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Sinch announced that its new Customer Connections hub will now be available in Europe across all digital channels.
CPaaS

Sinch Launches Customer Connections Resource Hub in Europe

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Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, today announced that its new Customer Connections hub, an online resource centre designed to support customer experience (CX) professionals and marketers, will now be available in Europe across all digital channels. The hub is designed to support European marketers at more than 150,000 businesses worldwide that partner with Sinch, helping them build lasting customer relationships by delivering exceptional experiences across every customer channel.

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Avaya unveiled a series of important enhancements to the Avaya Experience Platform™ (AXP),that further Avaya’s leadership in Enterprise CX.
CPaaS

Avaya Unveils Significant Enhancements to the Avaya Experience Platform, Further Elevating the Enterprise Customer Experience

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At Avaya Engage, its premier customer experience event, Avaya, a global leader in Customer Experience solutions, unveiled a series of important enhancements to the Avaya Experience Platform™ (AXP),that further Avaya’s leadership in Enterprise CX as well as its commitment to delivering Innovation without Disruption. Avaya’s robust and comprehensive CX platform, trusted by large Enterprises globally, empowers customers to maintain their core capabilities while evolving through flexible innovation paths, including on-premises, private cloud, public cloud, or hybrid deployment models.

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Alternate network operators, called 'altnets', are on the cusp of revolutionizing digital infrastructure with subscriber-tailored networks.
Telco Buzz

Navigating Altnets’ Evolution: From Infrastructure to Subscriber Experience

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Alternate network operators, the so-called ‘altnets’, are on the cusp of revolutionizing digital infrastructure with their subscriber-tailored fibre networks. Brand trust and consistency are crucial in this venture, eyeing lifelong monetization rather than mere reach. This extends beyond merely providing a network ‘highway’, enhancing user experiences. While speed and pricing have been traditional differentiators, custom in-home experiences are now taking the spotlight.

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When it comes to digitization strategies, providing superior customer service is paramount, a concept relevant in the telecom field.
Telco Buzz

Balancing Efficiency and Value: Saudi Telecom’s Digital Transformation Journey

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When it comes to digitization strategies, providing superior customer service is paramount, a concept particularly relevant in the telecom field. Saudi Telecom Company (stc), underlines this belief by revitalizing its customer experience through a strategic collaboration with Huawei. Transforming its big data platform into a Customer-Centric Platform (CCP), offers a unified view of customer data, leading to enhanced marketing segmentation and customization. Improved efficiency and data value are already showing dividends with marked reduction in customer churn and accelerated return on investment.

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Genesys has unveiled a collaboration with Salesforce to revolutionize the way businesses manage their customer experience.
IT

Genesys and Salesforce to Transform Customer and Employee Experiences

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In a groundbreaking move, Genesys, a pioneer in AI-powered experience orchestration, has unveiled a strategic collaboration with Salesforce, the leading AI CRM provider. This partnership aims to revolutionize the way businesses manage their data, agents, bots, and communication channels to create more intelligent end-to-end experiences for both customers and employees.

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