Ofcom’s Cristina Luna-Esteban has recently criticized renowned UK ISPs including BT, Sky, TalkTalk, and VMO2, regarding delays in finalizing a launch date for the One Touch Switching (OTS) system. This creates a dilemma, as extended delays restrict consumers from accessing easy and simplified ISP switching. OTS, initiated by Ofcom to streamline provider switches, experiences technical complexities pushing its initial deadline, causing a concern echoed by Ofcom’s Lindsey Fussell.
In the United Kingdom, a significant transition is underway as the nation shifts from traditional analogue landline services to modern, IP-based digital systems. This change, mirroring a global trend towards digital communication solutions, aims to enhance service quality for the majority of consumers. However, it has raised concerns for certain vulnerable groups who depend on the older technology and may face challenges, particularly during power outages, which could impact their ability to reach emergency services.
Ofcom, the UK’s telecom regulator, wields new measures to curb fraudulent calls and misuse of Calling Line Identification data internationally. This initiative directly targets scammers exploiting loopholes to feign UK numbers. While exceptions exist for legitimate overseas use, maintaining the balance without obstructing genuine calls is an imperative yet challenging pursuit.
Ofcom’s recent quarterly report reveals a surge in customer complaints against Virgin Media, prompting scrutiny into its cancellation policy. Despite contention from VMO2, the report paints a stark contrast between Virgin Media’s dissatisfaction rates and Sky’s remarkable customer approval.
Ofcom’s proposal to supply backup batteries for mobile sites to improve network resilience has brought forth divergent viewpoints. Vodafone – a prominent voice in the debate – highlights operational complexities and massive costs associated with the backup plan, stressing that mobile operators should not carry the full financial burden.
Ofcom’s annual report, “Connected Nations,” provides a comprehensive update on the state of broadband and mobile services in the UK. The report reveals a noteworthy advancement, indicating that 78% of the UK now enjoys gigabit-capable broadband, marking an 8% surge from the previous year’s 70% coverage.
In response to reports detailing serious device failures during the transition from analogue to digital telephony, the UK’s Technology Secretary, Michelle Donellan, convened a meeting with telecom companies and regulator Ofcom. Following the discussions, phone providers, previously urged to pause any forceful transitions, have committed to a charter aimed at protecting vulnerable households, particularly those relying on personal alarms or telecare for remote support.
Shell Energy faces a £1.4m fine imposed by telecom regulator Ofcom for a serious breach in communication service rules. Over 70,000 customers weren’t correctly notified about end-of-contract and best tariff options, a grave misstep underscoring the importance of clear, timely communication in service provision. Substantiating the matter, some customers were even misinformed about costs post-contract, leading to unwarranted overpayments.
Under the Online Safety Act, UK’s telecoms regulator Ofcom, gears up to reinforce online safety, focusing on protecting vulnerable users, especially children. Their proposed laws call for tech firms’ accountability, ensuring a thorough content governance to curb harmful material. They seek stakeholder feedback on their initial codes against illegal harms online, marking the end of harmful content and the dawn of user safety.
Ofcom has cemented plans to propel UK’s 5G coverage by introducing the nation’s first millimetre-wave (mmWave) spectrum auction. This will span the robust 26GHz and 40GHz spectrum bands, targeting faster 5G speeds across 68 UK towns and cities. Interestingly, mmWave 5G promises impressive speed and capacity upgrades, but struggles with range and penetrability, making it ideal for densely populated areas. The auction awaits a verdict on a key industry merger before commencement.
