CLOUD COMMUNCATIONS Archives

VoIP Fundamentals

Toll-Free Numbers – Are They Still Relevant in the Digital Age

By Gideon Hack December 9, 2024

Toll-free numbers have been a staple of business communications for decades. They allow customers to call an enterprise without incurring charges, and are a proven way to help drive growth, enhance service, expand customer knowledge, and project corporate reliability. These phone numbers have been widely adopted not only by large corporations but also by small businesses, non-profits, and government agencies, underscoring their versatility and importance across diverse sectors. Today, there are over 44 million toll-free numbers in use in the US. However, the future of toll-free phone numbers is a topic of much debate in the ever-evolving landscape of digital communications. Despite the rapid growth of internet-based communication methods such as email, social media platforms, and chatbots, toll-free numbers still hold a significant place in business communications. This article explores the uses, importance and enduring benefits of toll-free numbers, and why businesses will continue to rely on them in the…

Telecom News

Cloud Group partners with DIDWW to expand VoIP availability across international markets

By Aiste Kryzanovske September 28, 2022

DIDWW, a global provider of premium quality VoIP communication and SIP trunking services for businesses and telco carriers, has announced their partnership with Cloud Group. This cooperation will enable the fast-growing Belgian telecom operator to boost its product portfolio, enhance the quality of its communication services, and offer extended reach to its enterprise customers. As experts in the domain of virtual phone systems, Cloud Group offers solutions for businesses of all sizes. Their user-oriented communications enable customers to use IP-phones, web phones, IP DECTs and a CloudCall application for iOS/Android to make and receive calls. Cloud Group’s PBX solutions are developed in-house, which ensures unlimited service options and custom configurations for organizations of any type. Under the new partnership, Cloud Group will leverage DIDWW’s high-quality VoIP services in over 80 countries, including geographic, mobile, national and toll-free DID numbers, coupled with two-way SIP trunking and virtually unlimited call…

Telecom News

TPx has expanded its Security Advisory Services

By Aiste Kryzanovske September 21, 2022

TPx, a managed services company that offers cybersecurity, managed networks and cloud communications, has added Penetration Scanning to its Security Advisory Services offering. TPx Penetration Scanning makes use of an automated scanning platform, which allows for quick turnaround times and cost-effective services. This advanced product expands on TPx’s Vulnerability Scanning, which examines network-connected devices in order to discover possible security leaks. The combination of penetration and vulnerability scanning when used jointly offers a more thorough method of risk identification and security reinforcement. TPx Vulnerability and Penetration Scan simulates hacker behavior to assist clients evaluate the probability that a criminal will be able to successfully attack a company’s weaknesses in order to obtain access to systems or secret information on the network. Scanners track a company’s risk profile in almost real-time, with the analysis being conducted as a one-time activity or on a regular basis. Rick Mace, CEO…

Telecom News

Lingo Management acquires BullsEye Telecom

By Aiste Kryzanovske August 25, 2022

Lingo Management, an Atlanta-based worldwide business Cloud/UC and Managed Service provider, announced the completion of its previously announced purchase of BullsEye Telecom Inc., a single-source communications and cloud technology provider. Lingo gains considerable income from multi-location enterprise company clients as a result of BullsEye, boosting scale and flexibility. The united firm acts as a single-source, worldwide communications provider with over $200 million in annual sales and 130,000 clients in the United States, Canada, and throughout the world, with operations centers in Michigan and Georgia. This purchase adds a considerable number of multi-location enterprise, SMB, and carrier clients to the present Lingo company. Clients are served at all stages of their lifecycle, from consumers through small and medium-sized businesses, large companies requiring a nationwide solution across several locations, and lastly carrier customers requiring wholesale services. In addition, it establishes a North American network operator that provides cloud communications, fiber…

Telecom News

RingCentral expands its hardware ecosystem and adds new features

By Aiste Kryzanovske July 27, 2022

RingCentral, a global provider of business cloud communications, video meetings, collaboration and contact center solutions, has announced an extension of its hardware ecosystem as well as new RingCentral Rooms feature updates. Organizations may use RingCentral Rooms to turn their meeting locations into dynamically enabled video conferencing destinations. Customers may now choose from a number of additional hardware partners to equip their conference rooms with high-quality, intelligent audio and video, as well as a whiteboard, allowing meeting attendees to better interact while also being seen and heard. RingCentral is collaborating with three more hardware suppliers to satisfy the ever-increasing market demands for conferencing services. New partnerships with Avocor, Jabra and EPOS provide the company users more options and new features that improve the meeting room experience for improved interaction and smoother collaboration. “Strong relationships with strategic hardware partners are important as we strive to address the complex challenges…

Telecom News

Smart City Networks to add Hosted Voice to its service portfolio

By Aiste Kryzanovske July 20, 2022

A cloud-based business Voice over Internet Protocol (VoIP) phone system called Hosted Voice will be added to the Smart City Networks portfolio of goods and services, the US-based provider of cutting-edge technology and communication services for trade exhibitions and events, has announced. The Smart City Hosted Voice solution, which was created with mobile users in mind, provides one-number calling from any device, and round-the-clock access to admin and user portals that let users individually manage their phone settings, greetings, out-of-office messages, phone mail, and other features. Smart City Hosted Voice provides a mobile app that allows any device to be used alternately for incoming and outgoing calling, and the system may be linked with Microsoft Teams deployments. Hosted Voice is a telecommunications platform that provides crystal clear call quality, flexibility and a variety of capabilities to tailor the product to the specific demands of any site, whether…

Expert answers to the most common VoIP questions

By Aiste Kryzanovske April 4, 2022

A growing number of businesses are taking advantage of VoIP technology as a method of improving their telecommunications network. As a consequence of the rapid growth of VoIP technology and the resulting queries, we have compiled a list of the most frequently asked VoIP questions. So, without further ado, let us address them. What is VoIP? To make calls, Voice over Internet Protocol (VoIP) technology uses a broadband Internet connection rather than a traditional telephone line. With VoIP systems, you can use an app to make calls directly from your computer, IP phone or smartphone. This service can be delivered via a cloud system or an on-premises solution. Who was the inventor of VoIP? Many individuals think that the Israeli businessman Alon Cohen invented VoIP technology in 1995 and released it to the public the following year. However, according to sources, an African-American woman named Dr. Marian R. Croak is…