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A quick roundup of the news in Telecoms | Week #46

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Google Cloud’s Contact Center AI hits general availability Google Cloud has announced the general availability of Contact Centre AI, which will enable corporations to deploy virtual agents for basic customer interactions. The service is built using conversational AI engine Dialogflow, the development suite for creating conversational interfaces such as chat bots and interactive voice responses (IVR). Furthermore, Google Cloud has introduced Cloud Run, a service for managing Knative for serverless apps like Kubernetes, and has also launched the Network Intelligence Centre, an AI-driven network management service. Read more at: https://tinyurl.com/yhn43zb9 Moto Razr 2019 is official: A foldable smartphone with no display crease One of the most iconic and best-selling flip phones is reborn. Motorola has unveiled the Moto Razr folding-screen smartphone with a large OLED display that folds in half. The most interesting thing about the new phone is the hinge design: there is a large empty space around it, so…

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Cloud infrastructure services market revenue is soaring, Canalys reports

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According to the most recent report from Canalys Cloud Channels Analysis, the worldwide spending on cloud infrastructure services has increased by more than one third (37.6%) year-on-year, soaring to USD 26.3 billion in the second quarter of 2019. The ranking of the leading cloud service providers remains unchanged, with Amazon Web Services (AWS) dominating at 36.1 percent growth, with revenue of over USD 8.3 billion, and a total market share of 31.5 percent. Microsoft Azure comes second with its sales growing by 63.6 percent to just under USD 5 billion, increasing its marketing share to 18.1 percent. In third place is Google Cloud with a 9.5 percent market share, followed by Alibaba Cloud in the fourth position. In total, cloud infrastructure revenue grew by USD 7.2 billion compared to a year ago, and the current expansion marks “the biggest ever quarterly increase in terms of value, highlighting the continued robust…

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Google Cloud advances support for open-source technologies

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Google Cloud has responded to its customers’ requests for the ability to use open-source technology easily in a cloud-native manner. At Google Cloud Next 2019, the company announced strategic partnerships with seven “leading open source-centric companies” working on data management and analytics. The products from Confluent, DataStax, Elastic, InfluxData, MongoDB, Neo4j and Redis Labs will be integrated into the Google Cloud Platform (GCP) and offered as managed services. According to Google, this new project will deliver a seamless user experience in management, billing and support and will simultaneously provide the ability to easily leverage these open-source technologies in Google’s cloud. In addition, the tech giant will cooperate with its partners to build integration with native GCP services like Stackdriver for monitoring and logging, and IAM for user and security policy management. Manvinder Singh, the head of infrastructure partnerships at Google Cloud, said in a press briefing: “As you…

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