rapidly growing converged contact solutions sector, has unveiled a groundbreaking analysis exploring the fusion of automation and AI-driven tools within customer service realms. Titled “The Emergence of Automation and AI for Customer Service,” this illuminating report is the brainchild of renowned industry analyst Blair Pleasant, the President of COMMFusion, a respected US-based market research and consulting firm.

Infovista is set to revolutionize telecoms with their Ativa™ Suite. Promising to reduce fixed voice blackouts and service disruptions, an impressive aspect of the tech is that it could potentially reduce solution times for CSPs by 66%. This major step towards automation could transform customer relations. While on the other side, milestones such as Ericsson and TDC NET launching Denmark’s first 5G Standalone network, Vodafone initiating the UK’s largest Open RAN rollout, and Vodacom and Eskom venturing into virtual power wheeling, signal a fast-paced evolution of global telecommunications.

The shift towards automation in communication service providers (CSPs) is somewhat paradoxical: while advancing in efficiency, it risks diminishing vital human interaction. A recent study by Omdia underlines this predicament, indicating that despite chatbots’ growing usage, consumers predominantly favor human contact, especially when seeking resolutions. Meanwhile, emails emerge as the main channel for consumer engagement, a revelation challenging cost-cutting efforts that bypass burgeoning automation.

Linxa, a provider of cutting-edge voice and data traffic solutions for telecom carriers and operators, has announced the implementation of Linxa Connect, which will enable Arelion (previously Telia Carrier) to revolutionize its wholesale voice business.   Linxa Connect is a fully integrated end-to-end telecom management software product that supports and automates wholesale activities, from rate control through routing, quality and deal management, invoicing, dispute management, fraud detection and reporting. The Linxa Connect platform enables an increasing number of Tier-1 carriers’ profitable voice businesses and supports solutions that provide these enterprises with what they need to stay competitive, such as simplicity, automation, control and agility. By leveraging Linxa Connect, Arelion has been able to replace three outdated systems with a single platform, as well as improve automation and business processes. End-to-end functionalities are streamlined and more accurate, and procedures include grading, routing, quality and deal management, invoicing, reconciliation, dispute management,…

Telus Corp., one of Canada’s largest telecommunications companies, is expanding its security business and has agreed to acquire ADT Security Services Canada, Inc. (ADT Canada) for approximately CAD 700 million. ADT Canada provides security and automation services for residential and business customers. The company has about 500,000 customers and 1,000 team members across the country. Jim DeVries, President and CEO at ADT, said, “The sale of our more capital intensive Canadian operations enables us to sharpen our focus on the exciting growth and higher margin opportunities in the U.S., where we can more efficiently invest our time and resources. Importantly, these emerging opportunities are ideal for leveraging the trusted ADT brand as we continue generating strong free cash flow to drive shareholder value over the long term.” According to the agreement, all of the ADT Canada team members and customers will join Telus. The company said it will “deepen…